Ratings based on 1,327 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from cincinnati , ohio

Nice hotel

Posted Jul 27, 2015
Cons: Did not like paying for parking. No free breakfast - breakfast was expensive.
Room was spacious and clean. Bed very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Saskatoon, SK, Can

Last stop before going home...

Posted Jul 26, 2015
Pros: Spacious, convenient. Comfortable.
Cons: one night stay, hard to say.
Location: Restaurants nearby.
Very spacious. Very comfortable. My wife would like to give up a few nights in Disney hotels to stay here again. Had to return rental car, shuttle picked me up at airport saving me money on taxi.
4 out of 5
Recommended
for Everyone
by A verified traveler from Reinos

Good

Posted Jul 25, 2015
I will definitely recommend a friend. However I won't recommend them to drink water from the room. They charged me $7 for a small bottle of water; and breakfast should be little less than $14 per person just to have eggs and raw home fries
Comment from Hotel Management
Aug 2, 2015 by Jessica R., Hotel Management
We consider a recommendation to a friend a big compliment and would like to thank you for taking the time to share your experience. Our full buffet is only one breakfast option for our guests and perhaps not the most ideal choice for a quick bite since the selection is rather extensive. As an alternative we offer a variety of a la carte items as well as a full Grab-N-Go Market. All guest rooms have a complimentary bottle of water, along with a larger bottle available for purchase. Thank you so much for your feedback and your reference for others.
3 out of 5
Recommended
for Everyone
by A verified traveler

One night and it was pleasant.

Posted Jul 21, 2015
It's a non smoking hotel, yet we stepped off of the shuttle right into wafting cigarette smoke from patrons and employees. Then when we got into our first room it smelled like a wet ashtray so we had to go back down to the desk and change rooms. This was all a but irritating as we were very tired from our trip and just wanted a relaxing evening before flying all day the next day.
Comment from Hotel Management
Jul 24, 2015 by Jessica R., Hotel Management
I am truly sorry for the inconveniences you suffered upon your arrival. As an airport hotel we welcome many international travelers and it is admittedly challenging at times to enforce the designated smoking areas outside the building. This does however not excuse any smoke smell in your guest room since a suite with anything but a fresh and pleasant scent should not be given to a guest. Please accept our apology for this oversight. I remain in hopes that your second room met all your expectations and that we will be your hotel of choice during your next trip.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 20, 2015
Great facility. $10 parking fee was ridiculous. Otherwise, great stay.
Comment from Hotel Management
Jul 30, 2015 by Jessica R., Hotel Management
We are pleased to hear that our hotel met with your approval, yet also sorry that you feel so strongly about the parking charge, which is however common practice for most full service properties in the area. Thank you for staying with us!
5 out of 5
Recommended
for Everyone
by A verified traveler

Exceeded expectations

Posted Jul 19, 2015
From the moment we walked into the lobby, we knew it was a great choice of hotel. Front desk staff were very nice and friendly, even though it seemed to be a busy time when we checked in. The room was spacious, clean, and well put-together, bed extremely comfortable, and even the coffee to brew in-room was top-tier (Starbucks)! Expedia pricing (~$100/night booked in advance) made this an even better decision. Would definitely stay here again and recommend to others!
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta

Great hotel near airport

Posted Jul 19, 2015
Only stayed one night but it was wonderful. Great staff. Very clean. Overall great experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Still no 24 hr Room Service Come on Sheraton

Posted Jul 16, 2015
Cons: Room Service Elevator
Great Room Great Staff No 24 Hr Room Service in this Day and Age Hotel needs more Elevators
Comment from Hotel Management
Jul 24, 2015 by Jessica R., Hotel Management
We were delighted that both room and staff were to your liking. While our In-Room Dining option is available until 11pm, our Sky Express remains open 24 hours, offering a variety of sandwiches (warm and cold), wraps, fresh salads, pastries and of course that late night chocolate fix!
2 out of 5
by A verified traveler from nrw england

Over priced, poor quality of service and ammenetie

Posted Jul 14, 2015
Pros: The bedspread and pillows. Liked the separation of bedroom with sitting area
Cons: Overall service and ammenties. Price of breakfast buffet was high priced for a breakfast spread similar to those hotels that include breakfast in thei
Location: Great location for airport early morning flights
Poor service made you feel like you were inconveniencing them. Shuttle service was late both times and for the price of hotel rooms to be charged if you park is sad. Room not cleaned at 4 in the afternoon and at check in two towels in the room only. I usually stay at Marriott properties and disappointed in trying the Sheraton.
Comment from Hotel Management
Jul 16, 2015 by Jessica R., Hotel Management
Considering how proud we are of our exceptional high service level, it was very disappointing for us to learn that we failed in this area on so many levels. Please accept my sincere apology for not making you feel like the valued guest you are and I would welcome the opportunity to prove to you that we can do better than this.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Jul 12, 2015
Nice tooms, staff is great. Good breakfast - i gghly recommend it . Near a ton of restaurants and the airport.