Ratings based on 1,499 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
Recommended
for Families
by Sharon from Wisconsin

Great family-oriented hotel close to Disney

Posted Apr 13, 2014
Pros: staff was always helpful
Cons: I had trouble connecting to wi-fi
Location: centrally located and close to Disney and LEGOLAND - perfect for a family
Great accommodations - clean and super comfortable
Comment from
Jan 14, 2014
Thank you for taking the time to write and share your comments, relating to your recent visit to the Sheraton Vistana Resort. We thank you for sharing your experience with our Expedia Partner, giving us the opportunity to escalate your praises. Your comments have proved that you both enjoyed the villa, amenities, and ambiance! Thank you for your delightful and positive feedback. Know that we are looking forward to welcome you back soon, as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay. Thanks again for your gift of feedback! Best Wishes Dassie Resort Management Team.
4 out of 5
Recommended
for Families
by frankie

Nice hotel

Posted Apr 12, 2014
Pros: The room was even better than expected. We had a two bedrooms and it was very spacious so that everyone had their space. (there was 5 of us).
Cons: The shuttle times to the disney parks weren't very good at all. There should be more times in the morning and earlier pick up in the afternoon.
We were very happy about our room and the staff at the reception and the housekeeping. We had some bad service at Zimmies and did not enjoy the magic show. It was too expensive for the very basic buffet and entertainment. This hotel lacks in the entertainment department.
Comment from
Jan 14, 2014
Thank you for taking the time to write and share your comments surrounding your recent vacation at the Sheraton Vistana Resort. We thank you for sharing your experience with Expedia Partner, giving us the opportunity to escalate your comments. We are sorry to learn that you were disappointed in Magic Show and Zimmies Service. Your comments have been escalated to the Food and Beverage and Entertainment Team for awareness and focus. We are hopeful this experience does not dampen your spirits for the overall ambiance of the Resort. As we are excited to share major improvements to include Zimmies Restaurant. We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay. Thanks again for your gift of feedback! We are here to serve you and we thank you for your contributions to this review. Best Wishes Dassie Resort Management Team.
4 out of 5
Recommended
for Families
by A verified traveler from Chicago, IL

Nice Place

Posted Apr 11, 2014
Pros: The resort provided a number of pools and other activities (mini golf, tennis courts, basketball courts) for our family to enjoy.
Cons: More pool-side and bar service.
Location: Great location to visit both Universal and Disney.
Stayed at the Sheraton Vistana for six nights in the Cascade area. We checked in late on Friday night. It went smoothly and did not take very long. We really liked the one bedroom apartment we were given in the Cascade area of the resort - very nice and clean with plenty of space for two adults and one child. We opted for the no housekeeping service, which worked for us as we did not spend a lot of time in the apartment. While we didn't take advantage of all the amenities at the resort, we were able to visit a number of the pools and play a couple of rounds of mini golf. The only negative we had during our stay is that I don't think the grill areas are adequately staffed during lunch/dinner hours. One night, we attempted to order a pizza by phone, but we were placed on hold for over ten minutes and ended up ordering from a nearby pizza chain.
Comment from
Jan 11, 2014
Thank you for taking the time to write and share your comments, and feedback of the Sheraton Vistana Resort. We thank you for sharing your experience with Expedia Partner, giving us the opportunity to escalate your contributions and concerns. Your comments are valuable to the Management Team, for awareness and needed focus. We are hopeful you will return soon to enjoy additional enhancements in 2015! We are excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay. Thanks again for your gift of feedback! Best Wishes Dassie Resort Management Team.
5 out of 5
Recommended
for Everyone
by K.L. from Massachusetts

Great location!

Posted Apr 10, 2014
Super close to parks. Lots of restaurants and stores close by. Very Large property. Nice, clean spacious villas. Daily housekeeping was a plus! Also, safe grounds with gated security.
Comment from
Jan 11, 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with our Expedia Partner, giving us the opportunity to escalate your wonderful praises. At the Sheraton Vistana Resort, our mission is to ensure our guests feel safe, enjoy a spacious, comfortable villa and have fun. We are pleased that your expectations were all met as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay. Thanks again for your gift of feedback! We are here to serve you and we thank you for your contributions to this review. Best Wishes Dassie , Resort Management Team.
4 out of 5
Recommended
for Families
by Meshal from Philadelphia, Pa

