Ratings based on 6,953 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

walking distance to the Disney Market Place

Posted Dec 18, 2014
Pros: close to the Disney Market Place
Cons: ready for remodeling
Location: Everything Disney
Nice room however it is in need of remodeling in the bathroom
3 out of 5
Recommended
for Everyone
by A verified traveler

Across from Market Place

Posted Dec 15, 2014
Cons: 24hr convenience place....
Room 459 all the furniture was ripped and balcony door was locked from the outside with a stick...
Comment from Hotel Management
Dec 18, 2014 by Cindy, Hotel Management
Dear Traveler, Thank you for sharing your comments. Please accept our sincerest apologies for not meeting your expectations. Kind Regards, Kristin
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami,fl

Good hotel

Posted Dec 15, 2014
We have stayed at this hotel in the past, and the only reason we keep coming back is due to the rooms! The comfort of the beds & pillows are awesome, and the cleanliness is great too. However, the parking is a nightmare! Get ready to HIKE to get back to your room. (unless you want to pay the hefty Valet charge) And if you are lucky like we were, there will be a cheerleader competition going on, and this hotel seems to host them. The kids are loud and not being looked after by their parents, who are too busy drinking beer and making a mess in the common areas. (no joke)
Comment from Hotel Management
Dec 18, 2014 by Cindy, Hotel Management
Dear Lou, Thank you for taking the time to write a review. Our staff worked very hard to keep the noise and complaints to a minium. We are so sorry this was your experience. We would like to personally thankl you for being our guest and choosing our hotel to stay when you travel to Orlando. Kind Regards, Kristin
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 12, 2014
The hotel is clean, walking distance to Downtown Disney. The Shuttle buses pick you up at the hotel to take you to the theme parks. The laundry facilities only take a credit card or you can purchase a debit type card for the laundry at the hotel. Their Sundat buffet is geared towards kids with Disney characters walking through the resturant.
Comment from Hotel Management
Dec 18, 2014 by Cindy, Hotel Management
Dear Richard, Thank you for taking the time to write about your stay. We are pleased your stay was so enjoyable. Thank you for being our guest. Happy Holidays, Kristin
1 out of 5
by A verified traveler

Horrible Disgusting Room

Posted Dec 12, 2014
Upgraded to firework view room in tower with balcony. Disgusting uncleanly room. Balcony small & not able to use. Dirty toilet, moldy sink, shower & tile. Loose fixtures, poorly stocked toiletries, no bath mat, not enough wash towels for the party. Valet staff not marked with identification. Could have been giving our vehicle away. NOT WORTH THE MONEY. Moved to a much better resort hotel for a lot less. Don't waste your time or money!
Comment from Hotel Management
Dec 16, 2014 by Cindy, Hotel Management
Dear Disney Veteran, We are very sorry for your experience. This is not typical of the service we provide and we have shared your comments with the appropriate department heads to ensure they are reviewed and addressed accordingly. Please accept our sincerest apologies for not meeting your expectations. Kind Regards, Kristin
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Orlando Trip

Posted Dec 11, 2014
Pros: The location was great.
Cons: Needs minor upgrades. Carpet, paint etc
Location: Downtown Disney was across the street and shuttles were plentiful.
We had a room in the corner where 4 doors met for 4 different rooms. This made for more than an average amout of traffic into the small area so there was quite a bit of noise.
Comment from Hotel Management
Dec 16, 2014 by Cindy, Hotel Management
Dear Jay, Thank you so much for taking the time to write a review about your recent stay. We truly appreciate the feedback and hope that your trip was satisfactory. Thank you for being our guest. Kind Regards, Kristin
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, Ontario

Disney vacation

Posted Dec 11, 2014
My friend and I arrived a lot earlier than the check in time but there was already a room available, which was very helpful for us. The hotel is a great location and within walkable distance from downtown Disney, which was our first stop to explore once we put our bags down. There are also shuttles to go to the different Disney parks (included in the resort fee) and they also provided shuttles to Universal Studios (20 round trip). We had to book those with concierge. Just a note, it's better to have a set time for leaving the hotel and pick up at Universal to go back. If you leave it open ended, you have to call Mears shuttle 2 hours before you want to be picked up. Since I'm from out of the country, it was much easier to have a booked pick up time. The room was nice and big and clean. The only problem we had during our stay was the wifi in the room. The first night was fine, but the rest of the nights, the wifi didn't work in our rooms. I went to the front desk, but they said I had to call their internet company and ask them. We did feel a bit ripped off, since wifi was part of the resort fee. Also, the stewardess/steward never refilled our tea and coffee properly. We started out with two tea, two coffee, then the next day two coffee and no tea, and the third day, only one coffee and no tea, and that continued for the 5 nights. Overall, staff are very friendly and nice, and I would come back again, hopefully to see some improvements
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 10, 2014
I love this hotel have stayed there 4 times. Perfect location , clean, safe, nice staff. Near all attractions. I'll be back soon.
Comment from Hotel Management
Dec 12, 2014 by Cindy, Hotel Management
Dear Traveler, Wow! What an awesome review. It's was a delight to read your comments. Thank you for being our guest. We look forward to another visit from you. Happy Holidays, Kristin
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

New Trip

Posted Dec 9, 2014
Pros: * Location * Disney Characters Breakfast * Sport Bar * Nice Pool * Beatifull Looby
Cons: Less noise on the rooms
Location: Perfect Location
Negative *Room Noise Positive * Location * Disney Characters Breakfast * Sport Bar * Nice Pool * Beatifull Looby
Comment from Hotel Management
Dec 12, 2014 by Cindy, Hotel Management
Dear Carlos, Thank you for taking the time to write a review about your recent stay. We are so sorry about the noise complaints you experienced during your visit. It is not typical of the service we provide and would like to extend our sincerest apologies. We are thrilled you enjoyed everything else about your stay and hope that you will come back to visit us again. Happy Holidays, Kristin
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice, can walk to Downtown Disney.

Posted Dec 8, 2014
Pros: Very clean, rooms smell clean & fresh.
Cons: Better signs directing you on the pathways to Downtown area.
Location: You can arrive, park your car until you are ready to check out because it's a very nice walk to Downtown Disney.
Very clean, rooms smell clean & fresh. Hotel restaurant has great food at a reasonable price. We enjoy that fact that you can arrive, park your car until you are ready to check out because it's a very nice walk to Downtown Disney. You can shop, dine, and relax. A great weekend get-away.
Comment from Hotel Management
Dec 12, 2014 by Cindy, Hotel Management
Dear Traveler, We are pleased you enjoyed a great weekend get-away with us. Thank you for ther feedback! We are delighted your experience was so positive. Kind Regards, Kristin