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Reviews of Universal’s Loews Portofino Bay Hotel

4 out of 5
Universal’s Loews Portofino Bay Hotel
5601 Universal Blvd, Orlando, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 679 out of 1000 reviews" "
Rating 8 - Good. 194 out of 1000 reviews" "
Rating 6 - Okay. 66 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Brad

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Paid extra for bay view they were renovating while we were there, so there was a cover on the side of the building so could not see out the windows. 2 separate mornings we were woken by construction, sounded like it was 1 room away. If you self park and want to visit friends who live in the area you are gonna get charged$31.00 each time you leave that's right from Tuesday- Friday we left the property in our own vehicle 3 times $93.00. On the bright side of you are going to universal studios and Islands of adventure like we did the boats and busses are very convenient.
Stayed 3 nights in Apr 2024
Response from Kate on Apr 22, 2024
Thank you for your comments. We constantly look for ways to improve our product and services and from time to time, this includes enhancements to the property to create a more vibrant atmosphere for our guests. I apologize for the issues you noted and can assure you our priority is to provide a truly comfortable and memorable experience for all of our guests. We hope you will come back to visit us, and trust you will be impressed with our commitment to a superior product.

2/10 Terrible

ALAN

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Loews Portofino Bay Hotel on Apr 24, 2024
Our apologies for any inconveniences experienced during your stay. Please feel free to reach out to us directly at portofinocustomerservice@loewshotels.com and we'll be happy to assist.

8/10 Good

Winnie

Liked: Cleanliness, staff & service
The property has a lot of renovations going on. The staff is world class though! And anything you need they are on it. Nice spacious rooms.
Stayed 1 night in Apr 2024
Response from V.S on Apr 13, 2024
Thank you for your kind comments about our hotel and our team members. It is feedback such as yours that helps inspire the team to excellence. We will be sure to share your comments with them and we look forward to your return visit!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a universal studios trip
Stayed 3 nights in Apr 2024
Response from V.S on Apr 5, 2024
Thank you for sharing your experience!Our Italian ambiance and cuisine certainly set us apart from the crowd, and we are glad you enjoyed it all. As you mention, our exclusive on-site benefits of Early Park admission and Universal Express truly are icing on the cake. It is an honor to be recommended by you, and we hope you can visit us again soon. Ciao!

4/10 Poor

elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from V.S on Apr 8, 2024
Thank you for your review.

10/10 Excellent

Yvette

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Loews Portofino Bay Hotel on Mar 31, 2024
Thank you for taking the time to complete our survey regarding your recent stay. We are delighted to know that you were pleased with your overall experience. We look forward to welcoming you back again at Loews Portofino Bay at Universal Orlando Resort soon!

10/10 Excellent

Daimary

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing , very easy park access
Stayed 1 night in Mar 2024
Response from Loews Portofino Bay Hotel on Mar 31, 2024
Thank you for taking the time to complete our survey regarding your recent stay. We are delighted to know that you were pleased with your overall experience. We look forward to welcoming you back again at Loews Portofino Bay at Universal Orlando Resort soon!

10/10 Excellent

Pedro

Stayed 3 nights in Jan 2024
Response from Loews Portofino Bay Hotel on Mar 31, 2024
Thank you for taking the time to complete our survey regarding your recent stay. We are delighted to know that you were pleased with your overall experience. We look forward to welcoming you back again at Loews Portofino Bay at Universal Orlando Resort soon!

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Loews Portofino Bay Hotel on Mar 31, 2024
Thank you for taking the time to complete our survey regarding your recent stay. We are delighted to know that you were pleased with your overall experience. We look forward to welcoming you back again at Loews Portofino Bay at Universal Orlando Resort soon!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Loews Portofino Bay Hotel on Mar 31, 2024
Thank you for taking the time to complete our survey regarding your recent stay. We are delighted to know that you were pleased with your overall experience. We look forward to welcoming you back again at Loews Portofino Bay at Universal Orlando Resort soon!

8/10 Good

Pamela

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sal's was wonderful.
Stayed 1 night in Jan 2024
Response from V.S on Apr 5, 2024
Thank you for your comments.

10/10 Excellent

Shawnte, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 8 nights in Dec 2023
Response from V.S on Apr 5, 2024
Grazie Mile!

2/10 Terrible

Liat

Disliked: Property conditions & facilities
Horrible experience. The hotel is rated high but is very simple and very old. The rooms are super simple and we had an “upgraded room”. The room was not ready for 5 people as we reserved, rather for 4 people. We had to ask for the rolling bed and waited for half an hour to receive it. Room service- tried to order on Saturday evening and had to wait 1:45 for the food! We got dirty bath robes. We didn’t have any conditioner and the shampoo is just not a shampoo. It’s fragrant water( Does not lather). The carpet stinks and old.in the morning for breakfast we had to wait an hour! To be seated. The restaurants did not welcome walk ins and they only accept reservations. The Starbucks branch is the WORST I have ever been too as far as service and staff. The only reason to sleep there would be the fast pass you receive. Will try the other two hotels next time. Not coming back, you do not get what you pay for which is $500 per night. .
Stayed 2 nights in Jan 2024
Response from V.S on Apr 5, 2024
Your candid feedback is much appreciated. We strive to provide a spectacular experience to all of our guests, and though in some cases we did during your recent visit, in others we clearly did not. Your comments will certainly be shared with the team. I do apologize for the inconveniences.,

10/10 Excellent

Kathleen

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Disliked: Staff & service
Staff was nowhere near friendly, dated room, and bathtub did not work properly. No idea how this hotel has these premium rates. Do yourself a favor and stay somewhere that's hundreds less with a park shuttle - you'll be guaranteed to receive better customer service.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Marvin

Stayed 1 night in Dec 2023
Response from V.S on Apr 5, 2024
Thank you for your review.

