Ratings based on 1,687 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Oct 20, 2014
Great location, close from Disney parks and shopping. The 2 bedroom villa is very confortable.
Comment from Hotel Management
Oct 21, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your experience with our Expedia Partner. We are delighted that you appreciate the villa accommodation at the Sheraton Vistana Resort and we look forward to welcome you again. We invite you to come and explore and enjoy the new and improved Zimmies Restaurant featuring a healthy and mouthwatering menu, plus an exciting atmosphere with our delightful team members. For your enjoyment, we are adding a fitness center at the Spa Recreation Center! Thanks again for the gift of this feedback Respectfully yours Dassie Resort Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Whitley Bay

Rate Sheraton Vistana Resort Villas, Lake Buena Vi

Posted Oct 12, 2014
Wonderful accommodation but we had a few issues with the room booking! Beware that you get what you order may not be what they try to give you on arrival. Now if that is an issue with Expedia or the Shearton who knows.Room was great but now a little dated with bath controls needing to be fixed many times, The room also was a little dirty. Brilliant location. The complex and apartments are now being updated again with work underway. hopefully by next spring this site will be wonderful.
5 out of 5
Recommended
for Everyone
by A verified traveler from saudi arabia

Great place in Orlando for family vecation.

Posted Oct 1, 2014
I like the resort, it's clean and comfort. The internet needs to improve (bad wireless connection).
Comment from Hotel Management
Oct 6, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments, recommendations and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with our Expedia Partner, giving us the opportunity to escalate your concern about the Internet Service. Please know that additional service is available at the Link in The Market Place to help you stay connected. We are hopeful this experience does not dampen your spirits from returning to the Sheraton Vistana Resort, as we are renovating our Restaurant and the Welcome Center! Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay. Thanks again for your gift of feedback! Best Wishes, Dassie Resort Management Team.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice hotel

Posted Sep 29, 2014
Pros: Location
Cons: On check-in they lead you to their "concierge" which isn't really a "concierge" it's to get you to a meeting the next day to sell you their property.
This was a nice hotel. Very close to all the attractions. We had no interaction with the staff except for check-in as our package did not include housekeeping, but everyone on the grounds seemed nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from brown

Great!

Posted Sep 20, 2014
Excellent! 2nd visit will book again! Only downside was the timeshare presentation.
Comment from Hotel Management
Sep 23, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments with our Expedia Partner. We appreciate your sharing this personal experience with our Management Team, who will escalate your concerns. We are hopeful this experience does not hinder your participation on your next trip to the Resort, as our Marketing Team's goal is to ensure our guests and owners receive an invitation to participate in the Updates, Starwood Vacation Network of Benefits and Product Presentation, where there are no obligations! This year we are very excited to share that our Welcome Center and Zimmies Restaurant will be renovated from September to December. Additionally, a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center will be installed for fitness and well-being. If by chance you will be returning to visit us, our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal and memorable service throughout your stay. Thanks again for your gift of feedback! Best Wishes Dassie Resort Management Team.
Comment from Hotel Management
Sep 23, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments of the Sheraton Vistana Resort. We thank you for sharing your experience with Expedia Partner, giving us the opportunity to escalate your personal praises for the Resort. Our Marketing Team's goal is to extend an invitation to our guests and owners, this invitation is optional. In the future, please tell the team immediately and your name will be removed from their calling log! We are pleased that you returned for a second visit, and hopefully, we will get another opportunity to serve you again. This year we are embarking on some new enhancements to our Welcome Center and Zimmies Restaurant from September to December. At the same time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. Thanks again for your gift of feedback! Best Wishes, Dassie Resort Management Team.
5 out of 5
Recommended
for Everyone
by A verified traveler from jackson Michigan

