Ratings based on 481 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Georgia

Great Getaway

Posted Jul 1, 2015
Pros: I liked just about everything!
Cons: I wish that the public transportation had a stop closer by; however, this is out of the hotels hands (in my opinion).
Location: The hotel provides free transportation to the Universal Theme parks and more each day.
This hotel was perfect for what my husband and I were looking for: to get away from reality for a couple days. The service was remarkable from the front desk to the doormen/valets to the servers at the restaurant/poolside bar. Breakfast was pricey ($21 per person); however, bikes are included in the reasonable resort fee. Each morning we rode bikes to Publix, or IHOP, or Denny's for breakfast. All were within a mile and were easy rides. At night we caught a free ride shuttle to City Walk or walked to the iRide bus stop (about 1/2 mile away.). You need a ticket for this public bus, but you can buy these at the hotel. It is without a doubt I would recommend this hotel to friends and family. If we brought our kids, I would either rent a car or make sure the day was filled with theme parks (taking advantage of the free shuttle) as navigating various off-site transportation options would be a little too stressful. Lastly, if you plan to visit Disney, this may not be the hotel for you as it only provides transportation to the Universal parks and Sea World...unless, of course, you have your own transportation...then you're golden. Happy Travels!
Comment from Hotel Management
Jul 7, 2015 by HotelMgmt, Hotel Management
It certainly seems as though you enjoyed a wonderful getaway with us at The Westin Orlando Universal Boulevard! Thank you for detailing the many amenities and services you were able to take advantage of during your time with us, including our complimentary bicycle rental and free shuttle to the theme parks. While dining for breakfast, guests with bigger appetites can take advantage of the buffet choices, but we also offer budget-friendly a la carte items too. Your opinions are of great value to us and other readers are sure to make great use of your suggestions. Thank you for joining us, we hope you will visit again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from FLA

Perfect for us!

Posted Jun 30, 2015
We live 30 min away...we take care of my mom 93! We just needed a night away but not a far drive!! This was the perfect spot! We also had lunch and dinner on site...fabulous!
Comment from Hotel Management
Jul 7, 2015 by HotelMgmt, Hotel Management
Sometimes a short getaway is just what you need to recharge and refresh. We are happy to know that your stay with us at The Westin Orlando Universal Boulevard was perfect for you. Dining at Fiorella' Cucina Toscana can be quite a treat! We hope you have a chance to visit is again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville

Great place to stay

Posted Jun 28, 2015
Location: Close but not in the busy part of city. Quiet but only five minutes from all the a activities of Orlando.
We needed a place close to Universal that was only for one night. The Weston was just what we wanted. Clean comfortable rooms, great staff and good price. I gave only four stars for room comfort because I don't like the small pillows in the rooms.
Comment from Hotel Management
Jul 7, 2015 by HotelMgmt, Hotel Management
We are delighted you had the chance to experience our peaceful accommodations in an convenient location here at The Westin Orlando Universal Boulevard, even if only for one evening. Located just minutes form the theme parks, we also feature complimentary shuttle service to ensure the greatest convenience. If there is anything you may need, including additional in-room amenities, our associates can always help. It is our hope that you have a chance to come back again. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

very convenient to OCCC

Posted Jun 24, 2015
Pros: Staff friendliness and courtesy
Hotel clean and well maintained. Staff was responsive, friendly, and courteous.
Comment from Hotel Management
Jun 30, 2015 by HotelMgmt, Hotel Management
The Westin Orlando Universal Boulevard is directly across the street from the Orange County Convention Center and we are so glad you appreciated that convenience as well as our friendly, hospitable service. It is our hope that we have the chance to welcome you back again.
2 out of 5
by A verified traveler from Daytona Beach

Too Noisy and too many extra charges

Posted Jun 18, 2015
The hotel itself was nice. The restaurant was excellent. The entire staff was very friendly. The room however is in need of updating and maintenance. We were at the end of a corridor. I thought it would make for a peaceful night. Nope. At midnight, the rooms up and down the hall started opening and closing. They were a large wedding party in many rooms. Every time they just let the door slam. This went on until 2am. At 2am a loud group came in laughing and carrying on in the hallway. At 4am dishes started clanging and banging. I went home to get some sleep. In addition to the room fee, there is an $18 self park or $24 valet fee. There is also a resort fee that seems to vary. There are a lot better choices in this area. Not the Westin I remember.
Comment from Hotel Management
Jun 22, 2015 by HotelMgmt, Hotel Management
Thank you for your candor. We are truly disappointed to know that your stay was not the rejuvenating encounter you deserve as our guest. Your peace is very important to us and we wish we would have known of the issues you encountered while you were here, when it would have mattered the most. Our associates are always on hand to help in any way they can. As you mentioned, we do charge for parking at our hotel and many guests appreciate the convenience our valet service provides. With our resort fee of $15, you can take advantage of our two welcome beverages, two daily bottles of water, complimentary shuttle service to area theme parks, bicycle rental, free breakfast for children under 12 with a paying adult and more. Please accept our apology if these benefits were not more clear. It is our hope that we have the opportunity in the future to welcome you back. Be well.
5 out of 5
Recommended
for Everyone
by A verified traveler from Acworth, Ga

