Exterior

Reviews of Sheraton Orlando North Hotel

3.5 out of 5
Sheraton Orlando North Hotel
600 N Lake Destiny Dr, Maitland, FL

Reviews

8.0

Very Good

Rating 10 - Excellent. 471 out of 1013 reviews" "
Rating 8 - Good. 232 out of 1013 reviews" "
Rating 6 - Okay. 156 out of 1013 reviews" "
Rating 4 - Poor. 77 out of 1013 reviews" "
Rating 2 - Terrible. 77 out of 1013 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Deja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Thank you for taking the time to share your review with us, Deja!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sheraton Orlando North Hotel.

4/10 Poor

James, LAKE WALES

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
James, we take note of your rating and regret to hear that your recent stay didn't meet your expectations. We'd value the opportunity to learn more about your experience. Please consider sharing your feedback with us directly. We hope to have the chance to welcome you back and better cater to your needs.

10/10 Excellent

shatavia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Shatavia, thank you for sharing your kind words. We're delighted that the Sheraton Orlando North Hotel met your standards for cleanliness and overall quality. We aim to provide a superior experience for every guest. We look forward to welcoming you back during your next visit to Orlando.

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet and nice and had EV charging
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Jennifer, it's wonderful to hear you appreciated the tranquillity and amenities at Sheraton Orlando North Hotel, including our EV charging facilities. We thank you for choosing our hotel and leaving such a positive review. We hope to welcome you back soon.

10/10 Excellent

Al Alim, West Palm Beach

Liked: Cleanliness, staff & service
Overall was a good stay only comment I have is the room had a slight wet smell at first
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 23, 2024
Thank you for staying at the Sheraton Orlando North Hotel and sharing your experience. We are pleased to read that you enjoyed your stay with us. We took note of your comment regarding the initial mild damp aroma in the room. Rest assured, we have shared your feedback with our housekeeping team for review. We appreciate the constructive feedback and look forward to hosting you again in the future.

10/10 Excellent

Diego

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a ward event so it was helpful to be at the same hotel as the event . I was in all a great stay for my event . But the breakfast buffet was charge , it’s not really an inconvenience. But I believe the Expedia page said it was included. Maybe something to clarify in the future .
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Diego, it's wonderful to hear that your event at Sheraton Orlando North Hotel was successful. We love providing comfort and convenience to our guests. We appreciate the feedback on the breakfast buffet. We checked our Expedia page and it does list breakfast available for a fee, which is typical of full service hotels. We do hope you enjoyed your breakfast with us! We look forward to welcoming you back for future events.

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Ramon, thank you for choosing to stay at Sheraton Orlando North Hotel. Your rating does speak volumes and we are pleased that your experience was satisfactory. We look forward to your next visit and promise to strive to make your experience even more enjoyable.

2/10 Terrible

Achieng

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Achieng, it's disheartening to realize you didn't have the experience you anticipated. Without specific comments, it's difficult to address issues. If you find the time, please consider providing us more information so we can properly respond to your concerns and strive to improve future stays.

10/10 Excellent

Melissa, Fishers

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good and great service and restaurant!
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Melissa, it's wonderful to read you valued the excellent service and dining experience at Sheraton Orlando North Hotel. We strive to make our guests' stays as enjoyable as possible. Thank you for sharing your feedback and we hope to see you again soon.

8/10 Good

Barbara

Liked: Property conditions & facilities
The pool
Stayed 10 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Barbara, thanks for your feedback. We're glad you enjoyed your stay with us at the Sheraton Orlando North Hotel. We're especially happy that you had the opportunity to enjoy our pool. We look forward to welcoming you back next time.

6/10 Okay

jacquese

Liked: Cleanliness, staff & service
I believe for a Sheraton the floors could have been a little cleaner the elevators were somewhat dirty the floors in general could have been cleaner too many stains and dirt not to be picky but the staff never told me there was a $17-18 fee to park they just said if I have a car my key would give me access to the parking and I found out when I checked out also the guy at the counter never told me I needed to keep the key to get out the parking lot just small things but I don’t like hidden costs and I understand if it was a mistake but they should have told me when I checked in.. just my input hopefully this helps with your review process
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Jacquese, we appreciate your feedback and thank you for bringing these conditions to our attention. We strive to provide a clean environment for all, and we're sorry to hear about your concerns regarding cleanliness and communication. It’s important to us that all our guests are informed of any additional charge at check-in, and we apologize if you found this was not the case. We hope to improve upon these aspects for your future visits.

