Ratings based on 1,976 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Sao Paulo

Boa localização, e stuff atencioso!

Posted Jan 30, 2015
Coisas podem acontecer, mas matei duas baratas no meu quarto. Não é exatamente o que se espera quando saimos de ferias! Isso não desmerece a limpeza do quarto. O excesso de propaganda por mensagem no telefone tambem incomoda bastante, parece que estamos ali para comprar o "time sharing"! De resto esta ok!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Waterloo, Canada

A pleasant vacation stay.

Posted Jan 28, 2015
Pros: Our room was excellent. It was spacious and very clean and the king size bed was very comfortable. The staff were very helpful and courteous.
Location: The location was the only negative for us. Without a car, you are limited to where you can walk. The restaurants are very few along this strip.
WE had a wonerful stay at this hotel. The heated pools were great and the shuttles to Disney were very good. This location is not great unless you have access to a car. The restaurants are very few along this strip. so without a car you have to walk or hire a cab (which can become expensive.). The stay within the compound was excellent and the staff very helpful. I would recommend this hotel to anyone.(with a car).
1 out of 5
by A verified traveler

Do not stay here!!

Posted Jan 27, 2015
Cons: Replacing the hotel staff. Terrible customer service and everyone behind the front desk barely spoke english.
Good luck finding the check-in for this hotel -- it is in some business office that looks like a bank. The check-in staff barely spoke english and could not comprehend the idea of one person booking four rooms for their staff for a conference. They could not figure out how to put all four rooms in a location near eachother and then to add one name to each room for obtaining a key if needed. Overall this place is a joke and the worst Sheraton I have ever stayed at. We were supposed to be at the Sheraton Vistana Villages but there was a screw up with our reservation with Expedia and we were sent here.. BEWARE!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Dominican Republic

Excellent location

Posted Jan 27, 2015
Pros: 1. Location 2. Size of rooms 3. staff efficiency
Cons: Cleaning
Location: Disney Parks, lots of restaurants, Premium Outlet
Very spacious rooms, only need to change curtains to improve the rooms
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bay Village, OH

Clean and relaxing resort near Disney

Posted Jan 27, 2015
Pros: Cleanliness of the rooms, ease of parking, and proximity to attractions. It was so nice to have a full kitchen and a washer and dryer also.
Location: Very close Orlando Premium Outlets on Vineland Avenue and all Disney parks.
This is the second time we stayed here and again, we were impressed. We had a two bedroom condo this time and it was spacious and relaxing. It is nice that it's not too far from Disney and there is a Publix nearby.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Outstanding

Posted Jan 27, 2015
Pros: Everything
Cons: Nothing
Location: Very close to Disney parks, fantastic!!!!
Excellent customer service, cleannless, confort, amenities and Price!!!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 26, 2015
It was a great place to stay near disney! The rooms were nice and the pools were amazing.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sao paulo

hotel agradavel

Posted Jan 24, 2015
Pros: boa localização e das comodidades (maquina de lavar roupa e louça, maquina de secar....)
Cons: limpeza do quarto
Location: bem localizado
limpeza dos quartos deixa a desejar, só arrumam as camas e tiram o lixo
Comment from Hotel Management
Jan 27, 2015 by Maria, Hotel Management
Obrigado por tomar o tempo para escrever e compartilhar seus comentários sobre o seu recente férias no Sheraton Vistana Resort. Seus comentários compartilhados com o nosso parceiro Expedia também é apreciado, pois permite que a equipe de gerenciamento de partilhar as suas opiniões pessoais. No Sheraton Vistana, a nossa missão é garantir que nossos clientes e proprietários de se sentir especial. Receba o melhor atendimento, serviço superior e desfrutar de uma acomodação confortável. Lamentamos muito ao saber que sua experiência foi atenuada pela arrumação não limpar sua casa durante a sua estadia. Por favor, saibam que os serviços de limpeza dependem do tipo de reserva que você reservado. Estamos esperançosos de que possamos recuperar a sua fé em nós, e visite-nos novamente para explorar o ambiente tranquilo e de renome, o Sheraton Vistana tranquilo com a melhor equipe !! Atenciosamente, Maria Equipa de Gestão Resort.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom miami

Excellent

Posted Jan 20, 2015
Excellent hotel, excellent people, excellent room.
2 out of 5
by A verified travelerfrom Atlanta

Yuk!

Posted Jan 18, 2015
Pros: Nothing.
Cons: The temporary welcome center really could have been made more appealing had they tried but it appeared like they didn't really care to impress anyone.
Location: Shopping for me, attractions for others were near by.
Main entrance is under construction. Temporary welcome area is creepy and in an area that looks and feels unsafe - according to staff, police monitor the area - and they were VERY visible. Rooms were over crowded with cheap furniture. If I were looking for a cheap place to stay, I'd have expected something like this.
Comment from Hotel Management
Jan 23, 2015 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments on your recent vacation at the Sheraton Vistana Resort. Your comments shared with our Expedia Partner is also appreciated, as it allows the Management Team to share your personal opinions. At the Sheraton Vistana, our mission is to ensure our guests and owners feel special. Receive the best care, superior service and enjoy a comfortable accommodation. We are very sorry to learn that your experience was dampened by our improvement to the Resort! We are currently renovating our Welcome Center to accommodate you in more comfortable and spacious environment. We are also enhancing the Zimmies Restaurant and Bar to provide a better ambiance for families and friends, plus we are modifying our Menu which will offer you variety and healthier options. Additionally, a new Sheraton Fitness Center, programmed by EXOS, (with state of the art (HD Equipped ) and new TV at our Spa Recreation Center will be installed for your enjoyment on February 1, 2015 We look forward to exceeding your expectations while providing personal and memorable service throughout your stay. We are hopeful we can regain your faith in us, and visit us again to explore the peaceful and renowned ambiance, the tranquil Sheraton Vistana with the best team!! Best Wishes, Dassie Resort Management Team.