Ratings based on 1,465 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom GA

Very nice property and the room was quiet

Posted Apr 10, 2015
This property is a very large hotel with several pools and places to dine. My wife and I enjoyed our short stay very much.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Charleston, SC

Great stay during visit to Universal/IOA

Posted Apr 6, 2015
Great hotel overall. Lush landscaping, refreshing pool, elegant Spanish/Caribbean resort atmosphere…can’t ask for more! We were lucky to receive a great view above the pool and golf course….it was perfect and definitely set the mode for our little one’s spring break vacation. I love the little extras at this property like the market, pool bar/grill, and many restaurants and little shops. You honestly don’t have the leave the property if you don’t want to. Some complain about the size, but valet is available at a great price-$20 and if you self-park-$16 there is a golf cart shuttle available as well. The best quality about this property is the location….far enough from the craziness of I-drive when you want to relax, but only a 7-10 min drive when you’re ready to play and dine. The only thing I was disappointed with was that they don’t offer slippers… hopefully in the future, but definitely not a deal breaker. I’m already planning to return next month if my schedule allows.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, not expensive

Posted Apr 6, 2015
Very nice and clean hotel. Three swimming pools, free WIFI and great staff (specially the lady at check in, she was a very kind person).
5 out of 5
Recommended
for Families
by A verified travelerfrom spring hill fla

Beautiful view from the room hotel is awesome

Posted Apr 5, 2015
Pros: the located right in the hotel
Cons: need to improve the game room coin changer ripped you off also the games would freeze up in the middle of your game loose all your credits
Location: went to sleuths mystery theater awesome night
stayed one night everything was great Would come back and stay again
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Burlington, ON

Hotel Offers Everything

Posted Mar 27, 2015
Pros: Offers everything you would need. The pool side food and service is excellent....best hamburgers!
Great hotel. Location is central to all the attractions and shopping.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Columbus, OH

Front Desk problems fixed by Management

Posted Mar 26, 2015
The front desk had serious issues. Sold out weekend, eventhough we had reserved a king room, we were "upgraded" to a hospitality suite upon check-in. Well, "upgraded" was a loose term as our room was literally a hospitality suite with a queen Murphy bed. The room was never meant to be a guest room...but they overbooked and shoved is in here...needless to say... AWFUL. Three room changes later we finally made it to our king room(after several stories of how they were sold out, etc., etc.). Not sure why it took three visits to the front desk and a call to management to get it right, but it did..thanks to Charlton (manager). The front desk was screwing up all over the place...but always fixed by Charlton. Other than the front desk/checkin problems, the hotel was very nice. Even after a terrible first impression (checkin) we would stay here again, thanks to Charlton's hard work trying to make everything right.
5 out of 5
Recommended
for Couples
by Michaelfrom Victoria, MN

Everything You Need On-Site

Posted Jan 6, 2015 on Hotels.com
We were only there one night but the quality of the hotel was apparent. We had lots of dining choices and although we didn't use the pool it looked like a nice set-up for enjoying the weather without leaving the grounds. The room was really clean and the overall experience was positive.
5 out of 5
Recommended
for Families
by Elizabethfrom Atlanta

Rosen stay

Posted Jan 6, 2015 on Hotels.com
Very nice hotel---food in resturants is a bit pricey, but less than a mile to plenty of resturants on I-Drive. Only problem was the internet---wifi was spotty in guest areas and slow, and in the convention area was non-existent, which made using a computer difficult.
5 out of 5
Recommended
for Families
by A verified traveler

True resort

Posted Jan 6, 2015 on Hotels.com
Excellent property, good location, has everything....if you are looking for resort stay. Friendly personnel too. Hotel is traditional in decor, and huge. All the personnel we interacted with were outstanding and extremely friendly. Would stay again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego, California

Close to Airport and Attractions

Posted Jan 5, 2015
Pros: Several restaurants in passageway to their convention facilities (which are very nice).
Cons: Parking is an issue. Valet at $21 per night, self parking at $16 per night. The self parking lot is quite a long distance from the hotel.
Location: There is a strip mall with a supermarket across the street.
This hotel is only two exits from the airport (two toll booth stops for total of $2.25 when you leave and return to the airport, cash accepted in right lanes). Universal Resort Parks are about 7-10 minutes away by car, and Disney Parks are about a 15 minute drive. The highways to both parks from this hotel have no tolls.