Property amenity

Reviews of The Ritz-Carlton Orlando, Grande Lakes

5 out of 5
The Ritz-Carlton Orlando, Grande Lakes
4012 Central Florida Parkway, Orlando, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 757 out of 1000 reviews" "
Rating 8 - Good. 142 out of 1000 reviews" "
Rating 6 - Okay. 58 out of 1000 reviews" "
Rating 4 - Poor. 23 out of 1000 reviews" "
Rating 2 - Terrible. 20 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Kyung

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Director of Room Operations on Jan 9, 2024
Dear Kyung, We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience.Javier Tamajon,Director of Room Operations

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, well-run
Stayed 1 night in Jan 2024
Response from Director of Room Operations on Jan 9, 2024
Dear Maxim, We appreciate the gracious review, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are one of the true luxury resorts to call Orlando home, and it is always lovely having to exceed our guests' expectations. It was our pleasure accommodating you, and we look forward to your next visit.Javier Tamajon,Director of Room Operations

10/10 Excellent

Nagaraju

Stayed 6 nights in Dec 2023
Response from Assistant Rooms Executive on Dec 30, 2023
Dear Nagaraju, Thank you for staying with us and for your gracious rating. On behalf of all of us at The Ritz-Carlton Orlando, Grande Lakes we would like to invite you for another outstanding visit.Javier TamajonAssistant Rooms Executive

8/10 Good

Maxim

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel but the staff are not prepared to handle the volume of guests around the holidays. Lines for everything and slow response times.
Stayed 3 nights in Dec 2023
Response from Assistant Rooms Executive on Dec 29, 2023
Dear Maxim, Thank you for staying with us and for your review. We apologize for the frustration you experienced due to our peak times. Our focus is on creating meaningful experiences through superior guest service, and we are disappointed this was not your encounter. We appreciate your patience and hope you will stay with us again so we may provide you with the seamless, authentic hospitality for which we are known.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carmen at the concierge's desk was particularly helpful to me for many of my questions and excursion needs.
Stayed 3 nights in Dec 2023
Response from Assistant Rooms Executive on Dec 24, 2023
Dear Paul, Thank you for the warm compliments regarding your stay at The Ritz-Carlton Orlando, Grande Lakes. It is a pleasure knowing how much you enjoyed our devoted Ladies and Gentlemen, especially Carmen. We appreciate you taking the time to share your experience, and we look forward to seeing you again.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Livia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Assistant Rooms Executive on Dec 19, 2023
Dear Livia, We are delighted you had an outstanding stay at The Ritz-Carlton Orlando, Grande Lakes, and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Maureen

Traveled with family and small children
Liked: Amenities
A beautiful resort and surrounding area, staff were sooo nice and stay here was lovely!!
Stayed 4 nights in Dec 2023
Response from Assistant Rooms Executive on Dec 18, 2023
Dear Maureen, On behalf of our Ladies and Gentlemen of The Ritz-Carlton Orlando, Grande Lakes, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. Our luxury hotel combines exceptional amenities and outstanding service to create the perfect place to relax. It was a pleasure hosting you and we look forward to having you visit again.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Nancy

Stayed 4 nights in Dec 2023
Response from Assistant Rooms Executive on Dec 18, 2023
Dear Nancy, Thank you for your terrific rating of The Ritz-Carlton Orlando, Grande Lakes. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Jessica, Chicago

Stayed 3 nights in Nov 2023
Response from Assistant Rooms Executive on Dec 14, 2023
Dear Jessica, On behalf of our Ladies and Gentlemen at The Ritz Carlton Orlando Grande Lakes, thank you for your kind rating. The genuine care and comfort of our guests is our highest mission, and we are delighted this was your experience. We look forward to accommodating you again on your next visit to our vibrant city.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property and the staff. My family was catered to in every way. From the valet, greeting, hospitality, room, room service and entertainment. Great facility. The only issue I had was I booked through expedia and my trip was paid for in full. I also got charged by the hotel for the same fee. I explained and produced the receipts to the staff only to get told that I would have to take the issue up with expedia. There was no empathy or understanding of the issue, just cold and straightforward. What a damper to an otherwise nice experience.
Stayed 2 nights in Nov 2023
Response from Assistant Rooms Executive on Nov 23, 2023
Dear Nina, Thank you for being our guest and for sharing your review. We are one of the true luxury resorts to call Orlando home, and it is always lovely having our devotion to service recognized. However, we are very sorry for the billing-related issue you faced and for our Ladies and Gentlemen not being considerate of the same. Unfortunately, financial inquiries on reservations made through a third party, must be made through them, and we suggest you reach out to them. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future.Javier TamajonAssistant Rooms Executive

