Ratings based on 1,562 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

close to disney

Posted Jul 24, 2014
really a good hotel,everything just great,i will choose here next time!!!
Comment from Hotel Management
Jul 26, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with our Expedia Partner, giving us the opportunity to escalate your praises. It is a delight to learn that we have met your expectations in all categories! This is our Mission ! Next time you arrive, you will notice some great enhancements, such as the Welcome Center, Zimmies Restaurant and Mini Golf area, plus a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. We are here to serve you and we thank you for your contributions to this review. Thank you again for this wonderful feedback! Best Wishes, Dassie Resort Management Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Syracuse, NY

Nice place, don't use phone in room to make calls.

Posted Jul 22, 2014
We have no complaints about this property. Everything is well kept. We had the two bedroom unit. 2nd bedroom had 2 double beds which was nice for our son and nephew to stretch out. Plus the 2nd bathroom was nice to have. Kitchen was nice with all appliances you need. We had a dinning room table, living room, and screened in porch. Both bedrooms had there own flat screens, and also one in living room. Which living room had a Bose sound system with it. We did not opt to have house cleaning everyday, so when we needed anything we called and they were there within 10 min or less every time. My comment on phone calls was because my phone had bad connection so I needed to make a couple important calls so I used in room phone. 18 min for $110.00 . Only want to warn you. They did reduce it to just under half, but that's still crazy. Other than that nice property with good amenities. Also close to everything Orlando has to offer. Definitely recommend it. We were there for 2 weeks.
Comment from Hotel Management
Jul 26, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with our Expedia Partner, giving us the opportunity to escalate your praises and your concern regarding the telephone charges. We are glad you brought it our attention and received clarification how the charges applied. Overall, we are delighted that you enjoyed the accommodations, resort and villa amenities. It will be our pleasure to host you again as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay. Thanks again for your gift of feedback! Best Wishes, Dassie Resort Management Team.
3 out of 5
Recommended
for Families
by A verified traveler

Good for a family

Posted Jul 21, 2014
Pros: Close to Disney, room size ok
Cons: See above
Hotel ok but a little tired looking, quality of maid service mixed, get to pool early to reserve seats, but hotel should not allow people to do this . Gym lacking facilities and equipment. Would be good if they gave you a welcome pack of basics on arrival
Comment from Hotel Management
Jul 26, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with our Expedia Partner, giving us the opportunity to escalate your concerns regarding the villa, our service and pool rules. Your comments are valuable as they were escalated for awareness and focus. While our gyms are fully equipped with modern appliances, we would like to know how best we can improve. Please write me at svrcss@starwoodvo.com. Our Engineering Team will definitely inspect the gym equipments. We have some exciting news to share about a new Sheraton Fitness Center, programmed by EXOS plus other enhancements, such as our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay. Thanks again for your gift of feedback! Best Wishes, Dassie Resort Management Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from w

Beautiful and spacious villas

Posted Jul 11, 2014
A very spacious and elegant villa, with a complete area to sports
4 out of 5
Recommended
for Everyone
by A verified traveler from M

Great place for kids

Posted Jul 8, 2014
Great place to stay . Nice rooms and pools . Tiki bar had excellent hamburgers and fries.
Comment from Hotel Management
Jul 9, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with our Expedia Partner, giving us the opportunity to escalate your praises to the Food and Beverage Director! We are pleased to learn that you enjoyed bodacious burger and fries, everyone's favorite!. We invite you to come again, as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay. Thanks again for your gift of feedback! We are here to serve you and we thank you for your contributions to this review. Best Wishes, Dassie Resort Management Team.
3 out of 5
by A verified traveler from Australia

