Ratings based on 492 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from m

Unbelievable

Posted Sep 30, 2014
Would definitely visit again. I have no complaints.
Comment from Hotel Management
Oct 7, 2014 by JYost, Hotel Management
We're glad to hear you had a great visit and we look forward to you returning to our beautiful resort!
5 out of 5
Recommended
for Everyone
by A verified traveler from Pittsburgh

I loved this place

Posted Sep 25, 2014
Scoring on these scales don't always reflect the degree of satisfaction. People who are happy with stay will likely mark "Very satisfied". My scores will be among those. Therefore I need to add a couple of comments that can not be reflected in the scoring scale. The facility is beautiful. It is amazing to have this environment so close to the city and very close to the convention center. So much different than the highrise meeting hotels. Room with the bedding and bathroom is one of the most comfortable ones that I had experienced staying. Pool, complimentary bikes with a very large an beautiful area to explore, the canoe, and water bicycle were all amazing experience. I can not commend enough about the friendliness and respect the entire staff shows to the guests. I have never seen anywhere, in any facility, any institution this feature to this extent. The management has apparently created this culture. This has uniformly affected every employee, obviously. And moreover, this smile, this respectful approach to the guests does not five the impression of having been enforced, and reluctantly adhered. It seems that all these people that work here are happy to work there and to serve the guests. Or they are outstanding actors.
Comment from Hotel Management
Oct 7, 2014 by JYost, Hotel Management
Thank you so much for sharing your experience with the Expedia community and we're glad to hear you had such a great time with us. We hope you'll return again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Hartford, CT

Always Perfect!

Posted Sep 12, 2014
The staff, accommodations and food at the Villas of Grand Cypress are perfection. We know we will always have a wonderful experience and have never been disappointed!
Comment from Hotel Management
Oct 7, 2014 by JYost, Hotel Management
Thank you for sharing your comments with the Expedia community! We're so glad we can be counted on to keep providing you with a wonderful stay and hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Relaxing, peaceful. Home away from home.

Posted Sep 5, 2014
Pros: The private deck. The swimming pool at the Hyatt.
Cons: Maybe the room service menu. It was quite bland.
Location: Close to universal studios where we went. Disneyworld. Good restaurants.
So I am the skeptic type when it comes to online bookings because I have seen it all, having traveled quite a bit. The reviews I read on this property were quite amazing, so I went ahead and booked a getaway for my family. From the moment we got there to the moment we left, it was beautiful. The staff was so warm and welcoming. It was my wife's and I ten year wedding anniversary, and when we got there, a concierge had arranged champagne, and chocolate covered strawberries in our room! We had a private deck, where I fished every evening after our daily excursions, and also indulged in the free drinks at the front reception area. I never caught any fish( I blame the booze) but the ambience was just relaxing and serene, which was what we were looking for. My wife recently gave birth to our newborn son, and a getaway was deserving for us as a family. I am absolutely coming back with my family, and will probably make this my spot when I stay in Orlando.
Comment from Hotel Management
Oct 7, 2014 by JYost, Hotel Management
Thank you for spending your 10th anniversary with us! We're glad we provided such a wonderful getaway for you and your wife. We certainly look forward to you and your family returning to our lovely resort soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel for Family Vacations.

Posted Aug 19, 2014
Pros: Staff, Room, Location
Great Location close to Malls, Theme Parks The room was very comfortable for my staying with my wife, a 11 months baby and 4 years old child. The swimming pool and SPA are great.
Comment from Hotel Management
Oct 7, 2014 by JYost, Hotel Management
Thank you for the wonderful review and for sharing your experience with the Expedia community! We hope you and your family return soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Villas of Grand Cypress

Posted Aug 14, 2014
Pros: Good Quality Access to the Hyatt Regency Grand Cypress resort
The overall property is kept to a very high standard. The General Manager and the Head of Rooms were very helpful when I needed assistance following damage sustained to my hire car. Staff are very polite and helpful. Comfortable beds, with room serviced daily by cheerful staff! The Pool and surrounding area is tranquil. Golf courses are in very good condition - you might also see a 5 time major champ practicing there, as I did
Comment from Hotel Management
Oct 8, 2014 by JYost, Hotel Management
Thank you so much for your wonderful comments! We're glad we were able to assist with your car. Yes, you never know who you'll see here! Please come back again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Bahrain