8/10 Good

richard, Winter Park

Stayed 1 night in Nov 2023
Response from Assistant Rooms Executive on Dec 9, 2023
Dear Richard, We are glad you enjoyed your time at The Ritz-Carlton Orlando, Grande Lakes. Thank you for your nice rating, and we look forward to your next visit.Javier TamajonAssistant Rooms Executive

6/10 Okay

Jerry

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Service level around the pool was deplorable. Everyone was complaining . They include a 18% service charge… so there’s absolutely no incentive for these people to do a good job. Not what you would expect from a Ritz Carlton. Hotel had less than 50% occupancy and they put me in a third floor room looking straight into some palm trees. Absolutely no view. I know service in our country has nosedived, but you just don’t expect this from a Ritz Carlton. Very little attention to detail.
Stayed 3 nights in Nov 2023
Response from Assistant Rooms Executive on Nov 17, 2023
Dear Jerry, Thank you for your feedback and for providing your review in regard to your experience. I want to personally extend our apologies for your overall experience at our resort. We value you as our guest and want to assure you that the information you provided will be shared with our Ladies and Gentlemen to focus on providing an enhanced and elevated experience to all our guests. We certainly appreciate your patience and hope you allow us another opportunity to make an engaging memorable experience.Javier Tamajon,Assistant Rooms Executive

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2023
Response from Assistant Rooms Executive on Dec 1, 2023
Dear Andreyah, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Assistant Rooms Executive on Oct 30, 2023
Dear Valued Guest, Thank you for your perfect rating of The Ritz-Carlton Orlando, Grande Lakes. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Assistant Rooms Executive on Oct 19, 2023
Dear Ed, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are dedicated to providing a comfortable atmosphere for our guests; therefore, we love that you had a pleasant time here. We look forward to another opportunity to make your next visit great.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Claudia, Apopka

Liked: Cleanliness, staff & service, property conditions & facilities
All
Stayed 1 night in Sep 2023
Response from Assistant Rooms Executive on Oct 3, 2023
Dear Claudia, Thank you for the wonderful rating. It is always gratifying to receive recognition for exceeding expectations, and we are glad you enjoyed your stay. It was our pleasure accommodating you at The Ritz-Carlton Orlando, Grande Lakes, and we hope to see you again soon. Javier Tamajon,Assistant Rooms Executive

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful and vary outgoing
Stayed 3 nights in Sep 2023
Response from Assistant Rooms Executive on Oct 2, 2023
Dear Josh, We appreciate the gracious review, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are one of the true luxury resorts to call Orlando home, and it is always lovely having our devotion to service recognized. It was our pleasure accommodating you, and we look forward to your next visit.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Rhea

Awesome staff
Stayed 1 night in Sep 2023
Response from Assistant Rooms Executive on Sep 27, 2023
Dear Rhea, Thank you for being our guest at The Ritz-Carlton Orlando, Grande Lakes. We appreciate your generous comments, and we are pleased we could be a part of your memorable visit. Evaluations like these inspire our Ladies and Gentlemen to continue delivering exceptional service. We hope you will choose us every time your travels bring you to Orlando.Javier TamajonAssistant Rooms Executive

6/10 Okay

Gerard, DELRAY BEACH

Liked: Cleanliness, amenities, property conditions & facilities
minimal poolside service, for food and drink, 1 guy for each for whole pool, 1 hour to get drink
Stayed 1 night in Sep 2023
Response from Assistant Rooms Executive on Sep 27, 2023
Dear Gerard, Thank you for choosing us and taking the time to leave a review. Our Ladies and Gentlemen are devoted to giving authentic and warm service, and we regret this was not your experience. We will address this with the appropriate individuals, and we are grateful for your patience. We look forward to another opportunity to provide you with the elevated stay you deserve.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Fernanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Assistant Rooms Executive on Sep 27, 2023
Dear Fernanda, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

olashile

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay I recommend.
Stayed 20 nights in Sep 2023
Response from Assistant Rooms Executive on Sep 27, 2023
Dear Olashile, We appreciate the excellent rating, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. It is always lovely having our devotion to service recognized as we are committed to providing our guests the finest personal service and amenities with a warm, relaxed, yet refined ambiance. It was our pleasure accommodating you, and we look forward to your next visit.Javier TamajonAssistant Rooms Executive