10/10 Excellent

amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was amazing we will be back
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Amanda, your review made our day! We're thrilled to know that you found your stay at Sheraton Orlando North Hotel amazing. We eagerly await your return for another memorable experience.

4/10 Poor

David

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room was disgusting. The first room had gad stuff all over the bed sheet. They told me the room was just renovated. I felt i was being punked. This is the sheridan. So then they put me in a different room bed sheet with holes al over. The rest of the hotel look nice.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 9, 2024
David, it's disappointing to hear that your stay did not meet expectations. We are truly sorry about the discomfort you experienced with the cleanliness of your room. We're usually known for our top-notch rooms, and we regret that this was not reflected during your stay. Things like this should certainly not happen in a recently refurbished room. Your comments regarding the linen condition are also concerning and taken seriously. Please know we understand the importance of providing a comfortable and inviting atmosphere to all our guests and will investigate to ensure similar instances do not occur. It's a relief, though, that you found other parts of our premises appealing. Thank you for your feedback. We sincerely hope for an opportunity to provide you with an improved experience in the future.

2/10 Terrible

Tiffany

Disliked: Cleanliness, property conditions & facilities
Response from Customer Service on Mar 11, 2024
We appreciate you taking the time to share your feedback, Tiffany.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

6/10 Okay

Dana

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
the parking entrance blocked the exit. upon arriving, the entrance is backwards too; everything was dirty
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Dana, we appreciate your feedback about your recent stay. It seems from your comments that you ran into several challenges with the layout of our facility, particularly concerning the entryway and cleanliness. We are dedicated to offering an effortless experience for our guests, so we regret to hear of these concerns. Rest assured, we'll review your feedback with our team members for future improvements. Thank you for bringing these issues to our attention.

10/10 Excellent

China

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very nice
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
China, we're happy to hear that you had a pleasant experience during your visit at Sheraton Orlando North Hotel. We're thrilled that our front desk team members made a great impression on you. Thank you for taking the time to share. We're looking forward to welcoming you back soon.

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for a great price
Response from Customer Service on Feb 27, 2024
Victor, thank you for sharing your kind words about Sheraton Orlando North Hotel. We're thrilled you found our offerings to be great value. Looking forward to welcoming you back on your next visit.

6/10 Okay

Jacqueline, Cottage Grove

Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
Jacqueline, thank you for taking the time to rate your stay at Sheraton Orlando North Hotel. It appears your experience did not meet all your expectations. We continually strive to improve our guest experiences and would love to hear any suggestions you may have. We hope to have the opportunity of welcoming you back on future visits.

6/10 Okay

amy

Traveled with family
You have to pay for parking on their own lot there is no where elese to park and no busiinesses nearby that would use their parking I felt like i was nickel and dimed alot wont stay there again
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Amy, we appreciate your feedback. We understand your concerns about the parking fees and can see how this had an impact on your stay. Our location and various amenities often require certain measures, such as a parking charge. However, we're striving to make our services clearer to all our guests. We regret to hear that you felt anything less than satisfactory during your stay. It's our hope you might consider giving us another opportunity to offer a more positive experience in the future.

8/10 Good

Curtis

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 22, 2024
Curtis, we're thrilled to see your positive rating for Sheraton Orlando North Hotel. It would mean the world to us if you could share your experience in more detail. We're looking forward to welcoming you back in the future to provide the same level of erudite service.

10/10 Excellent

Daniel W., Palm Harbor

Liked: Cleanliness, staff & service, property conditions & facilities
Great property layout. Only suggestions is to have more luggage carts available
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 11, 2024
Daniel W., thank you for choosing Sheraton Orlando North Hotel and for sharing your experience. We're delighted to hear you enjoyed the property layout. Your suggestion regarding the availability of luggage carts has been duly noted. We are always striving to improve our guest experience, and feedback like yours aids in that mission. We hope to welcome you back soon.

