Ratings based on 584 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from Cape Coral, FL

TOWEL NIGHTMARE!!

Posted Mar 27, 2014
Pros: NOTHING
Cons: Everything
Location: Too Far from Disney Park
Beware: If your staying here you must bring your own towels. We booked here because this was a last min getaway and all Disney resorts were booked. This hotel is very far from the Disney parks! It says only 30 mins but not true. Its about 1 hr away. The room has very ugly scratched up furniture and the beds were not comfortable and dirty. TV in our room did not work. Room is dirty and bathroom tiles have mold. On Sat night after we arrived from a park at mid night we had no towels in our room. House keeping took all our towels and never replaced with clean ones. I called them and they said the hotel had no clean towels! There washing machines broke. They said manager had sent them to other facility and that washing machine broke as well!! She said manager was going to buy towels and bring them to our room within 1 hr. They never bought any towels. My husband had to go to Wal-Mart and buy towels for us. They finally showed up with clean towels next day around noon. They also hold an addn'l $458.00 on my credit card for a security deposit that they did not return until 3 days later! Never staying here ever again!!
2 out of 5
by A verified traveler from louisville ky

Nice hotel, lukewarm staff.

Posted Mar 24, 2014
Staff were not friendly, which is important to me. No smiles, very robotic. Then there was a huge problem with getting a delivery to me. It was an envelope left at the desk prior to my arrival. Finally got it after waiting about 35 minutes while they searched. Shouldn't there have been a system for this situation. ?
2 out of 5
by A verified traveler from fl

The money is put in lobby and not the room

Posted Mar 24, 2014
Too much. Room didn't have refrigerator. Service line didt answer.
5 out of 5
Recommended
for Everyone
by Wen from New York

excellent

Posted Mar 5, 2014
It was a perfect stay! Highly recommend! Clean, friendly and comfortable. Satisfied.
4 out of 5
Recommended
for Families
by A verified traveler

Convenient Location

Posted Mar 3, 2014
Pros: Nice Pool and Hot Tub.
Cons: Laundry facility or service could be offered, especially for extended stays (5-6 days).
Location: Close to Universal and Disney.
Good hotel convenient to Daytona and Orlando. Worked out great for the Daytona 500 and to go to Universal.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to family

Posted Feb 19, 2014
Pros: Rooms were comfortable, breakfast was good, bar was available, service strong
This is the second time we have stayed at this property. It is clean and the service is solid. We were not able to get the room that we had asked for (King) but they comped internet as compensation. Both times there were kid sport teams, not an issue but just an FYI
4 out of 5
Recommended
for Everyone
by cheryl from tampa, florida

Nightmare in the middle of the night

Posted Feb 17, 2014
Pros: The lobby, the spa, and Ashley.
Cons: Get better pillows.
Everything was awesome due to a wonderful person at the front desk, named Ashley. I wanted a room with a balcony that you can sit on and a refrigerator. When I arrived in the room, the balcony was one you could only stand on and no refrigerator. I called the front desk and was greeted by Ashley. She apologized and actually changed my room to the club floor. It was awesome. I had added an extra night which apparently caused a problem that I received a call at 1 am to tell me I was suppose to check out and then re-check in, which I was not informed of. The girl was rude and informed me that I would have to come down and give my credit card information. Mind you I already gave them the card info the night before. I then told her to just use the card I booked the first night with. Apparently she never thought of that. Why would anyone call someone at 1:00 in the morning. Other than that, I was thankful for the upgrade by Ashley. She was amazing..I would recommend this hotel to anyone.
4 out of 5
Recommended
for Everyone
by Karen

Critter Bar

Posted Feb 2, 2014
We stopped for a drink at the bar with some friends and were joined by a small squirrel who attached itself to the ironwork behind our seating area. When I approached the bartender, she asked (before I even said anything), "are you afraid of the squirrel?" Apparently, this was not a new occurence. I expected her to call someone or suggest that we move, but she just tried to remember the type of squirrel it was, couldn't, and went back to the bar. We weren't comfortable and left. I would think with the risk of rabies or a health inspector showing up, the employee might need to take such situations more seriously.
5 out of 5
Recommended
for Everyone
by A verified traveler

FL Family Visit

Posted Jan 30, 2014
Pros: All the things included, refrigerator, restaurant and bar. Pool was nice.
Cons: The computer use, I had problems printing.
Location: It was nice that 7/11 was near by if you wanted to get water...etc.
We only stayed 3 nights but the room was very spacious & clean. The hotel staff was very helpful and the hotel had allot to offer, meals, pool, exercise room, game room and lots of places to sit and relax. I would definitely go there again. The only thing was I thought I booked a King bed but none were clean so we got a room with 2 queens. Overall we enjoyed our stay there.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jan 30, 2014
Centrally located, very clean and great service. I will stay here again.