Ratings based on 358 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from USA

Hotel not up to standards for Residence inn

Posted Jul 30, 2015
Pros: Heated tile, large breakfast area
Cons: Refurbish the entire place to get it up to Marriott standards
Location: It is hidden away off the main drag.
There is not a free area shuttle. The room and fixtures were worn. The room was not quiet. The manager was super nice and helped me with my reservation. I won't book with travel agency again. I will book directly with the hotel. I won't stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from siriwardane

Posted Jul 11, 2015
Hotel is bit old but comfortable and clean. Breakfast menu was the same for all seven days we've stayed. Location was excellent. Close to most of the attractions.
Comment from Hotel Management
Jul 14, 2015 by Lori Fitzgibbon, Hotel Management
Hello and thank you for your recent post about your stay with us. We are glad that our location worked well for visit to Central Florida. We hope that if you return you will stay with us again! Kindest regards, Lori Fitzgibbon General Manager
Comment from Hotel Management
Jul 14, 2015 by Lori Fitzgibbon, Hotel Management
Hello and thank you for your recent post about your stay with us. We are glad that our location worked well for visit to Central Florida. We hope that if you return you will stay with us again! Kindest regards, Lori Fitzgibbon General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, FL

Very pleased

Posted Jun 8, 2015
Pros: Comfortable & quiet, affordable, friendly staff, clean
Cons: Just needs minor updating
Location: Leaving the hotel, if you turn left on Palm Parkway it takes you to a variety of restaurants and shops. Also, close to Downtown Disney & all parks
Friendly and helpful staff. Quick check in & out. Room was HUGE, comfortable, and quiet. Although it could use some updating, it is really a nice hotel. The morning hot breakfast buffet was also a really nice addition. Will stay again & recommend
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Good Hotel for a Weekend in Orlando

Posted Jun 2, 2015
Although my family prefers to stay in another area in Orlando, a friend couple selected this hotel for a weekend. It provides all you need for a short trip: clean room, kitchenette, heated pool, corteous staff, and included breakfast. In essence, a basic accommodation when your plan is to be at the parks most of the day. You do not really need much more.
Comment from Hotel Management
Jun 5, 2015 by GM, Hotel Management
Hi Jorge, Thank you for your recent post regarding your stay at the Residence Inn. We were so glad that you enjoyed your stay. We do consider our hotel a Home away from Home and we hope on your next visit you will stay with us again! Warm wishes, Lori Fitzgibbon General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Large comfy room

Posted May 28, 2015
Thrilled we got to travel with our pets. Room was very comfortable.
Comment from Hotel Management
May 31, 2015 by General Manager, Hotel Management
Thank you for posting your comment regarding your stay at the Residence Inn, Lake Buena Vista. We are so happy that you were able to travel with your pets and we thank you for your loyalty. We hope you visit us again soon. Kindest regards, Lori Fitzgibbon General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Hôtel très agréable

Posted May 5, 2015
Pros: Son emplacement au calme, sa piscine, ses machines à laver + sèche linge à chaque étage.
Cons: Un peu plus de vaisselle serait peut être appréciable mais il y avait quand même le minimum.
Location: Hôtel regroupé avec 2 autres mais très au calme car en dehors de la ville. Très près de Seaworld et d'un Walmart.
Mon mari et moi avons séjourné 6 nuits dans cet hôtel après avoir passé 7 nuits à Miami. La suite était très agréable, spacieuse et propre. Il manquait juste un peu de vaisselle mais à 2 on se débrouille. Nous avons particulièrement apprécié la vaste salle à manger, la piscine entourée de palmiers et le service de laverie à chaque étage qui était bien utile et pratique. Nous nous sommes mêmes servis du barbecue qui était à disposition des clients. L'emplacement de l'hôtel est idéal car au calme, pas très loin des parcs d'attraction et d'un très grand supermarché Walmart (pour ceux qui connaissent). Bref, nous recommandons cet hôtel sans problème.
1 out of 5
by A verified traveler from Costa Rica

NO HOT WATER.

Posted Apr 29, 2015
Pros: nothing
Cons: everything
Location: Good location
Terrible room conditions - Room layout ridiculous, floor so uneven that the drawers in the clothes dresser wouldn't stay closed. The furniture was dirty and over used. Not recommended - pool and sauna very very dirty.
Comment from Hotel Management
Jun 4, 2015 by Shelley, Hotel Management
Dear Traveler, Thank you for your candid feedback. Your comments help us improve our service. I have shared your concerns with our maintenance staff. We intend to correct the issue with the pool and sauna immediately. We strive for excellence at our hotel, I'm sorry to say we missed the mark during your recent stay. Regards, Shelley, Guest Relations
1 out of 5
by A verified traveler

Poor Experience

Posted Apr 27, 2015
Cons: see above
None of the TV's had remote controls. The room was missing a coffee maker. There was food under the sofa. There was a dark hair covering one of the pillows. There was a fouls smell as you entered the room.
Comment from Hotel Management
Apr 29, 2015 by General Manager, Hotel Management
Dear Traveler, Thank you for taking the time to let us know about your experience at the Residence Inn, Lake Buena Vista. We were disappointed to hear that your room was not up to your expectation. We have addressed this with our housekeeping team and we appreciate you letting us know. It is important for us to receive your feedback so we can improve. Thank you. Lori Fitzgibbon, General Manager
5 out of 5
Recommended
for Couples
by mike from So cal

short vaca

Posted Apr 24, 2015 on Hotels
great spot, close to parks, eating etc
Comment from Hotel Management
Jul 4, 2015 by General Manager, Hotel Management
MIke, Thank you for your feedback. We appreciate you taking the time to post your comments.
5 out of 5
Recommended
for Families
by Brandon from Greer, SC

Exceptional

Posted Apr 6, 2015 on Hotels
The staff was exceptional. My only complaint was that we couldn't stay for longer. The breakfast buffet was great. It was very busy, but the staff kept up, and was very accommodating. I work in the hospitality business, I could tell the staff was well trained, and that they have a wonderful staff.
Comment from Hotel Management
Jul 4, 2015 by General Manager, Hotel Management
Thank you for your post and great complements about our staff. We pride ourselves on exceptional Guest Service and we appreciate your feedback. If your travel ever returns you to the Orlando area, we hope we will be your hotel of choice. Warm regards, Lori Fitzgibbon, General Manager