6/10 Okay

Shabreeka

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
When come in or out the key wouldn’t work to let us out the gate. We had to pay to be let out. In advance we already had paid from the entire time we were staying.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 9, 2024
Shabreeka, we understand there have been some difficulties regarding the gate operation during your stay. It's not our intent to create inconvenience for our guests. We thank you for bringing this matter to our attention. We hope this isolated incident won't discourage you from considering us for future visits.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel.
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 6, 2024
Nancy, it's wonderful to hear you had an enjoyable stay at Sheraton Orlando North Hotel. We're glad our property met your expectations and we hope to see you again in the future.

6/10 Okay

Amy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 6, 2024
Amy, it seems like your recent stay at Sheraton Orlando North Hotel didn't completely meet your expectations. We reach for nothing less than excellence, so it would be extremely beneficial for us if you could provide more feedback. We believe in constantly bettering the stay experience for our guests. Thank you for rating us on Expedia, we truly value your input.

4/10 Poor

Elizabeth

Disliked: Staff & service, property conditions & facilities
Rooms need to be clean better and the staff not to friendly
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Elizabeth, we regret to hear that your stay did not meet expectations. We strive to provide an immaculate environment for our guests and it seems we fell short during your stay. Additionally, our team members strive to create a warm and welcoming experience for all our guests. We appreciate this feedback and will utilize it to improve our standards. Thank you for taking the time to review your stay.

10/10 Excellent

Eric, des moines

Liked: Cleanliness, staff & service, property conditions & facilities
Its quite and safe but there isn’t much around besides commercial buildings
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 26, 2024
Eric, thank you for your positive review. Sheraton Orlando North Hotel prides itself on providing a quiet and secure environment for our guests. We hear your concern about the surrounding area and graciously note that our location offers an escape from bustling city life. Come visit us again soon!

8/10 Good

Khem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 25, 2024
Khem, it's wonderful to see your positive rating of Sheraton Orlando North Hotel. We hope to have the opportunity to make your next stay deserving of a perfect score. Come back soon!

10/10 Excellent

Zullyn, Miami

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
Thank you for sharing, Zullyn!At Sheraton Orlando North Hotel, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

8/10 Good

Marcia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt know there wasa parking fee. The front desk never mentioned either
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Marcia, we're glad you chose to stay with us at the Sheraton Orlando North Hotel. We understand that there was a confusion about the parking fee, and hope that it didn't overshadow your overall experience. For future stays, we always encourage our guests to check all the facility details both on our website and through direct communication with our front desk. We look forward to having the opportunity to host you again.

10/10 Excellent

Makaela

Stayed 1 night in Dec 2023
Response from Customer Service on Jan 27, 2024
Thanks for the fantastic rating, Makaela!It's outstanding we could exceed your expectations during your stay at Sheraton Orlando North Hotel. We're all looking forward to your next stay with us.

10/10 Excellent

Brandon

Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 25, 2024
Brandon, it's great to see your perfect rating of Sheraton Orlando North Hotel. We're truly proud to uphold our high standards of service. We would be thrilled to welcome you back in the future.

8/10 Good

Lisset

Traveled with family
Liked: Cleanliness, staff & service, amenities
The lighting in the room was too dim. As you open the door in the room, the light didn’t work, the room was a bit dark.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Lisset, thank you for this detailed feedback. We're glad your overall experience was positive and feel regretful to know there were some concerns with the room lighting. Our maintenance team has been alerted to your comments to ensure our future guests have a bright and cheery stay. We're appreciative of your input and look forward to welcoming you again at Sheraton Orlando North Hotel for an even better experience.

10/10 Excellent

Angel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place to stay! A little far from the airport, but not too far from Universal or downtown Orlando.
Stayed 6 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Angel, we're thrilled that you recognized Sheraton Orlando North Hotel as a great place to stay. We're ideally located for guests to enjoy the well-known attractions such as Universal and downtown Orlando. While we do understand our distance from the airport may be slightly extended, we're pleased it didn't hamper your overall experience. We look forward to the opportunity to accommodate you again.

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
if you go during the holidays be sure to be aware that people may be loud during that time.
Stayed 4 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Martin, thank you for sharing your experience at Sheraton Orlando North Hotel. We understand that some periods can be lively, such as holiday seasons. We strive to create a peaceful environment for all our guests and we appreciate your understanding. Looking forward to welcoming you back during quieter times.

