Ratings based on 1,283 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from turkey

Very close to theme parks and outlets

Posted Jul 24, 2014
All staff at hotel were very helpfull. The room was very clean and had good locatıon. Is a perfect place for famılıes wıth small chıldren. Would certaınly recomend to anyone comıng to orlando for a holıday.
Comment from Hotel Management
Jul 27, 2014 by Fadi S, Hotel Management
Dear Ozzi, Thank you for taking the time to share with us your feedback regarding your recent stay with us. We are very pleased to know that you enjoyed your stay and that our property with all its amenities was up to your expectations. We really appreciate your business and we look forward to welcome you back for another enjoyable stay. Regards, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario Canada

Great hotel. Will definitely go back.

Posted Jul 16, 2014
Hotel was very clean. Many activities for children. Restaurant was well priced.
Comment from Hotel Management
Jul 18, 2014 by Fadi S, Hotel Management
Dear Buller, Thank you for taking the time to share with us your feedback regarding your recent stay with us. We are very pleased to know that you enjoyed your stay and that our property with all its amenities was up to your expectations. We really appreciate your business and we look forward to welcome you back for another enjoyable stay. Regards, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Kentucky

great amenities

Posted Jul 13, 2014
Cons: Would've liked to have recycle bins in the room, felt bad throwing away so many bottles and cans.
Spent a week there and really enjoyed the hotel. There are plenty of activities for kids and the location was great. It is a bit sprawling so asked for a room change to put our kids closer to the pool and they complied. Needs a Tiki bar next to the main pool. Had we known the extent of the amenities we wouldn't have planned outside activities every day. My kids really enjoyed checking games out of the activities center and playing them during the rainy times.
Comment from Hotel Management
Jul 27, 2014 by Fadi S, Hotel Management
Dear Dirk, Thank you for taking the time to share with us and Expedia your feedback regarding your recent stay with us. We are very pleased to know that you and your family enjoyed your stay and that the Resort, the pools and the activities were all up to your expectations. We also thank you for your comment regarding the recycling bins, we do have recycling bins around the resort between the buildings for our guest's use, and your comment to have recycling bins inside the villas has been shared with our Housekeeping and Engineering department for review. Again we are very pleased that you and your family enjoyed your time and we look forward to welcome you back for another enjoyable stay. Regards, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Just good, nothing special

Posted Jul 8, 2014
Overall ok but had a bad experience on the last day. We were told that we could use the facilities after checkout so we can shower later in the day and that there is a hair dryer available. There was no hair dryer and staff did not know what to do to get a lousy hairdryer.
Comment from Hotel Management
Jul 13, 2014 by Fadi S, Hotel Management
Thank you for taking the time to share with us your feedback regarding your recent stay with us. Your feedback is very important to us and we consider your comments as opportunities to better serve our guests and owners in the future. Our guests can enjoy the property after their checkout time at 10am, we apologize for the inconvenience with the hairdryer, your comment was shared with our activities department to better handle situations like the one you experienced in the future. Again, thank you for your comments and we look forward to welcome you back for another enjoyable stay. Regards, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from stuart fl

Great room/ condo style

Posted Jul 4, 2014
Spacious rooms, superb beds , fully appointed kitchen. Pool and kids activities are very good. Did not like the restaurant ( bad food and very expensive ) Attraction tickets we bought for wonder works were cheaper at the actual gate. Despite this would definitely return
Comment from Hotel Management
Jul 6, 2014 by Fadi S, Hotel Management
Dear Dani, Thank you for taking the time to share with us your feedback regarding your recent stay with us. We are very pleased to know that you enjoyed your stay at the property. We apologize for any inconveniences you experienced during your stay. We look forward to your next visit and another enjoyable stay. Regards, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from michigan

Great hotel. Close to Magic Kingdom

Posted Jul 4, 2014
Pros: Great pool for kids. Love the 1 and 2 bedroom suites
Great hotel and staff. Very clean. The family had a great time at the pool.
Comment from Hotel Management
Jul 7, 2014 by Fadi S, Hotel Management
Dear Cheryl, Thank you for taking the time to share with us your feedback regarding your recent stay with us. We are very pleased to read your review and to know that our Resort with all its amenities was up to your expectations. Thank you for your business and loyalty and we look forward to your next visit and another enjoyable stay. Regards, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from GEORGIA

KIDS DISNEY TRIP!

