Ratings based on 317 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
91% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wow

Posted Sep 14, 2014
Simply wow. Would recommed it to anyone who is looking for comfort and sophistication. Tres chic!
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC

Great location near the Parks

Posted Aug 27, 2014
It is a nice hotel that is close to the Parks. The service was good. We liked the small restaurant Sal's which was very convenient to buy drinks and a quick lunch. We were disappointed about the housekeeping staff. They didn't do a good job cleaning the room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel but a little like a maze

Posted Aug 19, 2014
An excellent hotel, very comfortable, excellent staff..the only criticism is that the food selection is very poor as it is a replica of an Italian resort (Portofino) whilst the hotel replicates the harbour and architecture of this very exclusive Italian resort.. the Italian food is ABYSMAL..where they get their recipes I really don't know but it certainly is a poor representation of Italian food. Also the idea that people singing Italian songs very loudly whilst you are eating and trying to have a conversation is just terrible and once again not an Italian custom.. this I put down to the fact that Americans need to be constantly entertained. I would think twice about returning purely for the lack of quality food options that a 5 star hotel should provide.
3 out of 5
Recommended
for Everyone
by A verified traveler from long island, NY

Nice hotel; a little big with a lot of walking

Posted Jul 9, 2014
The pool is great for kids and the transportation to the parks was great. Didn't like that they only had one place to eat for lunch, they should have a place that offers pasta for lunch. The hotel was pretty and staff was very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Experience

Posted Jul 4, 2014
Location: Proximity to Universal theme parks and convenience to the hotel were big pluses.
This hotel was fantastic. The service was friendly and prompt and the room was really nice and the bed was very very comfortable. Overall a terrific experience. Our only regret was a delayed flight that caused us to miss out in the restaurant offerings (outside of room service).
4 out of 5
Recommended
for Everyone
by A verified traveler from oklahoma

Nice hotel. Loved taking the water taxis!

Posted Jun 30, 2014
Had issues with the spa. Get your price in writing before you have your treatment. I liked the hotel. Thought everything else was great. Would recommend this hotel.
5 out of 5
Recommended
for Everyone
by Lynn

Posted Jun 20, 2014
Beautiful hotel! Nice, comfortable stay with free fast pass to Universal/ Islands of Adventure rides and entrance 1 hour earlier than everyone else ( definitely a plus for all Harry Potter rides!).
5 out of 5
Recommended
for Families
by Aunt B

Quiet oasis yet close to all activities

Posted Aug 27, 2012 on Hotels.com
Thoroughly enjoyed our getaway. Several pools to choose from, each with its own personality. Short walk to Universal and Citywalk through gorgeous landscaping. Free water taxi also available. Bicycle rickshaws a fun alternative (no fee, tips only). Amenities and service outstanding. Free early admisiion a must for Harry Potter fans.
5 out of 5
Recommended
for Everyone
by Tim from Chicago, IL, USA

Great Service.

Posted Aug 27, 2012
Pros: Service.
This is a beautiful hotel. They were doing some maintenance on the outside of our wing which included protective plastic over our windows. I would have preffered knowing about this in advance but I really wasn't coming to Orlando for the hotel view and the front desk gave me a generous room credit for the situation, so I was pleased. I loved the walkways to the pools and beach pool. It was just like an Italian village. The hotel staff was fantastic. They personally take care of everything you want and need without passing you of to someone in a different department or person.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Aug 24, 2012 on Hotels.com
The Hotel was great but not a five star.