10/10 Excellent

Tanya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best shopping area and the room is clean and breakfast is good! I will come back again . This was my second time staying in this hotel and I love it . My class reunion was held at this hotel Oct 7 ,2023.
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Tanya, we're delighted to know that your visits at Sheraton Orlando North Hotel have consistently met your expectations, especially our clean rooms and enjoyable breakfast. It's wonderful that you appreciated our location as well. We are thrilled that we could provide a great setting for your class reunion and we eagerly look forward to your return!

4/10 Poor

Eymi

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Eymi, it seems your recent experience at our property wasn't up to expectations. Constructive feedback, though silent in this case, is always appreciated as it provides us the opportunity to improve. We do hope you will consider us again so we may offer a more satisfactory stay in the future.

10/10 Excellent

Melissa, Jacksonville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay for parking
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Melissa, we're thrilled to acknowledge your positive rating for Sheraton Orlando North Hotel. We understand your comment regarding parking and appreciate feedback like this to continuously improve our guests' experiences. We're looking forward to your next stay with us where we can hopefully exceed all of your expectations.

10/10 Excellent

Danial

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Danial, thank you for choosing the Sheraton Orlando North Hotel. It's wonderful to learn you had an enjoyable experience. Your high rating is greatly appreciated and we're looking forward to welcoming you back on your next visit. Safe travels!

8/10 Good

Justin

Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Justin, thank you for giving Sheraton Orlando North Hotel a positive score. We're glad to know that we met your expectations. We're looking forward to welcoming you back on your next visit to Orlando.

10/10 Excellent

Mary

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To my surprise despite the previous reviews. I throughly enjoyed my stay. The hotel is situated conveniently near the interstate. I believe it sits nearby an office park. Which makes for it to be quiet.
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Mary, thank you for sharing your wonderful experience at Sheraton Orlando North Hotel. We're delighted to hear that our prime location near the interstate brought convenience to your stay and the surrounding area offered the tranquility you enjoyed. Looking forward to welcoming you back in the future.

6/10 Okay

Majed

Stayed 5 nights in Dec 2023
Response from Customer Service on Jan 21, 2024
Thank you for the feedback, Majed.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 1, 2024
Dana, we're elated to know you had a fantastic experience at Sheraton Orlando North Hotel! A rating like this speaks volumes about our services and we're truly glad you relished your stay. We wish to welcome you back soon for another exceptional stay. Safe travels!

8/10 Good

Brenda

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Thanks for the 4/5 rating, Brenda!We're happy you had such a lovely stay at Sheraton Orlando North Hotel! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

Zabina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Customer service was hospitable, clean and did fantastic. I would stay at any facility again
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Zabina, it's wonderful to hear you had a remarkable stay at Sheraton Orlando North Hotel! We're thrilled you found our team members hospitable and appreciated the cleanliness. Your willingness to return is the greatest compliment we could hope for. We eagerly await your next visit!

10/10 Excellent

claudia marina

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 28, 2023
Claudia, thank you so much for your outstanding rating of Sheraton Orlando North Hotel. We're thrilled to know you've enjoyed your stay without any issues and we look forward to hosting you again in the future. Safe travels!

10/10 Excellent

Kevin

Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 28, 2023
Thank you for the great rating, Kevin!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sheraton Orlando North Hotel! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

Ethel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again and recommend to friends and family....
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 27, 2023
Ethel, it's wonderful to see that your stay at Sheraton Orlando North Hotel exceeded your expectations, and you're considering recommending us to friends and family. Thank you for the positive feedback, and we eagerly anticipate your next visit.

10/10 Excellent

Linda K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Linda K, thank you for choosing Sheraton Orlando North Hotel for your stay. We appreciate your high rating and we're delighted to know that your experience with us was a positive one. Our team greatly values your feedback, and we're looking forward to hosting you again in the future.

8/10 Good

Desir

Stayed 2 nights in Dec 2023
Response from Customer Service on Jan 31, 2024
Desir, it's wonderful to see your positive rating of Sheraton Orlando North Hotel. We are glad you appreciated your experience and look forward to the opportunity of welcoming you back in the near future.

10/10 Excellent

Lydia

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Lydia, thank you for choosing the Sheraton Orlando North Hotel for your stay and leaving such a high rating on Expedia. Your feedback is much appreciated. We hope to have the pleasure of welcoming you back in the future.