Ratings based on 368 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Raleigh, NC

Great hotel. Very convenient to Convention Center

Posted Nov 27, 2014
Pros: Very nice staff
Cons: Don't charge for Wifi. That is ridiculous in this day in age. I spent more on a week of wifi than 3 months of internet at home.
Location: Very close to convenient center. About a 5 minute walk across the street. Only 15 minutes from Universal Studios and Citywalk.
Had a wonderful week long stay at the hotel. The staff are extremely nice and will make sure you are well taken care of. The hotel has a nice bar down stairs serving up expensive drinks. Room service has a great selection and only took about 20 minutes to arrive. The breakfast buffet wasn't as good as I anticipated. After one meal I decided breakfast would have to be somewhere else. I asked about water pressure issues and it appears they have resolved these issues. Make sure to ask for a view of the pool or you may get stuck looking at the bright lights of the parking garage.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom fl

Nice hotel to stay

Posted Nov 25, 2014
Pros: Clean room, very comfy beds. My family had a sound sleep. They liked the bathroom.
Cons: Nothing about room. Should give complimentary coffee like other hotel.
Location: Universal studio, Disney is not that far.
Experience was great. We liked the room. Very clean. Did not know about self parking fees. Should have looked while booking. Could get similar hotel with free parking and free breakfast within the area.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Nice Hotel, Near to I-Drive but Peaceful

Posted Nov 22, 2014
Pros: Affordable luxury hotel
Cons: Disappointed at having to pay 18 dollars per day for parking - the parking rate really doesn't need to be this high!
Location: Five min drive from International Drive, so close to the action, but the hotel is in a quieter area
Excellent hotel - all staff were friendly yet professional and extremely helpful
Comment from Hotel Management
Nov 25, 2014 by HotelMgmt, Hotel Management
Knowing that The Westin Orlando Universal Boulevard was your choice of accommodations when visiting the area makes us very happy. From check in to check out, it is our desire for all guests to enjoy their stay and our location makes getting around the area quite easy. We do apologize if you found our parking rate to be inconvenient, however. Please know that many guests enjoy use of our valet service as an alternative. We’re thrilled that we could provide you with a peaceful, refreshing retreat and hope to be able to welcome you back very soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, FL

Nice hotel

Posted Oct 20, 2014
It was a great hotel and I will definitely be staying here again!
Comment from Hotel Management
Oct 28, 2014 by HotelMgmt, Hotel Management
We are always so happy to know that our refreshing accommodations inspire our guests to return. Thank you for sharing your feedback. We look forward to your next stay with us at The Westin Orlando Universal Boulevard.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tampa, FL

Close to attractions, away from the hustle.

Posted Oct 12, 2014
Nice clean hotel. Beds are very comfy. Staff was very nice. Only negative was low water pressure and occasionally the water would just stop for a couple of seconds and start again.
Comment from Hotel Management
Oct 15, 2014 by HotelMgmt, Hotel Management
Convenient and peaceful. The Westin Orlando Universal Boulevard offers the best of both worlds. We are truly grateful for your feedback and acknowledgement of our associates’ efforts. Please accept our apology for any inconveniences you encountered with regard to the water pressure in your guest room, however. Your comments will be shared with our maintenance team to ensure that everything is at its best for future stays. We hope you will consider another visit soon. Thank you for your feedback.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Zealand

Super comfy beds, awesome pool, professional style

Posted Sep 16, 2014
Pros: Big clean pool, comfortable beds, awesome shower and a clean, well stocked room.
Location: Couple minutes taxi from the convention district, places to eat and shows to see! Check out Mama's comedy show every Friday and Saturday, only $10.
Booked our room last minute, arrived and was pleasantly surprised! Well appointed lobby with free, fresh fruit infused water. Rooms were clean and the bed was ridiculously comfortable. Rain fall shower was awesome and the complimentary Starbucks coffee in the room was a nice touch too. Pool was large and clean, gym was sufficient for a quick morning blast. Only stayed one night, but it was an excellent experience.
Comment from Hotel Management
Sep 23, 2014 by HotelMgmt, Hotel Management
We think your review is superb and couldn't be more pleased that you had such a great experience at The Westin Orlando Universal Boulevard! Providing our guests with exceptional accommodations is of utmost importance to us and we are so glad your stay was a memorable one. Sometimes it is the small touches that make an encounter that much more special and it is a joy to read that you appreciated our Heavenly accommodations as well as our pool and location. We hope you will come visit us again soon. Thank you for sharing your feedback.
3 out of 5
Recommended
for Everyone
by A verified traveler

