Ratings based on 1,724 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Chicago
ExcellentPosted Sep 7, 2014
Hotel Overall Stay Was Magnificent! I would recommend this hotel to anyone who visit Orlando Florida.
by A verified traveler from UK, England
Hotel is not 4 star rated as shown on the sitePosted Sep 5, 2014
Pros: The bed and bedding and the hotel pool area which they keep showing pictures off more than anything else.
Cons: The management and also the housekeeping.
Location: In a good location.
The housekeeping let us down on more than one occasion. The resort fee is a con and not all hotels in the area charge such a fee. The beds and bedding was comfortable. The hotel staff were told about my issues and didn't do anything until I got back home or made a difference the night before I was leaving/checking out.
for Familiesby A verified traveler
Good hotelPosted Aug 24, 2014
Pros: Rooms is very clean and comfort
Cons: They have to improve the renovation in the lobby and to setup new elevators
The hotel place and a commendation is good but they have a problem with elevators
for Everyoneby A verified traveler from Montreal, Qc, Canada
Nice hotel near Walt Disney WorldPosted Aug 23, 2014
Very nice hotel, friendly staff, clean rooms. Close to a lot of affordable restaurants if you don't want to eat at the resort. Free shuttle to all of the 4 theme parks of Walt Disney World is a big advantage. Only a 30 minutes walk to Downtown Disney.
by A verified traveler from Dubai, UAE
Worst stay ever, Never Again.Posted Aug 16, 2014
Booked 2 rooms for 10 Nights, requested adjacent or same floor, they put my kids on a different floor. Elevators were always out of service and had to go through a night mare using the one working elevator with all hotel guests and staff. Air condition tooooo loud and leaking on carpet, they had to get a shopVac to dry carpet every othr day. Poor cleaning staff, always short on toiletries.
by A verified traveler from NY
It was fairPosted Aug 10, 2014
The hotel did not have a microwave in the room . The small refrigerator did not cool the Iteams at all. The representative did not have our room ready and they have us another room instead.. When my family and I went into the pool the pool was not clean and when water got Inside my mouse it taste sour ? Yuck!!!
for Everyoneby A verified traveler
Posted Aug 10, 2014
Was only in the hotel to rest. Easy to get to. Staff is nice and helpful.
for Everyoneby A verified traveler
Decent Hotel Close to DisneyPosted Aug 8, 2014
Pros: Close to Disney parks and downtown Disney, large room, decent price.
Cons: Less noisey a/c units, shuttles to Universal parks, elevators with going up and going down buttons, Quite pool area for adults without kids.
Location: Premium Outlet Mall, Downtown Disney, Disney World Parks, lots of restaurants
Overall the hotel was good given the price. The standard room we got had a lot of living space which may have been better used to make the washroom larger. The washroom was small and the sink was outside the actual washroom. We had a street view room that overlooked the pizza hut on Pine Parkway and the noise from outside wasn't bad, although pretty much all noise was drowned out by the extremely loud a/c unit. The pool area is nice, but it does seem to be a very family oriented hotel so there are a lot of young kids running around and splashing in the pool, so if you're looking for a place to relax by the pool you may want to look elsewhere. For the most part the cleaning staff was good, although they didn't replenish the "complementary" coffee and water a couple times and given the ~$20 a night resort fee to pay for these things it is annoying to have to ask for them. Also during our stay one of the elevators was broken and the other was under maintenance often. It's only a 6 story hotel so taking the stairs isn't bad, but there was no sign or any information letting the guests know the elevators were out so people ended up just standing around waiting until they got fed up and took the stairs, a simple sign would have gone a long way. The hotel does provide a shuttle to the Disney resorts but you'll have to find your own way to any Universal resorts. The hotel also uses private cabs so expect to pay more if you use the cab service through the valet
for Everyoneby A verified traveler from oklahoma
Nice hotel close to disney.Posted Aug 6, 2014
They were working on a room underneath our room and it became very loud early in the morning. We had to leave hotel because of the Noise. It was a great hotel other than that.
for Everyoneby A verified traveler from Kentucky
Great hotel with Great pools and closer to DisneyPosted Aug 5, 2014
Pros: Incredible Pool, Superb location, Super Friendly staffs.
Cons: microwave in the room would be nice. More staff in the front desk would be nice.
Location: All kinds of restaurant and gift shopping around the area.
Great hotel although slightly dated in some area, Incredible pool good enough that the kids decide to stay in the pool and order pizza rather than going to water park . The pool also has a FREE towel service. The rooms linen is immaculate. the staff is very friendly and very accommodating. The elevator is on the outside and slightly stuffy but the staff deodorize the elevator every morning / day. I wish hotel do not install a very low flow shower head. take me forever to take shower and wash my hair. (almost all hotel install low flow shower head ). We stay in junior suite . the dual AC unit really keep the room cool enough for penguins. also kudos that the staff pre cool the room to 75 deg F / 24 Deg C before we arrived and after every cleaning. Location away from Craziness of International drive enough said !