Nice Rooms rest needs work

Posted Jul 3, 2014
Nice, large rooms with good facilities. Check in is very slow and then they send you to the Concierge on some pretext where you are subjected to a time share sales job! What!!! Restaurants have awfull food and are best avoided!
Comment from Hotel Management
Jul 3, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort, a Timeshare Vacation Resort. We thank you for sharing your experience with our Expedia Partner, giving us the opportunity to escalate your concerns. We are pleased to learn that you appreciated the villa accommodation and the amenities. However, we apologized to you for the wait during your Welcome Experience. Our Front Office Team takes care of our owners and guests who may have a variety of questions, we have to demonstrate care and consideration to every owner and guest! Our Marketing Team's mission is to ensure our owners and guests are invited to a Starwood Product Presentation for updates and benefits. While the invite is not obligatory, it provides a choice to for our new owners and potential owners to gathering pertinent information on the Starwood Vacation Network! We are sorry to disappoint you in our family-style restaurant menu. We have worked very hard to provide excellent choices of healthy and nutritious options. Yes, we understand the healthy "color your plate" options are not for everyone! It was our pleasure to host you and serve you, and hope you will return soon as we have some new enhancements in 2014. We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay. Thanks again for your gift of feedback! We are here to serve you and we thank you for your contributions to this review. Best Wishes, Dassie Resort Management Team.
5 out of 5
Recommended
for Everyone
by A verified traveler

Sheraton Vistana resort Orlando

Posted Jul 1, 2014
What a beautiful location. Excellent facilities. Amazing staff. I would recommend this hotel for sure.
Comment from Hotel Management
Jul 3, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with our Expedia Partner, giving us the opportunity to escalate your praises. Our caring and professional staff makes the difference, our mission is to ensure our guests are safe and comfortable. It was our pleasure to host you and serve you, and hope you will return soon as we have some new enhancements in 2014. We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay. Thanks again for your gift of feedback! We are here to serve you and we thank you for your contributions to this review. Best Wishes, Dassie Resort Management Team.
4 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Great hotel close to Disney.

Posted Jun 30, 2014
The resort is great. The only negatives were slow to no wifi and hard beds. The pool, restaurants, and hotel staff were great.
Comment from Hotel Management
Jul 1, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with our Expedia Partner, giving us the opportunity to escalate your praises and concerns. We are hopeful you reported the internet issues for a solution. For your awareness, The resort offers complimentary internet services at our Link@Sheraton, located at the Market Place, plus our Business Center located in the Fountains Recreation Center ; to help our guests stay connected. Please know that our brand signature "Sweet Sleeper" has received rave reviews for comfort. We are sorry to learn that you found them to be "hard" We are hopeful this incident will not dampen your spirits, as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay. Thanks again for your gift of feedback! We are here to serve you and we thank you for your contributions to this review. Best Wishes, Dassie Resort Management Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from buffalo, ny

Convenient central location

Posted Jun 30, 2014
The hotel has plenty of activities to keep kids entertained. Perfect for families not in town to visit Disney.
Comment from Hotel Management
Jul 1, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments of the Sheraton Vistana Resort. We thank you for sharing your experience with our Expedia Partner, giving us the opportunity to escalate your accolades for the Fun Team. They pride themselves in entertaining our guests with a variety of activities, live shows and crafts. Plus Magic and Mayhem Show on Wednesday and Thursday evenings is a huge hit! The Sheraton Vistana Resort is a family-oriented resort, and we love to entertain the entire family. We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay. Thanks again for your gift of feedback! Best Wishes, Dassie Resort Management Team.
4 out of 5
Recommended
for Families
by A verified traveler from Bermuda

Posted Jun 29, 2014
Pros: Pools for days
Cons: Nothing. Perfect!
Location: Parks. Food. What else can I say. Oh shopping !
Nice resort. Close to parks. Best Chinese food. Logos garden.
Comment from Hotel Management
Jul 3, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comment and impression of the Sheraton Vistana Resort. We thank you for sharing your experience with our Expedia Partner, and we appreciate your selecting the Sheraton VIstana Resort, all the way from Bermuda.. We want to welcome you again! It was our pleasure to host you and serve you, and hope you will return soon as we have some new enhancements in 2014. We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. Thanks again for your gift of feedback! Best Wishes, Dassie Resort Management Team.