Ratings based on 1,463 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Atlanta

Secure parking is not a priority

Posted Oct 14, 2014
I booked the hotel for a one-night stay, as a last minute travel option, to rest during our longer route. The vehicle was filled with gear that would not be feasible to unload for the one night. I sought out a hotel that was presented as a resort with valet parking. I have found that resorts around the Orlando area have a gatehouse and/or fencing to provide added layers of security. One of the pictures provided by this hotel on Expedia shows the exterior with a fence in the forefront. I arrived to find the valet lot in the back right of the shopping mall parking lot without any fencing around it. I promptly drove to the Hilton Orlando Resort and sacrificed the $123 for the Florida Hotel room to pay a similar rate and also enjoy an outstanding hotel. Expedia called the Florida Hotel front desk today to report my dissatisfaction with the property and to request a refund. It was refused, but I appreciate Expedia contacting them to present my issue.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from NY MetroArea

Good facilities for work on the road -- great gym

Posted Oct 5, 2014
Pros: The gym, the staff and the overall appearance -- clean and kept in order
Cons: Not much to improve -- structure is updated as good as it can be --
Location: close to the airport-- less than 10 miles to universal studios -- right at the Florida Mall ---
Easy check in and check out - great hours for gym -- did not use it but it has a great looking pool -- good facilities for business work -- right next to the Florida Mall - I would go back --
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Oct 1, 2014
Hotel is attached to Florida Mall that helped. The hotel staff was very frirndly and courteous. I would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indian Harbour Beach, Fl

Great hotel attached to a great Mall!

Posted Sep 16, 2014
Pros: Everything!
Location: This hotel is attached to a great mall with great stores! Great food court as well, but also has several other restaurants.
I was there for a conference and everything was well planned and the beds were so comfortable. Really nice bathroom with the magnifying mirror on the wall that worked great with the mirror on door so you could actually see yourself from the back (I'm a hair stylist) so this is very important.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location

Posted Aug 24, 2014
The hotel was good for the mall and the rooms was good
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando

Nice hotel for people wanting to shop

Posted Aug 23, 2014
Great hotel for a 1-2 night stay to get the whole Florida mall covered in shopping!
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff and very clean room.

Posted Aug 17, 2014
Location: It is attached to one of the biggest shopping malls in Florida.
The staff were very friendly from the registry clerk, Jon, to the person cleaning a carpet who let me to the ice machine.
5 out of 5
Recommended
for Everyone
by A verified traveler from England uk

Nice hotel so easy for mall shopping

Posted Jul 22, 2014
Pros: Connected to Mall so plenty of shopping for the retail therapy
Cons: Bathrooms could do with updating
Location: Plenty to do near by
The staff all charming but the old man in breakfast room needs to lighten up found him sometimes rude and abrupt on entering for breakfast however the waiters were most pleasant and good service at all times and the younger man that was occasionally on the desk was exceptionally pleasant (dinning room) also reception desk and Cricket Bar staff were wonderful including all bell boys
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2014
Great location. Love the access to the mall without having to leave the hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2014
This hotel is very conveniently located for shopping, major attractions. Hotel is comfortable, staff friendly and helpful. Hotel is easy to access from airport using public transport, shuttles, taxi. Have stayed there on several occasions and never been disappointed. Will definitely return.