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Wonderful stay, amenity use can be challenging
Overall wonderful stay, but finding pool seating when the hotel is full is a challenge, and the staff were not initially helpful. It took asking 3 people before we found someone working in the pool area that was willing to help us try to find open chairs. Additionally, be aware that the amenities are shared with the adjoining Marriott property, so the Ritz amenities can be unusable when both properties are busy.
Stayed 2 nights in Sep 2023
Response from Assistant Rooms Executive on Sep 26, 2023
Dear Guest, Thank you for your review of our hotel. We are pleased you enjoyed your overall stay. We also appreciate feedback that helps us improve our guest services. We apologize for the inconvenience you experienced, and we are grateful for your patience. We will address this with our Ladies and Gentlemen, and we hope you will consider a return visit so we can show you our passion for delivering meaningful and inspiring experiences.Javier Tamajon,Assistant Rooms Executive

10/10 Excellent

REGINALDO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2023
Response from Assistant Rooms Executive on Sep 25, 2023
Dear Reginaldo, On behalf of the Ladies and Gentlemen of The Ritz-Carlton Orlando, Grande Lakes, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. We are committed to combining exceptional service and amenities to create a memorable, rejuvenating experience. We look forward to having you visit again.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Steve

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Assistant Rooms Executive on Sep 11, 2023
Dear Steve, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Lei

Stayed 4 nights in Aug 2023
Response from Assistant Rooms Executive on Sep 29, 2023
Dear Lei, We appreciate the gracious review, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. It was a pleasure hosting you, and we look forward to your next visit.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Dan, Metairie

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay! Highly recommend
Stayed 2 nights in Sep 2023
Response from Assistant Rooms Executive on Sep 7, 2023
Dear Dan, On behalf of our Ladies and Gentlemen of The Ritz Carlton Orlando Grande Lakes, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. Our luxury hotel combines exceptional amenities and outstanding service to create the perfect place to relax in exciting Orlando. We look forward to having you visit again.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Marc

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful
Stayed 5 nights in Aug 2023
Response from Assistant Rooms Executive on Sep 3, 2023
Dear Marc, We are delighted you had an outstanding stay at The Ritz Carlton Orlando Grande Lakes and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

James

Stayed 3 nights in Aug 2023
Response from Assistant Rooms Executive on Sep 22, 2023
Dear James, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Ritz-Carlton Orlando, Grande Lakes; we look forward to seeing you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Mihail

Stayed 3 nights in Aug 2023
Response from Assistant Rooms Executive on Sep 9, 2023
Dear Mihail, All of us at The Ritz-Carlton Orlando, Grande Lakes appreciate your excellent rating. We are glad you had an enjoyable stay and would love to see you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Assistant Rooms Executive on Aug 20, 2023
Dear Maria, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at The Ritz-Carlton Orlando, Grande Lakes, and we look forward to welcoming you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Rishi

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic excellent staff and service
Stayed 2 nights in Aug 2023
Response from Assistant Rooms Executive on Aug 15, 2023
Dear Rishi, Thank you for being our guest and sharing your experience. It is a pleasure to know that you thoroughly enjoyed your stay at The Ritz-Carlton Orlando, Grande Lakes. We strive to provide each guest with an exceptional, personalized experience through our inspired service, and we appreciate you acknowledging our devotion. Thank you once more for your kind remarks, and we look forward to having the pleasure of welcoming you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

NGOZI, TROY

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Assistant Rooms Executive on Aug 13, 2023
Dear Valued Guest, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes, and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Sylvia

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Assistant Rooms Executive on Aug 10, 2023
Dear Sylvia, We would like to express our sincere gratitude for your recent stay at The Ritz-Carlton Orlando Grande Lakes. It is with great pleasure that we receive your feedback regarding your pleasant experience and the fact that we exceeded your expectations. We are committed to providing exceptional service and ensuring that each guest enjoys a memorable stay. We sincerely appreciate your patronage and look forward to the pleasure of welcoming you back in the near future.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Todd