Posted Jul 3, 2014
LET ME START BY SAYING OUR WHOLE FAMILY WAS TREATED VERY NICELY BY A LOT OF PEOPLE HERE. THE KIDS LOVED THERE OWN ROOM AWAY FROM US.... THERE OWN BATH.... BUT MOST OF ALL THE POOLS WERE THERE MAIN INTEREST. AFTER THE DAYS AT DISNEY WE HUNG OUT LATE AT THE POOL. THEY ACTUALLY ASKED IF WE COULD GO BACK AND JUST STAY THERE NEXT TIME. MY WIFE AND I LOVED THIS ALSO. ROOM WAS VERY SPACIOUS,VERYCLEAN,AND JUST WHAT WE NEEDED AND MORE! WE HAD 1 PROBLEM WITH THE SHOWER WHEN WE FIRST GOT THERE AND REPORTED IT AND IT WAS QUICKLY FIXED. THANK YOU SHERATON FOR A COMFORTABLE STAY. WE WILL BE BACK.
Comment from Hotel Management
Jul 6, 2014 by Fadi S, Hotel Management
Dear Tommy, Thank you for taking the time to share with us your feedback regarding your recent stay with us. We are very pleased to read your review and to know that our Resort with all its amenities was up to your expectations. Thank you for your business and loyalty and we look forward to your next visit and another enjoyable stay. Regards, Hotel Management
5 out of 5
Recommended
for Families
by A verified traveler from tampa bay

Spacious yet elegant.

Posted Jul 2, 2014
Nice spacious suites, great for families. Home- like feel while providing elegant hotel standards.
Comment from Hotel Management
Jul 4, 2014 by Fadi S, Hotel Management
Thank you for taking the time to share with us your feedback regarding your recent stay with us. We are very pleased to hear that you enjoyed your stay and that the property was up to your expectations. We look forward to your next visit and another enjoyable stay. Regards, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Beautiful view and quiet

Posted Jul 2, 2014
Pros: The heated pool and the gym.
Location: I was there to go to Disney World (first timer). It's smack dab in the middle of anything you want. Food, shopping and the theme parks.
I was totally satisfied with my room. It was clean, quiet and the staff was very friendly. I am a frequent vacationer and without a doubt....I will reserve a room at this resort again. Unless I see something else that catches my eye....lol. However, I would recommend this resort to family and friends.
Comment from Hotel Management
Jul 6, 2014 by Fadi S, Hotel Management
Dear Walter, Thank you for taking the time to share with us your feedback regarding your recent stay with us. We are very pleased to read your review and to know that our Resort with all its amenities was up to your expectations. Thank you for your business and loyalty and we look forward to your next visit and another enjoyable stay. Regards, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City

Nice hotel, but restless sleep

Posted Jun 30, 2014
Pros: The grounds and facilities (pool, etc.).
Cons: Get fitted bed sheets to avoid guests sleeping on the mattress.
Location: The Disney World, Sea World and Discovery Cover are nearby; as well as the convention center district with mid to upscale restaurants and shopping.
I thought the hotel facilities were great. The thing that lowers the rating for me was the comfort of the bed. They don't have fitted sheets, so I was waking up during the night finding that we were sleeping on the mattress. I called the front desk and they said fitted sheets weren't in their inventory. Therefore, it would be difficult to give an overall rating higher than a 3 when we experienced 3 nights of restless sleep.
Comment from Hotel Management
Jul 5, 2014 by Fadi S, Hotel Management
Dear Ms. Shirley, Thank you for taking the time to share with us your feedback regarding your recent stay with us. We apologize for the inconvenience you experienced regarding the uncomfortable bed, your comment was forwarded to the housekeeping department for follow up. We are glad to hear that the resort with its amenities and location was up to your expectations. We thank you for your business and we look forward to welcoming you back in the near future. Regards, Hotel Management