One of the best hotels I've stayed in in Florida

Posted Sep 16, 2014
Everything about the hotel was great I had one problem everybody did I don't think Orlando has Wi-Fi you can get Wi-Fi anywhere but everything else was excellent.
Comment from Hotel Management
Sep 23, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments on your recent vacation at the Sheraton Vistana Resort. We appreciate your choosing the Sheraton Vistana Resort to spend your vacation and share your concerns with our Expedia Partner. We are very sorry to learn that the WIFI system was not cooperative. We are also hopeful that you visited our Market Place, where the Link @Sheraton helps our guests stay connected! This year we are very excited to share that our Welcome Center and Zimmies Restaurant will be renovated from September to December. Additionally, a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center will be installed for fitness and well-being. If by chance you will be returning to visit us, our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal and memorable service throughout your stay. Please tell us, our team is empowered to assist you promptly. Thanks again for your gift of feedback! We are here to serve you and we thank you for your contributions to this review. Best Wishes Dassie Resort Management Team.
4 out of 5
Recommended
for Families
by A verified traveler from London

Convenient, family friendly, home from home

Posted Sep 10, 2014
Pros: Home from Home. Good quality accomodation. Gated site. Near to attractions, restaurants, outlets etc.
Cons: Consistency of the cleaning. Better quality breakfast as not that cheap.
Location: Near to Disney, and quite central location for most activities. Near to shops, restaurants. Walmart approx 1.5 miles up road.
Stayed for 3 weeks July/Aug 2014. Having been to Orlando before, wanted home comforts of a kitchen and place to relax in. This was a "home from home." We had a ground floor 2 bedroom Villa in "the Fountains," and found it to be quiet and away from noise of main roads. This is a very large complex on 2 sites and some accomodation was by the main road and i would imagine noisy, so if able ring ahead and get rooms away from main roads. WI-FI was good and we didn't need to pay for upgrade. Any problems in unit were responded to promptly by maintenance.The accomodation is advertised as being with a DVD player, yes it has one, (BOSE-same one we have in UK) but it did not play UK DVD'S.We contacted maintenance who couldn't understand the problem. We looked on-line and found simple instructions to "decode" the box and enable any DVD to be played.We only used the pool nearest our room and this met our needs, only problem was people "hogging" numerous sunbeds/tables and then disappearing for hours on end. A few more sunshades by the pool would be desirable. On site shop very expensive, nearby Walgreens very expensive and has little in way of food.There is a Walmart about 1.5 miles further up the main road.On arrival we were offered 2 adult breakfasts evry day in Zimmys (on site) instead of daily housekeeping, but still had to pay for kids (with the tip nearly $30).The Breakfast not that good and we reverted to the daily housekeeping which we were happy with-all in all happy!
5 out of 5
Recommended
for Everyone
by A verified traveler from sao paulo, brasil

Perfect for families!

Posted Sep 10, 2014
We were 4 adults and 1 kid. Room is very comfortable, it is an apartment, you really feel home!
5 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, Oh

Best resort in Orlando!

Posted Sep 9, 2014
Everything I expected and more! Definitely staying here every time I'm in the area.
4 out of 5
Recommended
for Families
by A verified traveler from bermuda

Great resort

Posted Sep 4, 2014
Pros: Location
Cons: Pool times. Need to stay open longer
Location: Close to all parks, and every restaurant you can imagine!
Great resort. Perfect location. Stayed twice in three months.
Comment from Hotel Management
Sep 6, 2014 by Dassie, Hotel Management
Thank you for taking the time to write and share your comments and impressions of the Sheraton Vistana Resort. We thank you for sharing your experience with Expedia Partners, giving us the opportunity to escalate your praises. First, please allow me to thank you for selecting the Sheraton Vistana Resort to spend your vacation, we are happy to welcome you again! This year we are very excited to share that our Welcome Center, Zimmies Restaurant and Mini Golf will be renovated from September to December. During this time we will be adding a new Sheraton Fitness Center, programmed by EXOS at our Spa Recreation Center. Our team will share all the new and improved aesthetics during your Welcome Experience. We look forward to exceeding your expectations while providing personal service throughout your stay. Thanks again for your gift of feedback and your Loyalty. Best Wishes, Dassie Resort Management Team.