Outdoor pool

Reviews of The Westin Lake Mary, Orlando North

4 out of 5
The Westin Lake Mary, Orlando North
2974 International Parkway, Lake Mary, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 630 out of 1006 reviews" "
Rating 8 - Good. 224 out of 1006 reviews" "
Rating 6 - Okay. 88 out of 1006 reviews" "
Rating 4 - Poor. 34 out of 1006 reviews" "
Rating 2 - Terrible. 30 out of 1006 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from b.lopez on Mar 26, 2024
Thank you for your great feedback!

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All staff were wonderful! Very friendly, genuinely interested in our experiences. Always courteous and helpful.
Stayed 3 nights in Mar 2024
Response from b.lopez on Mar 26, 2024
Thank you for your great feedback!

10/10 Excellent

jose, oakland

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from b.lopez on Mar 26, 2024
Thank you for your great feedback!

8/10 Good

Allen

Stayed 1 night in Mar 2024
Response from b.lopez on Mar 26, 2024
Thank you for your great feedback!

4/10 Poor

Dareshia

Traveled with partner
Disliked: Staff & service, amenities
Overrated! The staff wasn’t pleasant, they barely spoke and seemed like they hated their job. The room was subpar, the pool and hot tub was dirty. Very disappointed.
Stayed 1 night in Mar 2024
Response from b.lopez on Mar 14, 2024
Thank you for your great feedback!

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Enjoyed everything about this Westin
Stayed 1 night in Mar 2024
Response from b.lopez on Mar 14, 2024
Thank you for your great feedback!

10/10 Excellent

Joseph, Boynton Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with a very nice restaurant in it...
Stayed 1 night in Feb 2024
Response from b.lopez on Mar 14, 2024
Thank you for your great feedback!

8/10 Good

Larry

Stayed 2 nights in Feb 2024
Response from b.lopez on Mar 26, 2024
Thank you for your great feedback!

10/10 Excellent

Eugene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were friendly and helpful. Shula's restaurant was amazing! We really enjoyed Happy Hour.
Stayed 4 nights in Feb 2024
Response from b.lopez on Mar 14, 2024
Thank you for your great feedback!

10/10 Excellent

umberto, Laval

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place.
Stayed 2 nights in Jan 2024
Response from b.lopez on Mar 14, 2024
Thank you for your great feedback!

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from b.lopez on Feb 1, 2024
Thank you!

6/10 Okay

Steven

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from b.lopez on Feb 1, 2024
Thank you!

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from b.lopez on Feb 1, 2024
Thank you!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from b.lopez on Feb 1, 2024
Thank you!

10/10 Excellent

Debi

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and clean
Stayed 1 night in Dec 2023
Response from b.lopez on Feb 1, 2024
Thank you!

8/10 Good

Humberto J. Saavedra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I come to visit my family here in LakeMary I always choose the Westin. Comfortable beds and really clean sheets. This time my room was next to the elevator, and for that reason the quality of my sleep was not the best one as other times. You could hear the elevator working every time it was being used. Other than that, my experience was great.
Stayed 2 nights in Dec 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

8/10 Good

Humberto J. Saavedra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I come to visit my family here in LakeMary I always choose the Westin. Comfortable beds and really clean sheets. This time my room was next to the elevator, and for that reason the quality of my sleep was not the best one as other times. You could hear the elevator working every time it was being used. Other than that, my experience was great.
Stayed 2 nights in Dec 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Carol, Key Colony Beach

Stayed 1 night in Dec 2023
Response from b.lopez on Feb 1, 2024
Thank you!

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Christopher, Ruskin

Stayed 1 night in Dec 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Great location.
Stayed 1 night in Dec 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Dion, Union

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 2 nights in Dec 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, but...
The hotel is updated and looks updated. However, I was disappointed that coffee was not included in the morning. Customers are looking for value, and morning coffee (not to mention all day coffee) is very much the standard across the board in hotels of this caliber.
Stayed 1 night in Dec 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Julio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the place and nice Staff
Stayed 3 nights in Sep 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

8/10 Good

Nancy, PARKER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator so noisy I could hear it in my rooom
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Michelle

Stayed 1 night in Nov 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman who checked us in was exceptional!
Stayed 1 night in Nov 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Dina

Stayed 1 night in Nov 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

8/10 Good

Ariel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from b.lopez on Dec 30, 2023
Thank you for your great feedback!

