Ratings based on 445 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

a taste of italy

Posted Apr 29, 2015
Cons: under 18 not allowed in weight room... even with parental supervision ... that was a bummer and should be changed to teenagers allowed with parent
feels like you are in Italy ... everynight opera singers sing from balcony over courtyard ... food excellent ... cigar bar on water .....very cool
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

Nice hotel for couples or families

Posted Apr 27, 2015
Pros: Location and the property is pretty. They have a nice pool and pool side restaurant. They also have entertainment on certain nights. Try the gelato.
Cons: I would suggest the housekeeping and grounds staff pay more attention to cleaning.
Location: Universal studios and City Walk just a walk or hotel water taxi ride
This is my second stay at this hotel. I was disappointed in the housekeeping the room was not as clean as the first stay and had no extra supplies in the room. We saw the same beer bottles and trash in common areas for several days. I would recommend this hotel but they need to pay more attention. Parking was pricey $27 per day.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom St. Petersburg

Perfect stay if your visiting universal studios

Posted Apr 25, 2015
Had a great stay, the room was very spacious. The resort it self is HUGE ! Beds are very comfortable with nice views. Even nicer when they called me to let me know my room was ready since I got there almost an hour early. And the fastpass are always a great reason to stay here
4 out of 5
Recommended
for Everyone
by A verified travelerfrom florida

By the bay...Easter get away.

Posted Apr 6, 2015
Pros: Room was very comfortable. Great restaurants.
Cons: Disappointed they told there's were rooms available for an extra night booked but was booked. Mgr put me at other property where I was overcharged.
Location: Universal was fantastic.
Perfect time to visit universal hotel was comfortable and great...not to crowded children loved it.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 5, 2015
Pros: Very clean....
Location: Excellent
The staff was not that friendly. The pool waiter was terrible but the waitress was great! Overall very pricey for the what was offered
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Great weekend Getaway

Posted Mar 31, 2015
Pros: Location & amenities
Location: Easy access to Universal Studios
We came here for a weekend getaway. The resort is fantastic. So easy to access to Universal. Great perks for staying on site. Will definitely stay here again.
3 out of 5
Recommended
for Couples
by A verified travelerfrom Cincinnati

Beautiful facility!

Posted Mar 31, 2015
Pros: Décor.
Cons: Service. Better management. More consideration for guests.
Location: Universal with walking distance or water taxi.
Great location, beautiful hotel and fine restaurants. Would expect better service for a hotel in this price range. The nightly opera performance was a nice touch.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom PSL

Perfect location

Posted Mar 23, 2015
Great hotel. Perfectly located after a long day at Universal Studios theme parks. The water taxi was great, and it runs until 2am. You get the VIP perks of the express pass which is fantastic. Hotel is beautiful with a hint of Italian style!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom O

Great location for Harry potter early access

Posted Mar 21, 2015
This is our second time here. It's a great place if you want to get in to Universal Studios early to see Harry Potter. However, the rooms were not as nice this time as they were last time. The bed was really soft and uncomfortable. There were also ants crawling on our bureau. Very expensive for what you are getting. We asked for late checkout and were told that they weren't offering it that day, but I had just had major back surgery and told them that I needed extra time in the room and they did ultimately grant our request.
5 out of 5
Recommended
for Everyone
by A verified traveler

Love the Portafino!

Posted Feb 19, 2015
Pros: Quiet, luxury boat to Universal... amazing comfortable beds - the rooms are beautiful... oh everything - it was just amazing
Cons: More shopping within the hotel and indoor activities for a chilly day!
Location: Its close to everything!! Loved running in the morning to Universal and back!
Loved it! Really....