Ratings based on 3,337 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Posted Jul 27, 2015
Cons: Shuttles to the Themed Parks were usually full with passengers having to stand on some journeys.
Location: Universal Park and Wet and Wild water park
Traveled most days to Disney Land or Universal theme parks.Spent little time at the hotel itself but did take the time to explore the local area. Which was full of restaurants and interesting sights .Also took some time visiting some local shopping malls using public transport which was assessable from outside the hotel and you could buy a daily pass in the hotel.
for Everyoneby A verified traveler from texas
It was so nicePosted Jul 26, 2015
My first time in that hotel the staff was very nice room was more than o needed but i loved it .It was very clean
for Everyoneby A verified traveler
Posted Jul 26, 2015
for Familiesby A verified traveler from Chesterfield, MI
Great Room....missing a few basic amenititesPosted Jul 25, 2015
Pros: Liked the pools area, outside grill/bar, the pool table outside. The staff was very friendly. Room very nice.
Cons: A couple basic amenities are missing, ice machine, vending machines for drinks or snacks. Continental breakfast not available. Full bfast pricey.
Location: Very centrally located to the major parks, Universal was only 2 miles away, Wet and Wild walking distance.
Stayed at this hotel while visiting Universal trip with my family, (husband and sons 17 and 24). Staff super friendly, rooms excellent, beds super comfortable. We did not rent a car, so we were relied on the shuttle service provided by the hotel to and from the park, worked well. Surprised there was no ice machine, or vending machines available in the hotel. Thought there was a laundry room available, found out that laundry is only available in higher end rooms. Outside snack bar only eatery in the immediate area. Nothing in walking distance in the area.
for Everyoneby A verified traveler from NYC
Family friendly convenient and close to allPosted Jul 24, 2015
Lovely place..would stay again... If you have small children, the pool side view isn't a great idea since we cant stop thw for the pool side public affections of others... Fully loaded apartment like atmosphere with pots, pans and utensils. Would do it again. The mosquitos by the pool where the worst part of our stay...just be prepared.
for Everyoneby A verified traveler from Mexico
ExtraordinariaPosted Jul 24, 2015
El hotel muy bonito y cómodo. La atención fue amable. Regresáremos a ese hotel.
for Everyoneby A verified traveler from Bergen, Norway
Ok choicePosted Jul 23, 2015
Nice pool-area. Good location. Friendly staff. Be aware that an extra resort-fee will be added.
for Everyoneby A verified traveler from saint denis reunion
OrlandoPosted Jul 22, 2015
Un peu cher par rapport à la classe de l hotel trop loin du centre mais proche des parcs. Personnel très très sympa
for Everyoneby A verified traveler from St. Louis, MO
Very nice hotel. Great location.Posted Jul 21, 2015
Pros: Cleanliness of hotel and close to theme parks. Hotel provided free shuttle service to the parks.
Location: Very close to theme parks.
Very friendly and helpful staff. Hotel was very nice. Room very clean.
for Everyoneby A verified traveler from calgary
Nice hotel close to UniversalPosted Jul 21, 2015
This hotel is pretty good! The location is great and the staff are extremely helpful and very nice. Anytime we needed anything, we had no problems. The rooms are nice and a good size but they only do light housekeeping or else they charge an extra fee. If you want to drink coffee in your room, bring your own Kurig pods. They charge you for coffee after the first day but they do have the pot in there so if you brought your own, you would be fine. The shuttle service to Universal is great - quick and easy to use! The food at the hotel is good and reasonably priced. The pool area is very nice and relaxing. The pool bar staff are a lot of fun! Everything was good here except for the housekeeping piece - it's just very different than any other hotel I have stayed at. The staff were wonderful though and we would come back here. Also - we got the hotel for 60% off on Expedia which was a good price. I don't think we would come back for the full posted price.