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location. It’s near great restaurants and shopping. Also Publix and Walgreens if you need your last minute items.
Stayed 1 night in Oct 2023
Response from b.lopez on Nov 1, 2023
Thank you for your great feedback!

6/10 Okay

James, Kingsport

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
This the second time I have stayed at this property. Very shopworn for a Westin branded property. In this case, I reserved a king bed room and received a Queen/double handicap room. When I questioned the staff - fully booked and no other rooms are available. Spoke with the manager at check-out and he offered Marriott points - note I am a Marriott Platinum Elite member having stayed in Marriott properties more than 450 days over the past 2 years. In summary, there are much better Marriott or other properties nearby.
Stayed 1 night in Oct 2023
Response from b.lopez on Nov 1, 2023
Thank you for your feedback on your recent stay. We are sorry to hear it was not to your standards or ours. Have a great day

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super accommodating restaurant staff. Lots of open space in lobby. Many families.
Stayed 2 nights in Sep 2023
Response from b.lopez on Nov 1, 2023
Thank you for your great feedback!

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
Great customer service, clean, spacious room
Stayed 1 night in Oct 2023
Response from b.lopez on Nov 1, 2023
Thank you for your great feedback!

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean but dark room
The room decor was dark and cold. Even with every light on in the room the light was not sufficient. The flooring also contributed to the cold atmosphere. The room was very clean however.
Stayed 3 nights in Oct 2023
Response from b.lopez on Nov 1, 2023
Thank you for your great feedback!

10/10 Excellent

Stephanie

Stayed 1 night in Oct 2023
Response from b.lopez on Nov 1, 2023
Thank you for your great feedback!

8/10 Good

Ashish

Stayed 5 nights in Sep 2023
Response from b.lopez on Nov 1, 2023
Thank you for your great feedback!

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All services made me feel important
Stayed 1 night in Oct 2023
Response from b.lopez on Nov 1, 2023
Thank you for your great feedback!

10/10 Excellent

Ivette

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean, food and breakfast excellent
Stayed 1 night in Sep 2023
Response from b.lopez on Nov 1, 2023
Thank you for your great feedback!

8/10 Good

Tim

Stayed 2 nights in Sep 2023
Response from b.lopez on Nov 1, 2023
Thank you for your great feedback!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from b.lopez on Sep 28, 2023
Thank you for the 5 stars! we hope to see you again soon!

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in and check out process. Clean rooms
Stayed 2 nights in Sep 2023
Response from b.lopez on Sep 28, 2023
Thank you for the 5 stars! we hope to see you again soon!

10/10 Excellent

Tom

Stayed 1 night in Sep 2023
Response from b.lopez on Sep 28, 2023
Thank you for the 10 stars! we hope to see you again soon!

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from b.lopez on Sep 28, 2023
Thank you for the 5 stars! we hope to see you again soon!

4/10 Poor

Linda

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Was not happy
Was looking for a last minute hotel and saw the great reviews but the room was not clean had to kill 3 spiders while we were in bed. The room seems like it had been maybe not used in awhile. Everything was dusty. I wish i would have taken more photos.
Stayed 1 night in Aug 2023
Response from b.lopez on Sep 28, 2023
Thank you for the feedback and we are sorry for your experience. This is not our standard at this hotel and will get with management on this matter. Thank you for staying with us.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from b.lopez on Aug 23, 2023
Thank you so much!

8/10 Good

SUSAN

Stayed 1 night in Aug 2023
Response from b.lopez on Aug 23, 2023
Thank you so much!

2/10 Terrible

valeria, Wesley Chapel

There were no rooms
Stayed 1 night in Aug 2023
Response from b.lopez on Aug 5, 2023
Thank you for your feedback our apologies for the issues of your stay. We will get this information to the management team to improve where needed.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from b.lopez on Aug 5, 2023
Thank you so much! we hope to see you again soon!