Traveled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2023
Response from Assistant Rooms Executive on Aug 10, 2023
Dear Todd, We express our gratitude for selecting The Ritz-Carlton Orlando Grande Lakes as your place of stay. We are delighted to learn that we have surpassed your expectations and that you had a remarkable experience. Our team takes pride in ensuring that our guests receive the highest level of service, and it was an honor to have you as our guest. We hope to have the privilege of welcoming you back in the near future.Javier TamajonAssistant Rooms Executive

6/10 Okay

ALLEN, PLAINFIELD

Everything to Meals to drinks was expensive to the point that you wanted to call somebody because it was price gouging
Stayed 3 nights in Aug 2023
Response from Assistant Rooms Executive on Aug 8, 2023
Dear Allen, Thank you for taking the time to review your stay. We appreciate hearing from our guests, and we welcome your feedback as we continually strive to enhance our guest experience. We wish you all the best with your future travels, and we hope you will reconsider and stay with us again.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Sunny

Business traveler
Liked: Cleanliness, property conditions & facilities
Rooms were great & customer service was amazing. Stayed at Waldorf a few months ago & their toilets bubbles & put water all over the floor..
Stayed 2 nights in Jul 2023
Response from Assistant Rooms Executive on Aug 3, 2023
Dear Sunny, It was our pleasure welcoming you to The Ritz-Carlton Orlando, Grande Lakes. We are pleased we could provide you with an exceptional experience and that you enjoyed our luxurious accommodations. On behalf of all of us, we thank you for taking the time to review our hotel, and we look forward to seeing you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

AKOP, Northridge

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 1 night in Jul 2023
Response from Assistant Rooms Executive on Aug 1, 2023
Dear Akop, Thank you for sharing your stay at The Ritz-Carlton Orlando, Grande Lakes was perfect. We appreciate you mentioning you loved our elegant property. We enjoyed being part of your memorable visit and look forward to accommodating you again.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Dikran

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Assistant Rooms Executive on Aug 1, 2023
Dear Dikran, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The Ritz-Carlton Orlando, Grande Lakes; we look forward to seeing you again soon. Javier TamajonAssistant Rooms Executive

10/10 Excellent

Monica

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is amazing
Stayed 5 nights in Jul 2023
Response from Assistant Rooms Executive on Jul 30, 2023
Dear Monica, Thank you for choosing The Ritz-Carlton Orlando, Grande Lakes and for taking the time to post a review. We are pleased we exceeded your expectations. It is our goal to create memorable experiences with enhanced hospitality and thoughtful amenities. It was our pleasure accommodating you, and we hope to be your home away from home whenever your travels bring you to our inviting area. We look forward to your next visit.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Alondra

Traveled with family
Liked: Cleanliness, room comfort
Everyone was so so nice! Would stay here again!!!
Stayed 1 night in Jul 2023
Response from Assistant Rooms Executive on Jul 29, 2023
Dear Alondra, Thank you for being our guest at The Ritz-Carlton Orlando, Grande Lakes. We appreciate your generous comments, and we are pleased we could be a part of your memorable visit. Evaluations like these inspire our Ladies and Gentlemen to continue delivering exceptional service. We hope you will choose us every time your travels bring you to Orlando.Javier TamajonAssistant Rooms Executive

4/10 Poor

Daniel

Stayed 2 nights in Jul 2023
Response from Assistant Rooms Executive on Aug 27, 2023
Dear Daniel, Thank you for taking the time to evaluate our hotel. We are genuinely sorry your stay was not the exceptional experience you deserve. We always want our guests to leave feeling enriched and restored. If given the opportunity, we would have taken measures to address any concerns you had while you were with us. We hope you will consider giving us another occasion to provide you with the hospitality and accommodations you deserve every time you choose our hotel.Javier Tamajon,Assistant Rooms Executive

10/10 Excellent

Todd, Bellevue

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional service-such a beautiful property. Everyone helpful and offer to assist with anything….so refreshing!
Stayed 2 nights in Jul 2023
Response from Assistant Rooms Executive on Jul 22, 2023
Dear Todd, Thank you for the generous review of The Ritz-Carlton Orlando, Grande Lakes. We are pleased you enjoyed our modern and elegant hotel. Our Ladies and Gentlemen devote themselves to delivering a superior experience for each of our guests, and it will be an honor to pass along your compliments. We look forward to welcoming you again on your next visit to the area.Javier Tamajon,Assistant Rooms Executive

