Ratings based on 1,680 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice hotel

Posted Sep 29, 2014
Pros: Location
Cons: On check-in they lead you to their "concierge" which isn't really a "concierge" it's to get you to a meeting the next day to sell you their property.
This was a nice hotel. Very close to all the attractions. We had no interaction with the staff except for check-in as our package did not include housekeeping, but everyone on the grounds seemed nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from brown

Great!

Posted Sep 20, 2014
Excellent! 2nd visit will book again! Only downside was the timeshare presentation.
Comment from Hotel Management
Sep 23, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments with our Expedia Partner. We appreciate your sharing this personal experience with our Management Team, who will escalate your concerns. We are hopeful this experience does not hinder your participation on your next trip to the Resort, as our Marketing Team's goal is to ensure our guests and owners receive an invitation to participate in the Updates, Starwood Vacation Network of Benefits and Product Presentation, where there are no obligations! This year we are very excited to share that our Welcome Center and Zimmies Restaurant will be renovated from September to December. Additionally, a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center will be installed for fitness and well-being. If by chance you will be returning to visit us, our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal and memorable service throughout your stay. Thanks again for your gift of feedback! Best Wishes Dassie Resort Management Team.
Comment from Hotel Management
Sep 23, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments of the Sheraton Vistana Resort. We thank you for sharing your experience with Expedia Partner, giving us the opportunity to escalate your personal praises for the Resort. Our Marketing Team's goal is to extend an invitation to our guests and owners, this invitation is optional. In the future, please tell the team immediately and your name will be removed from their calling log! We are pleased that you returned for a second visit, and hopefully, we will get another opportunity to serve you again. This year we are embarking on some new enhancements to our Welcome Center and Zimmies Restaurant from September to December. At the same time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. Thanks again for your gift of feedback! Best Wishes, Dassie Resort Management Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from jackson Michigan

One of the best hotels I've stayed in in Florida

Posted Sep 16, 2014
Everything about the hotel was great I had one problem everybody did I don't think Orlando has Wi-Fi you can get Wi-Fi anywhere but everything else was excellent.
Comment from Hotel Management
Sep 23, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments on your recent vacation at the Sheraton Vistana Resort. We appreciate your choosing the Sheraton Vistana Resort to spend your vacation and share your concerns with our Expedia Partner. We are very sorry to learn that the WIFI system was not cooperative. We are also hopeful that you visited our Market Place, where the Link @Sheraton helps our guests stay connected! This year we are very excited to share that our Welcome Center and Zimmies Restaurant will be renovated from September to December. Additionally, a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center will be installed for fitness and well-being. If by chance you will be returning to visit us, our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal and memorable service throughout your stay. Please tell us, our team is empowered to assist you promptly. Thanks again for your gift of feedback! We are here to serve you and we thank you for your contributions to this review. Best Wishes Dassie Resort Management Team.
4 out of 5
Recommended
for Families
by A verified traveler from London

Convenient, family friendly, home from home

Posted Sep 10, 2014
Pros: Home from Home. Good quality accomodation. Gated site. Near to attractions, restaurants, outlets etc.
Cons: Consistency of the cleaning. Better quality breakfast as not that cheap.
Location: Near to Disney, and quite central location for most activities. Near to shops, restaurants. Walmart approx 1.5 miles up road.
Stayed for 3 weeks July/Aug 2014. Having been to Orlando before, wanted home comforts of a kitchen and place to relax in. This was a "home from home." We had a ground floor 2 bedroom Villa in "the Fountains," and found it to be quiet and away from noise of main roads. This is a very large complex on 2 sites and some accomodation was by the main road and i would imagine noisy, so if able ring ahead and get rooms away from main roads. WI-FI was good and we didn't need to pay for upgrade. Any problems in unit were responded to promptly by maintenance.The accomodation is advertised as being with a DVD player, yes it has one, (BOSE-same one we have in UK) but it did not play UK DVD'S.We contacted maintenance who couldn't understand the problem. We looked on-line and found simple instructions to "decode" the box and enable any DVD to be played.We only used the pool nearest our room and this met our needs, only problem was people "hogging" numerous sunbeds/tables and then disappearing for hours on end. A few more sunshades by the pool would be desirable. On site shop very expensive, nearby Walgreens very expensive and has little in way of food.There is a Walmart about 1.5 miles further up the main road.On arrival we were offered 2 adult breakfasts evry day in Zimmys (on site) instead of daily housekeeping, but still had to pay for kids (with the tip nearly $30).The Breakfast not that good and we reverted to the daily housekeeping which we were happy with-all in all happy!
5 out of 5
Recommended
for Everyone
by A verified traveler from sao paulo, brasil

Perfect for families!

