Ratings based on 336 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

very nice

Posted Dec 12, 2014
Cons: generally good service.....had very poor service at pool restaurant on one occasion but received a complementary round of drinks to make up for it
nice hotel....in my opinion it has the feel of a "conference factory," but that seems to be the norm for orlando hotels. great gym...one of the best i've seen at a hotel. many additional charges to the stay....charges for wifi, around $20 daily parking for guests, charges for shuttle to disney...no shuttle from airport
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York City

Second Stay -- Just as Nice!

Posted Nov 30, 2014
Pros: The service, the staff, the spa, the restaurants.
Cons: It's time for some routine maintenance and linens upgrade.
Location: close to Orlando, and all the assorted attractions.
while this is isn't the nicest Ritz hotel in the chain, the staff make it one of the best. The facility is showing a little wear and tear, for example there was a fairly large rip in one of the curtains in my room, and the toilet ran unless you jiggled the handle, which is why I gave it a 4 out of 5 for facilities. The staff however is top-notch, and called me by name everywhere I went. The spa at this hotel is also one of the best, with an amazing pool and restaurant. The spa is adults only so it's very relaxing without kids running around. The new restaurants are also wonderful, fully remodeled with a new menu. All in all, this is an excellent 5-star hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler

Just one night - wish it was a lot more

Posted Nov 18, 2014
Pros: everything.....................................................
Cons: nothing.......................................................
Location: Right in the middle of everything
Outstanding resort, service second to none, room was outstanding
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted Nov 11, 2014
Pros: everything
Cons: nothing
I could not fault anything. Service second to none. Beautifully refurbished. If you are having to face Disney this makes it still feel like a vacation
5 out of 5
Recommended
for Everyone
by A verified travelerfrom oaxaca mexico

Extraordinaria atención del personal de todo tipo.

Posted Nov 11, 2014
Gente cálida desde el valet parking hasta las camaristas. Servicio digno de la marca. Extraordinario hotel y restaurantes especialmente si viajas con niños .
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful elegant, surprisingly good for kids too

Posted Nov 10, 2014
As soon as we walked through the door we were greeted wonderfully. Our kids were given coloring in and bands which entitled then to free ice cream. The rooms are very comfortable and clean. Nice and modern. The ritz kids was just superb, our kids actually preferred their kids club to disney world. This is complimentary for first 2 hours and they will order food for children also. We used this while we went for dinner in the highball reataurant, I tried a cocktail which was delicious but surprisingly small for $15, I asked for it with less ice and my drink was not full, thurs time I asked for no ice and received a shot size portion. I did feel like the lady should have just poured me what I wanted, especially as 3 drinks down and $45 later I still didn't get what I clearly wanted. Besides that all was grand. The food and service throughout our stay was fabulous. The pool area was beautiful. Everything was very expensive which I surposed is to be expected. Great staff, kids club and facilities.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington D.C.

Very nice

Posted Nov 4, 2014
I had a very pleasant stay. The food in the JW Marriott which connects to the Ritz was just okay; however, the food at the H&H restaurant in the Ritz was great. Patricia at concierge was such a sweetheart.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2014
There couple theme park in Orlando. But i don't like to go out. These hotel is beautiful and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel.... Excellent price!

Posted Oct 27, 2014
Excellent hotel, excellent price, excellent location
4 out of 5
Recommended
for Everyone
by A verified travelerfrom miami beach

Great hotel and great matress and linens!

Posted Oct 26, 2014
Bottled water and Chanpagne upon check in. The room was comfortable. Small and even though I'm a frequent Ritz Carlton guest, there was no upgrades. The mattress was great. Got an awesome sleep. The buffet at the Waldorf for Sunday brunch is much better with a lot of options. This was just ok for brunch. The gym was good here. But overall a great hotel.