Ratings based on 250 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom r

Disappointed

Posted Feb 20, 2015
I just checked out of Star Island Resort and spoke to your Expedia rep. Regarding the $100 three park Universal voucher that I did not get to receive. Upon my arrival at the resort during my pre-check in I receive a packet for my stay. After viewing the contents of packet I discovered I did not receive the voucher in regards to my Expedia booking. I proceed to return to the front desk and inquire about the voucher at which time the young lady at the front desk issued me the voucher. I asked her how do I use this coupon and she stated I would just have to bring it to the park for it to be redeemed. I did go to the (UNIVERSAL)park and attempt to,redeem the coupon at which time I was informed that the coupon was to be redeemed at the concierge desk. I subsequently paid full price for tickets cause we were checking out few days later and we had already gone through the whole process to get into,the park. I just wanted to see if Expedia with extend some type of credit for this inconvenience. I'm an avid Expedia user and have always been impressed with the customer service I received. I wish there would of been a better coordination with the front desk and the concierge regarding these coupons which may avoid any future miscommunication.
2 out of 5
by A verified traveler

Not the hotel for us.

Posted Feb 20, 2015
Location: Lots of restaurants and shopping nearby
On the positive side this hotel has nice grounds, nice pool and an arcade room. However the time shares pitching was never ending. They tried to lure us to free breakfast. I declined. They wanted to give us free money to spend in the park. I declined. Discounted tickets to the park? Then the next day we were woken up by a phone call inviting us to free lunch, when we declined they said we had to come see them to renew our parking pass. We never did. The property is an old. But that was not the problem. The grubby carpet, the cheerios that was not ours on the floor, the disclaimer that the hotel was not up to Florida code for cleanliness was a little concerning. aside from glasses, plates, tea mugs, a pot or two there was little else in room. The welcome packet was a pack or two of coffee. I have kids so I am super picky with cleanliness. If you don't mind and can fend of the time share pitchers then good luck to you.
4 out of 5
Recommended
for Families
by A verified traveler

Leuk hotel.

Posted Feb 16, 2015
Leuk hotel, omgeving van het hotel was ook mooi, met vogels en eekhoorns die er rondlopen.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great all in one place facility !

Posted Feb 15, 2015
Arrived at 6pm and by 630 the "Chinese dinner" night event that was to go to 7 pm was out of food.
2 out of 5
by A verified travelerfrom Riverview, FL

Birthday Bummer :(

Posted Feb 10, 2015
Pros: They did not push the timeshare aspect. The nice lady from secondary check in desk greeted me by my name, even after a day had passed.
Cons: Check in/out process, check in/out staff, plumbing, better sound proofing and softer beds
Location: Close to many restaurants, shopping and Old Town
Expedia does not charge the resort fee in the initial charge. Why? I am not sure... At check in, the resort and incidental fees are discussed - yet the resort fee is still not charged at this time. The total of both fees are held on your credit card until you check out, then you again are reminded the resort fee needs to be paid. Why is the resort fee not charge at check in? Again, not sure... The villa had drainage issues with both the bathroom toilet and sink. The beds were very uncomfortable. They need a thick mattress pad to help cover the metal springs. We were in a room near the pond, so had to hear the water splashing around. They could have turned off the water pumps before 10 pm. The walls are very thin and not sound proof. Apparently there were a family of elephants above and beside our villa. This is sad considering I was hoping to surprise my partner with a nice weekend away, but only ended up wishing I stayed in the Holiday Inn across the street. The only upsides were they did not push the timeshare aspect. The nice lady from secondary check in desk greeted me by my name, even after a day had passed. This display of true customer service should be trained throughout the resort.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2015
Checking in there was a good line and have to visit two different desk to check in only one elevator for the whole building. Room was excellent pools sparkling. Love this resort and would recommended to anyone looking for a one stop and stay they have it all.
5 out of 5
Recommended
for Everyone
by A verified traveler

Always a fun time at Star Island!

Posted Jan 19, 2015
Pros: Pool & Star Bar - the new bar at the pool is nice as well!
Cons: Nothing
Location: Like having TGI Fridays nice and close for taps and apps! :)
Weather wasn't the best, but the staff make up for it. Bingo and karaoke in Star Bar are always our favorites. :)
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Nice hotel

Posted Jan 8, 2015
We liked the overall facility. The pool was great. Our villa was relatively small and had a somewhat damp odor, but it served our needs fine for our stay.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Berlin

Sehr schönes Hotel in der Nähe von den Disney Park

Posted Jan 5, 2015
Pros: - Lage zu den Disney Park´s - Ausstattung der Zimmer und Küche
Cons: Die Geräuschkullis auf dem Balkon (durch Klimaanlagen) war etwas störend.
Location: Lage in Kisimmee. Die Disney Park´s, Seaworld ,Discovery Cove sind mit dem Auto schnell zu erreichen. Einige Shopping Mall´s in der Nähe.
Hatten mit unser Tochter eine Unterkunft Kategorie Villa gemietet. War alles perfekt. Die Nähe zu den Disney Parks ist super. Auch Restaurant´s hat man sehr viele in der Nähe wo man super essen kann. Die Hotelanlage sieht sauber und gepflegt aus. Auch die Poolanlage ist sehr schön. Würden immer wieder das Hotel buchen. Können es gern weiter empfehlen.
4 out of 5
Recommended
for Couples
by A verified travelerfrom NJ

Quick getaway.

Posted Jan 4, 2015
Pros: Rooms were large and well aquainted.
Cons: Not enough hot water. Have more adult activities.
Location: Great location. Traffic in the area is rough, but that is to be expected, especially in high season.
Nice resort. Check in staff were not very organized. Had to wait for room. We were told they would call when ready, never did. Hot water in rooms ran out too fast. The property was nice and well maintained. They had basic activities going on which was nice. Since we are adults, we prefer resorts that do not allow children in the hot tubs, therefore this was something we didn't use. Overall it was a nice place to stay and felt it was worth the money spent.