Posted Sep 10, 2014
We were 4 adults and 1 kid. Room is very comfortable, it is an apartment, you really feel home!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Oh

Best resort in Orlando!

Posted Sep 9, 2014
Everything I expected and more! Definitely staying here every time I'm in the area.
4 out of 5
Recommended
for Families
by A verified traveler from bermuda

Great resort

Posted Sep 4, 2014
Pros: Location
Cons: Pool times. Need to stay open longer
Location: Close to all parks, and every restaurant you can imagine!
Great resort. Perfect location. Stayed twice in three months.
Comment from Hotel Management
Sep 6, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with Expedia Partners, giving us the opportunity to escalate your praises. First, please allow me to thank you for selecting the Sheraton Vistana Resort to spend your vacation, we are happy to welcome you again! This year we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December. During this time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay. Thanks again for your gift of feedback and your Loyalty. Best Wishes, Dassie Resort Management Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

meeting family for a few days

Posted Aug 19, 2014
Pros: the cleanliness and staff.
Cons: make our stay longer!!
Location: all the parks - Disney, epcot, seaworld, universal - we did them all with help from the bus service from Vistana.
the staff was great - I had been at your resort in the past but now brought my family. The pool, the villas, the landscaping - all pristine! we enjoyed ourselves very much. the bus trolly to and from the parks too, all the staff very very respectful and thoughtful. thank you.
Comment from Hotel Management
Aug 23, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with our Expedia Partner, giving us the opportunity to escalate your praises. We appreciate your loyalty to the Resort! We are also pleased to know that you invited your family to feel and share the ambiance, while making their personal memories! Your valuable comments will be definitely shared with the Management Team. We are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay. Thanks again for your gift of feedback! Best Wishes, Dassie Resort Management Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Great family resort

Posted Aug 7, 2014
Nice resort with 7 different pools. Nice tennis and basket ball courts. Kept my teens entertained
Comment from Hotel Management
Aug 9, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments, impressions and views of the Sheraton Vistana Resort. Your genuine feedback shared with our Expedia Partner, is appreciated Our Fun Team is energized and motivated to entertain our guests. Our Weekly Calendar is unique and involves all ages with something to do! We are hopeful you will make this resort your home resort as we are embarking on major improvements! This year, we are excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay. Thanks again for your gift of feedback! Best Wishes, Dassie Resort Management Team.
5 out of 5
Recommended
for Families
by A verified traveler from PVE, CA

Posted Aug 7, 2014
Pros: Lots of activities for kids. Beds are excellent.
Cons: Pls stock the toiletries for the loo. Or just put on the website that the villas don't come furnished w/ shampoo and soap and laundry detergent.
Location: Lots! Disneyworld, Epcot, Downtown Disney, Typhoon Lagoon, Universal... there are so many things to do. Try the Irish pub at Downtown Disney. Yum!
Really comfortable rooms. Staff is quite accommodating. Love the comfort of a villa with the flexibility of having a kitchen and still order room service. Wish the amenities in the bathroom were there- shampoo, conditioner, etc. but otherwise a very clean room, fully equipped kitchen (which we never had the chance to use- the coffee machine was aces!), nice duvet bed and even a patio. It was a well rested stay.
Comment from Hotel Management
Aug 12, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with our Expedia Partner, giving us the opportunity to escalate your praises. We are delighted that you felt rested, enjoyed your stay and felt comfortable. While the Resort does not supply shampoo/conditioners, we offer a complimentary set – simply tell our team about your needs and we will be happy to deliver to your villa! We are hopeful you will return soon as we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December of this year. At the same time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay. Thanks again for your gift of feedback! We are here to serve you and we thank you for your contributions to this review. Best Wishes, Dassie Resort Management Team.