4/10 Poor

David

Traveled with family
Disliked: Cleanliness
Pretty poor all round.
Dirty room, pretty tired hotel for the Ritz Carlton brand. Felt like a 3.5 star Marriott properly, not their flagship hotel. The resort images don’t represent what you actually get…..
Stayed 4 nights in Jul 2023
Response from Assistant Rooms Executive on Jul 11, 2023
Dear David, We want to thank you for your business and for taking the time to post your review. We sincerely apologize for the issues you experienced with your room. We are committed to providing impeccable accommodations with seamless service, and we regret that we did not meet these expectations during your stay. We will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. Thank you for your patience, and we hope you will reconsider and choose us again so we can make your next stay exceptional.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Jorge

Liked: Cleanliness, room comfort
It was a great stay. Phenomenal service, food was amazing and restaurant options were great.
Stayed 1 night in Jul 2023
Response from Assistant Rooms Executive on Jul 11, 2023
Dear Jorge, We are delighted you enjoyed the ambiance of our restaurant, as well as the exceptional service. We also appreciate the compliment regarding our delicious cuisine. Our restaurants are farm-to-table dining, using our onsite garden, apiaries, and chicken coops to source all of our menus. Thank you for your review and we look forward to seeing you again soon.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Clarissa

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
As expected. Simply blissful
Stayed 1 night in Jul 2023
Response from Assistant Rooms Executive on Jul 10, 2023
Dear Clarissa, We appreciate the gracious review, and we thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are one of the true luxury resorts to call Orlando home, and it is always lovely having our devotion to service recognized. It was our pleasure accommodating you, and we look forward to your next visit.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Mauro

Stayed 4 nights in Jul 2023
Response from Assistant Rooms Executive on Oct 10, 2023
Dear Mauro, Thank you for the perfect rating. We are glad you had a wonderful time at The Ritz-Carlton Orlando, Grande Lakes. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Javier Tamajon,Assistant Rooms Executive

10/10 Excellent

Anisleidy

Traveled with family and small children
Amazing property
Stayed 1 night in Jul 2023
Response from Assistant Rooms Executive on Jul 8, 2023
Dear Anisleidy, We appreciate your compliments, and thank you for choosing The Ritz-Carlton Orlando, Grande Lakes. We are one of the true luxury resorts to call Orlando home, and it is always lovely knowing our guests enjoy what we have to offer. It was our pleasure accommodating you, and we look forward to your next visit.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Susan, Tallahassee

Liked: Cleanliness, amenities, property conditions & facilities
A beautiful hotel with lots of amenities and attentive and accommodating staff. Very family friendly. We loved the fireworks on the 4th of July!
Stayed 2 nights in Jul 2023
Response from Assistant Rooms Executive on Jul 8, 2023
Dear Susan, We are pleased that we could be a part of your memorable visit to our beautiful area. Your comments were a pleasure to read; it is always lovely having our devotion to service recognized. We are also glad you enjoyed the fireworks and our family-friendly atmosphere. On behalf of our Ladies and Gentlemen, we thank you for taking the time to leave a review, and we look forward to seeing you all again soon at The Ritz-Carlton Orlando, Grande Lakes.Javier TamajonAssistant Rooms Executive

10/10 Excellent

Reza

Liked: Cleanliness, amenities, property conditions & facilities
High end service. Liked that very much. Will back again.
Stayed 3 nights in Jun 2023
Response from Assistant Rooms Executive on Jul 2, 2023
Dear Reza, It is a pleasure to know you thoroughly enjoyed your stay at The Ritz-Carlton Orlando, Grande Lakes. We strive to provide each guest with an exceptional, personalized experience through our inspired service, and we appreciate you acknowledging our devotion. We will share your warm compliments with our Ladies and Gentlemen, and we look forward to your next visit. Javier Tamajon,Assistant Rooms Executive

10/10 Excellent

Wilson

Liked: Cleanliness, amenities, property conditions & facilities
Great property, good customer service. Clean and organized
Stayed 1 night in Jun 2023
Response from Assistant Rooms Executive on Jun 30, 2023
Dear Wilson, We are glad you enjoyed your stay at The Ritz-Carlton Orlando, Grande Lakes. It is a pleasure to know you loved our well-maintained property and the superior service provided by our Ladies and Gentlemen. Thank you for being our guest, and we hope to accommodate you again soon. Javier Tamajon,Assistant Rooms Executive