Ratings based on 459 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from lake success, NY

Family had a great time

Posted Jul 7, 2015
Pros: Lots of activities and entertainment
Cons: Common areas are a little worn
Easy access to Universal. Nice size rooms; we were able to comfortably add a roll away bed. Housekeeping staff was very attentive to requests.
5 out of 5
Recommended
for Everyone
by A verified traveler from Missouri

Best Hotel

Posted Jun 5, 2015
Pros: Atmosphere! Room was spacious! Extras!
Cons: nothing!
Location: Universal Studios. Sea World! Airport! Many others things we didn't do!
WE have stayed in many hotels in our lives - This ranks up there at the top!
5 out of 5
Recommended
for Everyone
by A verified traveler from Wallingford, CT

Great Hotel love the view

Posted Jun 4, 2015
Pros: The Portofino Bay Hotel and its design are great but the Opera singers that come out at 7:30 ea evening to sing to you from there balcony is the best.
Location: There are so many things to do and all in walking distance.
My wife and I love going to this hotel so much we go every year, except this year, where going TWICE !
4 out of 5
Recommended
for Everyone
by A verified traveler

a taste of italy

Posted Apr 29, 2015
Cons: under 18 not allowed in weight room... even with parental supervision ... that was a bummer and should be changed to teenagers allowed with parent
feels like you are in Italy ... everynight opera singers sing from balcony over courtyard ... food excellent ... cigar bar on water .....very cool
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Nice hotel for couples or families

Posted Apr 27, 2015
Pros: Location and the property is pretty. They have a nice pool and pool side restaurant. They also have entertainment on certain nights. Try the gelato.
Cons: I would suggest the housekeeping and grounds staff pay more attention to cleaning.
Location: Universal studios and City Walk just a walk or hotel water taxi ride
This is my second stay at this hotel. I was disappointed in the housekeeping the room was not as clean as the first stay and had no extra supplies in the room. We saw the same beer bottles and trash in common areas for several days. I would recommend this hotel but they need to pay more attention. Parking was pricey $27 per day.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Petersburg

Perfect stay if your visiting universal studios

Posted Apr 25, 2015
Had a great stay, the room was very spacious. The resort it self is HUGE ! Beds are very comfortable with nice views. Even nicer when they called me to let me know my room was ready since I got there almost an hour early. And the fastpass are always a great reason to stay here
4 out of 5
Recommended
for Families
by A verified traveler

Great Hotel, Stay away from Bice

Posted Apr 7, 2015 on Hotels
Hotel property was very nice and conveniently located. Water taxi ride to Universal Studio was fun. Bed was very comfortable and the swimming pool was fantastic. The restaurant Bice was a little disappointment though. Price was insanely high yet some of our food came out under cooked. Although they took one out of the bill no manager came out and apologized. We'll probably go back to the hotel but will never eat in Bice again.
4 out of 5
Recommended
for Everyone
by A verified traveler from florida

By the bay...Easter get away.

Posted Apr 6, 2015
Pros: Room was very comfortable. Great restaurants.
Cons: Disappointed they told there's were rooms available for an extra night booked but was booked. Mgr put me at other property where I was overcharged.
Location: Universal was fantastic.
Perfect time to visit universal hotel was comfortable and great...not to crowded children loved it.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 5, 2015
Pros: Very clean....
Location: Excellent
The staff was not that friendly. The pool waiter was terrible but the waitress was great! Overall very pricey for the what was offered
5 out of 5
Recommended
for Business Travelers
by A verified traveler

One night stay for Universal visit

Posted Apr 4, 2015 on Hotels
Incredible property, very clean with excellent service. Extremely expensive, especially the food. Food quality was good, but not worth the price. The additional benefits at Universal are worth staying on site if you have 4 or more people. All staff is happy to help with anything they are asked.