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy access to Universal studio. The staff is friendly. Highly recommend!
Stayed 3 nights in Dec 2023

10/10 Excellent

Tyler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from V.S on Apr 5, 2024
Thank you for your review.

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay for your Universal Studios visit
Staff was incredible. Perfect location, easy access into parks with early entry. Several dining choices. Beautiful property
Stayed 2 nights in Dec 2023

10/10 Excellent

Jeremy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful
Stayed 5 nights in Dec 2023

10/10 Excellent

Ailbhe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from V.S on Apr 5, 2024
Thank you for your review.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 3 nights in Nov 2023

8/10 Good

Lara, Plainview

Stayed 1 night in Nov 2023
Response from V.S on Apr 5, 2024
Thank you for your review.

8/10 Good

Glen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Efrain

Stayed 2 nights in Nov 2023
Response from V.S on Apr 5, 2024
Thank you for your review.

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Kentaro

Stayed 3 nights in Oct 2023
Response from V.S on Apr 5, 2024
Thank you for your review.

10/10 Excellent

Yvette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay. Great staff, great food and the perfect spot.
Stayed 6 nights in Oct 2023

10/10 Excellent

Alex

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023

10/10 Excellent

GAIL, Newburgh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel to stay in. From Checkin to checkout, the staff couldn’t do too much for you to have a fantastic stay. If you can, upgrade to Club Level. Saved us loads whilst in the parks. The rooms were a great size. Beds were very comfortable. Unfortunately, we didn’t have time to use the hotel swimming pools or Spa. $29 (this was including tax) per night to park your car overnight. A great way to get the Express Passes for free, rather than paying an arm and a leg for it at the parks. Would we stay here again? Most definitely!
Stayed 1 night in Oct 2023

10/10 Excellent

John

Stayed 5 nights in Oct 2023

10/10 Excellent

Rosana

Stayed 1 night in Oct 2023

8/10 Good

Chadwick

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Steven E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023

10/10 Excellent

Lu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Oct 2023

2/10 Terrible

JULIO

Stayed 1 night in Oct 2023

2/10 Terrible

Christinn

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel was under construction, windows blocked with clear plastic sheet, constructions workers were literally looking into the room and discussing the work outside the window. Amenities are old and for the price it offers no value. Old shower, cheap coffee. All the staff are very friendly and professional! Housekeeping did a great job.
Stayed 3 nights in Oct 2023

10/10 Excellent

Medardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service at Portofino Resort
Our stay was amazing - service was courteous and professional - everyone from the front desk, car attendant, house keeping, pool side food service, and restaurants were all super attentive, courteous and provided amazing customer service.
Stayed 2 nights in Sep 2023

10/10 Excellent

Didier

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Helen

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really helpful when accomodating our special requests and the property was even able to accommodate a room switch after we got a less than satisfactory room. The location was also great and having the boat to the park was very convenient. Pools were also excellent.
Stayed 5 nights in Sep 2023

10/10 Excellent

Kathleen

Stayed 1 night in Sep 2023

10/10 Excellent

Courtney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic, fantastic, fantastic! All the reviews raved about how pretty the property was and none were lying. The staff couldn't have been friendlier. The bay area with the boats was so cute. Opera singers serenaded every evening at sunset. The boat to the parks was fantastic. We saw security cruising around on parks patrolling to make sure everyone was safe. My only complaint was with myself...we didn't discover the beach pool until our last night. The one pool we did find was nice and very quiet but once we saw the beach one, we understood why everyone was raving about the pool. (Which at first we were like, "Well, it is a nice pool, but it's not anything out of the ordinary special." Because we hadn't seen the other one yet. lol) Oh, and then using our room key for the fast pass...my husband said I ruined theme parks for him going forward because nothing was going to top this experience. We usually travel as frugally as possible but I went big for my bday to make up for missing my 50th during covid lockdowns and this was worth the wait!!!!
Stayed 3 nights in Sep 2023

10/10 Excellent

Gillian

Stayed 1 night in Sep 2023

10/10 Excellent

Mike

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantasy hotel experience! Can’t recommend it enough
Stayed 3 nights in Sep 2023

10/10 Excellent

Pamela

Traveled with partner
Liked: Amenities
We love this hotel, its beautiful, fantastic staff, and a lovely boat ride down to the theme parks. This will always be our number 1 choice when visiting Universal.
Stayed 7 nights in Aug 2023

8/10 Good

Subash

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Loews Portofino Bay is situated very conveniently a short walk/water taxi from Universal Studios. It is a great base for those theme parks and the express pass functionality makes it exceptionally good value for the speedy theme park access.
Stayed 10 nights in Aug 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities. Helpful and attentive staff.
Stayed 14 nights in Aug 2023