Ratings based on 303 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Just one night - wish it was a lot more

Posted Nov 18, 2014
Pros: everything.....................................................
Cons: nothing.......................................................
Location: Right in the middle of everything
Outstanding resort, service second to none, room was outstanding
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing

Posted Nov 11, 2014
Pros: everything
Cons: nothing
I could not fault anything. Service second to none. Beautifully refurbished. If you are having to face Disney this makes it still feel like a vacation
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful elegant, surprisingly good for kids too

Posted Nov 10, 2014
As soon as we walked through the door we were greeted wonderfully. Our kids were given coloring in and bands which entitled then to free ice cream. The rooms are very comfortable and clean. Nice and modern. The ritz kids was just superb, our kids actually preferred their kids club to disney world. This is complimentary for first 2 hours and they will order food for children also. We used this while we went for dinner in the highball reataurant, I tried a cocktail which was delicious but surprisingly small for $15, I asked for it with less ice and my drink was not full, thurs time I asked for no ice and received a shot size portion. I did feel like the lady should have just poured me what I wanted, especially as 3 drinks down and $45 later I still didn't get what I clearly wanted. Besides that all was grand. The food and service throughout our stay was fabulous. The pool area was beautiful. Everything was very expensive which I surposed is to be expected. Great staff, kids club and facilities.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington D.C.

Very nice

Posted Nov 4, 2014
I had a very pleasant stay. The food in the JW Marriott which connects to the Ritz was just okay; however, the food at the H&H restaurant in the Ritz was great. Patricia at concierge was such a sweetheart.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 3, 2014
There couple theme park in Orlando. But i don't like to go out. These hotel is beautiful and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel.... Excellent price!

Posted Oct 27, 2014
Excellent hotel, excellent price, excellent location
4 out of 5
Recommended
for Everyone
by A verified travelerfrom miami beach

Great hotel and great matress and linens!

Posted Oct 26, 2014
Bottled water and Chanpagne upon check in. The room was comfortable. Small and even though I'm a frequent Ritz Carlton guest, there was no upgrades. The mattress was great. Got an awesome sleep. The buffet at the Waldorf for Sunday brunch is much better with a lot of options. This was just ok for brunch. The gym was good here. But overall a great hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel across the board

Posted Oct 19, 2014
Huge room and bathroom, beautiful hotel all around with great amenities, and great service!
1 out of 5
by A verified travelerfrom S

Loud, kids running all over

Posted Oct 13, 2014
The worst Ritz I ever stayed at , dinner not until after 9, check out by 11, the worst!!
Comment from Hotel Management
Oct 15, 2014 by Jon McGavin, Hotel Management
Thank you for your comments. I would love to learn more about your stay so I can improve. I am very sorry for your experience and hope to learn more by speaking.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

I would love to come back

Posted Sep 29, 2014
Pros: The attitude of the hotel employees were extraordinarily pleasant. Also, the pool was beautiful, clean, and full of lovely atmosphere.
Cons: Very minor, but I think if there were more towel hanging racks, it would be more convenient. However, it was still a nice bathroom.
Location: As it is in Orlando, theme parks, golf, etc.
I cannot express how great the service is here at the Ritz Orlando. I had left the hotel early in the morning (more like dawn) to catch my flight back to NJ. My husband left his backpack by accident in the room, and we had to turn back to the hotel to get it. We called the hotel to look for his backpack (as this was an emergency), and despite such abrupt request, the hotel front desk had looked for it and called less than in five minutes. I was totally impressed with such great responsiveness, and at once the friendlness Ritz hotel has shown us. I've been to many Ritz Carltons elsewhere, and really enjoyed most of them. Of them, Orlando Grandlake provides one of the most professional and friendliest atmosphere. Also, the golf course and benefits that can be shard with Marriot is quite appealling for adults, and of course the kids.