Just Ok

Posted Sep 8, 2014
Pros: Close to Universal Studios theme park
Cons: Offer shuttle service to the parks
Not impressed with this Westin resort, nothing in particular was bad but have definitely stayed at nicer Westin hotels. I thought it was ridiculous that they charge $18 per day for self parking, and dont even offer shuttles to universal studios which is 2 miles away.
Comment from Hotel Management
Sep 16, 2014 by HotelMgmt, Hotel Management
We are grateful to learn that you enjoyed some aspects of your stay, however, it is truly disappointing that you were not impressed at every turn. As you mentioned, we are just minutes from Universal Orlando as well as all of the area theme parks. While we do charge for parking, many guests enjoy the convenience our full Valet service brings. It is our hope to have the opportunity in the future to welcome you back so that we can fully impress you with all we have to offer. Thank you for your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler

very nice hotel!

Posted Sep 3, 2014
Pros: room was nice and clean beds was comfortable.
Cons: parking was way to much $18.00 for self parking and if you valet its $24.00
Location: location is ok not the best you are at least 1 mile from international drive.
this was my first time in the Westin hotel with my family we enjoyed are stay.Hotel Staff was very friendly room was nice and clean beds was comfortable.
Comment from Hotel Management
Sep 9, 2014 by HotelMgmt, Hotel Management
We are glad that you had such a comfortable stay at The Westin Orlando Universal Boulevard and enjoyed our Heavenly, spacious accommodations. As you mentioned, we do charge for both self parking as well as valet. Many of our guests appreciate the convenience our valet brings after a long day of exploring the area, but we do apologize if you were inconvenienced in any way. We hope to welcome you back again. Thank you for your review.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary, Canada

Great hotel close to Universal

Posted Aug 30, 2014
Great hotel, very comfortable as always. The staff at the front desk was not very friendly and seemed annoyed I was asking questions about a shuttle to Universal (which the hotel does not have even though closeness to the attractions is a main selling point) and the extra charges for self parking.
Comment from Hotel Management
Sep 3, 2014 by HotelMgmt, Hotel Management
Thank you for letting us know about your time with us. We are so glad you enjoyed the comforts you found in our hotel as well as our proximity to the area theme parks. We do regret, however, if you found some of the service you encountered to not be as helpful as it should be and will be sure to share your comments with our associates. While there is a charge for parking in our secure lot, many guests enjoy the convenience our Valet service brings. Please accept our apology for any inconvenience. We do hope that you will visit us again. Be well.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Very nice hotel worth the value.

Posted Aug 27, 2014
Pros: The entire staff was very pleasant, friendly and helpful. Also the entire facility was well kept. In-room kitchenette was very useful during our stay.
Cons: Mattresses were a bit on the hard side for me. It would be nice if parking and in-room internet were included.
We had a pleasant 1 week stay at this hotel. Nearby the Convention Center and the restaurants on International Drive. Having a car makes it much easier to get around.
Comment from Hotel Management
Sep 3, 2014 by HotelMgmt, Hotel Management
Thank you for letting us know about your stay at The Westin Orlando Universal Boulevard. We are glad you appreciated the value you found in our hotel and enjoyed the service you received from our associates. Our smartly appointed guest rooms are designed to complete your refreshing encounter. As you mentioned, the Orange County Convention Center is within minutes of our front door. We do apologize if any of our fees surprised you, however. Valet service is the best way to make the most of parking with us and we feature complimentary wireless internet in our public areas. We hope you will consider another relaxing stay with us in the future.