Nice Hotel Close to Disney Parks , SeaWorld

Posted Apr 10, 2014
Pros: roomy and comfortable free parking and security pools everywhere
Cons: the housing keeping needs to be improved the villa was not cleaned well
Location: Disney parks 10 mins Pharmacies , gas stations 2 min
I stayed at the Sheraton with my family. We stayed at a two rooms Villa which was soooo great. Quality was so high and the villa was so comfortable. i and my parents used to stay at the Sheraton hotels in 80's since my dad used to have a special membership but later the quality went down and i thought the hotel is not on high standards as in the past. The hotel has beaten my expectations. Very nice i really recommend it for families. we had a problem with toilet and i told the reception about its boom they fixed and they follow up !! thumbs up Just the house keeping disappointed my wife the villa was not cleaned well specially the kids food crumbs !
Comment from
Jan 11, 2014
Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort. We thank you for sharing your positive feedback with our Expedia Partner, giving us the opportunity to escalate your contributions. We are constantly improving and making enhancements to the property, hope you will return soon as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay. Thanks again for your gift of feedback! We are so glad we have met your expectations. Best Wishes Dassie Resort Management Team.
4 out of 5
by baller from miami

Salesmen or bellmen???

Posted Apr 10, 2014
It was torture checking IN!!! Regina at the front desk was super fake and only cared about extracting information from us for sales opportunity! It was completing embarrassing and I left with a feeling of dread. Hotel room was excellent aside from security rushing my room instead of giving me a call to lower the tv volume! Scared the pants off me! Never ever going back.
3 out of 5
by A verified traveler

Not as nice as they make it sound

Posted Apr 9, 2014
It's not terrible but be aware the one bedroom suites are small the one we had was very close to the busy road. It was fairly clean however showing signs of wear and tear. It was my husband and I and our 11 month old daughter. It was fairly tight quarters for us with a crib. Food is not good on site. They try offer you breakfast in turn for housekeeping we took the offer but only went to the breakfast two days is wasn't great the atmosphere was dingy. We wouldn't stay again as we were expecting 5 star and got 3 for the price not worth it.
Comment from
Jan 11, 2014
Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with our Expedia Partner, giving us the opportunity to escalate your concerns and opinions. In order to benefit from the Breakfast Program, one must utilize daily. We are sorry to learn that you were disappointed!. Hopefully you will return soon, as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center. You will dine in style and see many choices on the Menu. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay. Thanks again for your gift of feedback! Best Wishes Dassie Resort Management Team.
4 out of 5
Recommended
for Everyone
by Christi from Atlanta

Convenient to Sea world

Posted Apr 9, 2014
This stay was very pleasant. The staff was excellent. The room was clean and very comfortable. I would definitely recommend it to anyone looking for a quality stay for a reasonable price.
Comment from
Jan 11, 2014
Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with our Expedia Partner, giving us the opportunity to escalate your contributions. Know that we appreciate your accolades for our caring staff, and your overall pleasant stay. We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay. Thanks again for your gift of feedback! Best Wishes Dassie Resort Management Team.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice self contained villas near Orlando fun parks

Posted Apr 7, 2014
Great place to stay for families wanting to visit Orlando theme parks. Large villas with plenty of space and fantastic facilities.
Comment from
Jan 7, 2014
Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with our Expedia Partner, giving us the opportunity to escalate your contributions. Our well appointed and spacious villas, plus our 7 heated pools are the highlights of the famous family-oriented resort. We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center. If by chance you will be returning to visit us, our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay. Thanks again for your gift of feedback! We are here to serve you and we thank you for your contributions to this review. Best Wishes Dassie Resort Management Team.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Apr 7, 2014
Clean, staff friendly, plenty of pools and places to sit. Close to Disney attractions and sea world. Restaurants bit pricey, food so-so
Comment from
Jan 7, 2014
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with our Expedia Partner, giving us the opportunity to escalate your praises and concerns. We appreciate your feedback regarding the pools, our caring team and the well-appointed villas. We have plans to improve our Menus and ambiance at Zimmies Restaurant which will appeal and make a difference. Also the Welcome Center, and Mini Golf which will be renovated from August to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by Core Performance at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectation while providing personal service throughout your stay. Thanks again for your gift of feedback! Thank you for your contributions to this review. Best Wishes Dassie Resort Management Team.