Hidden Gem in Orlando

Posted Jun 15, 2015
Pros: Courteous staff, nice rooms and great location!
Cons: Breakfast prices were a bit high.
Location: Universal, Sea World, Convention Center - easy access to all Orlando has to offer!
This hotel was clean, comfortable and every staff member I encountered was friendly and helpful. The location can't be beat as it is close to everything! Highly recommend!
Comment from Hotel Management
Jun 22, 2015 by HotelMgmt, Hotel Management
We are so glad you found your stay at The Westin Orlando Universal Boulevard to be so positive. Our central location ensures easy access to all of the great attractions, including Universal, SeaWorld and the Orange County Convention Center, as you mentioned. Providing great service is very important to us as we want our guests to enjoy a fully refreshing encounter. It would be our pleasure to welcome you back again. Stay well.
5 out of 5
Recommended
for Everyone
by A verified traveler from Charlotte,NC

Nice Hotel

Posted Jun 13, 2015
We stayed here for a trip to universal studios.The hotel was good, room was clean.It is close to all attractions.They have complementary shuttle to team parks and free wifi.The only thing we did not like is the parking.They charge a daily parking fee .
Comment from Hotel Management
Jun 15, 2015 by HotelMgmt, Hotel Management
A trip to Universal Studios in Orlando can be such an exciting experience. We are delighted you enjoyed your stay with us and found so much to your liking including our smartly-appointed accommodations. Our location truly ensures our guests’ convenience and our complementary shuttle enhances your experience. While we do charge for parking, many guests choose to make use of our Valet service for additional value. It is our hope that you will join us again at The Westin Orlando Universal Boulevard. Stay well.
2 out of 5
by A verified traveler from Florida

Not a 4 star hotel

Posted Jun 8, 2015
Pros: staff was nice. Location was good.
Cons: The condition of the room and more the amenities.
Location: Lots to do in the area. Close to restaurants, shopping, Universal studios and City Walk.
I booked room with 2 queen beds. The view was of the parking garage and a service entry. The room had one small sink in the bathroom with one small mirror over the sink, no vanity or area outside the bathroom to get ready (Did not work well for me and my 20 year old daughter). The cabinet with the fridge was in very bad shape. When you opened the door it half fell off because the hinge was broken. The coffee pot was for a single cup but the coffee provided was for a full pot. When I called for a different coffee pot they sent someone but he was unable to do anything about it. The pool is small. You are charged a $15 resort fee but for what I don't know. You are also charged $18 for self park or $24 per day for valet. Their was only the one small pool. Disappointing. The staff was very nice. The location was great. I would give the hotel itself 2 stars.
Comment from Hotel Management
Jun 15, 2015 by HotelMgmt, Hotel Management
It certainly sounds as though you found many aspects of your time with us to be satisfactory, and for that we are truly grateful. Our location makes getting to so many of the area attractions to be convenient and we are glad you agree. Please know that the issues you encountered in your guest room were not typical and we ask that you accept our apology if anything was amiss or if the room style you selected did not work out best for your time with us. We do feature a variety of accommodation styles, with different views, and our associates would be happy to help you locate the one that makes you most comfortable. Our resort fee covers a wide array of amenities and services including 2 welcome drinks, 2 daily bottles of water, shuttle service to a number of area theme parks, bicycle rental and more. We hope you give us a chance in the future to welcome you back so that you can enjoy more of what we have to offer. Stay well.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2015
Everything was perfect. I would recommend this so everyone.
Comment from Hotel Management
Jun 15, 2015 by HotelMgmt, Hotel Management
We think your review is perfect! Thank you so much for sharing your appreciation as well as your recommendation of The Westin Orlando Universal Boulevard. We hope you have the chance to come back again soon.
2 out of 5
by A verified traveler from Tampa, Fl

"Resort pricing" with a lack of service and qualit

Posted May 18, 2015
Checked in for our stay only to walk into our room with a wet floor and a large fan blowing to dry the floor. Front desk was less than helpful. Also nothing clearly stating that there is a nearly $20/day parking fee. I do not expect to be required to read the fine print wherever that may be. Information including parking should be clearly stated while booking. This facility likes to act as a resort with resort pricing yet does not maintain that standard.
Comment from Hotel Management
May 26, 2015 by HotelMgmt, Hotel Management
While we are grateful for your feedback, we offer our apologies for any issues you experienced during your stay. This is not typical at our hotel in any way and we appreciate your patience in dealing with this matter as our maintenance associates were diligently resolving any concerns. As you mentioned, we do charge for parking. Many guests find use of our full service Valet offers the best convenience. While here, we invite you to take advantage of a variety of resort offerings from our complimentary scheduled transportation to Universal Theme Parks, SeaWorld and more as well as two free welcome drinks, two bottles of water daily, high speed Internet, bicycle rental and more. We do regret any confusion over our offerings. Thank you for sharing your comments with us, we hope to welcome you back and provide you with the renewing experience you would expect to receive.