Extremely nice Resort type hotel

Posted Aug 13, 2014
Pros: Everything was wonderful, and the grounds and the golf course views from our windows was just so beautiful.
Cons: I wish they had a concierge at the hotel. As it is we had to use the concierge at their sister property, the Hyatt Cypress Gardens, which was still ok
Location: Almost in Disney World's backyard which was really convenient for our purposes. Also near to a variety of shopping malls & the other theme parks
The hotel was perfect in every way. We had 2 rooms and the rooms were nice and big, and the bathrooms extremely clean and big as well. The rooms had a nice seating area with a couch that could open up as a bed if required. The bathroom had a huge mirror with an inbuilt tv screen in the mirror which was really nice, and the toiletries were really wonderful. We had a problem with leakage from the roof in our bathroom, but the maintenance team in the hotel responded really fast and fixed the leak as soon as we reported it. The staff were extremely courteous and nice at ever single location, from the reception team to those driving the shuttle buses to the staff at the restaurant and coffee shop as well as the maintenance teams. The only thing about the hotel was that we needed a car to get around anywhere and even from the hotel to the restaurant we needed a golf car/ shuttle as it was extremely hot to walk. But that did not detract at at all from the wonderful experience we had and i would stay there again if i am in Orlando in the future. Location is very near to Disneyworld and all the theme parks.
Comment from Hotel Management
Oct 7, 2014 by JYost, Hotel Management
Thank you for your wonderful review! We're so glad to hear that we provided you with an excellent stay. We pride ourselves on having such a dedicated and personable staff and am glad to hear they exceeded your expectations! We hope to see you around the resort again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Villa in secluded, tranquil golf setting

Posted Jul 31, 2014
This set of villas is right on 45 holes of nice golf & is also very close to all the Disney/Universal attractions
Comment from Hotel Management
Oct 7, 2014 by JYost, Hotel Management
Thank you for your kind words and for sharing your experience! We are honored to have been given five stars! Please come back soon and often!
5 out of 5
Recommended
for Families
by A verified traveler from Haymarket

Posted Jul 20, 2014
Pros: We liked that it was off the beaten path of the Disney parks, but had close, very easy access to them. A nice, calm respite after a long day.
Cons: Perhaps some additional food items could be added to the Room Service and Clubhouse menu. Also, $39 for a filet seemed a little steep for the area.
Location: The hotel has shuttle service to the Disney Parks or you are only a 15 - 20 minute drive if you wish to drive and park.
Our experience, overall, was extremely positive. The resort has limited food / restaurant options; however, the quality of the food and service was impeccable. The restaurant staff was always on point and extremely service oriented. One of the most clean resorts we've ever stayed with the most comfortable beds and pillows. The renovated Club Suites were roomy w/ lots of wonderful amenities, including a Keurig coffee maker, wine glasses (we brought our own wine along), coffee mugs (not plastic cups!) and glass tumblers. The walk-in closet was overwhelmingly appreciated and assured our sleeping quarters and living space were not cluttered with our clothing and luggage. The bathroom was very large with a stunning separate shower and tub, plus two sinks. Lots of wonderful bathroom amenities such as a TV built into the large mirror over the sinks. Lastly, the pool is a lovely salt water pool and the water temperature was warm. A great way to end each day was with a quiet evening swim.
Comment from Hotel Management
Oct 7, 2014 by JYost, Hotel Management
Thank you for sharing your experience at our beautiful resort! We're so delighted that we exceeded your expectations. We hope you'll return soon and experience our new menus. We think you'll be very pleased.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cortland, OH

Nice...very quiet.

Posted Jul 19, 2014
First time stay at the villas. We had a two bedroom villa. The first bedroom villa was equipped with a full kitchen, dinning room and leaving room. The second bedroom was an adjoining villa with a connecting door. Our two duaghters shared this smaller adjoining villa. With our stay we got to enjoy the amenities of the Hyatt that is located up the road. Shuttle services available so you don't have to drive over and pay for parking. We got to enjoy bike ridding, paddle boating and the large pool. The only surprise was the $22 per room per day service charge.
Comment from Hotel Management
Oct 7, 2014 by JYost, Hotel Management
Thank you for such a wonderful review! We're delighted to hear that you had such a wonderful stay with us and hope you'll return soon.