Dear Judy, We are truly sorry to hear about your disappointing experience. Your safety and comfort are our top priorities, and it is concerning to learn about the conditions you encountered. Please accept our sincere apologies for the inconvenience and discomfort caused by the cigarette smell and the incident in the hallway. We understand your frustration regarding the discrepancy in pricing, and we will address this issue promptly to prevent any future occurrences. Your feedback is invaluable in helping us improve our services, and we are committed to providing a clean and safe environment for all our guests. We hope you will consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Aurora, We are sorry to hear about your experience. Providing excellent service is important to us, and we apologize for any inconvenience you encountered. Your feedback is valuable, and we'll use it to improve. We appreciate your understanding and hope to have the opportunity to make it right for you in the future.Sincerely,Hotel Management

Dear Jessica, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Edgar, We are pleased you found Extended Stay America convenient for accessing the airport and enjoyed a quiet stay. Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing to stay with us, and we look forward to welcoming you back for another peaceful stay in the future!Sincerely,Hotel Management

Dear Srinivas, We sincerely apologize for the cleanliness issues and unpleasant odor you experienced during your stay. This falls short of our standards, and we understand its impact on your experience. Please know that we take your feedback seriously and will address these concerns to ensure a more pleasant stay for our guests in the future. Your comfort and satisfaction are our top priorities, and we genuinely apologize for any inconvenience caused. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Annett, We sincerely apologize for the unsatisfactory conditions you encountered during your stay with us. It is concerning to hear about the cleanliness issues and the state of the bathroom walls. Please rest assured that we take your feedback seriously, and we will address these issues to ensure a more pleasant experience for our guests in the future. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused. Should you choose to stay with us again, we are committed to providing you with a significantly improved experience. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Michelle, Thank you for sharing your experience with us. We sincerely apologize for the unsatisfactory conditions you encountered upon arrival, including cleanliness and maintenance issues. Your feedback is invaluable, and we are taking immediate steps to address these concerns with our team to ensure improvements are made. While we regret that your stay did not meet expectations and that you had to cancel, we appreciate your understanding. We're pleased that our front desk staff handled your refund efficiently. Your satisfaction is paramount, and we hope to have the opportunity to exceed your expectations in the future and regain your trust. Thank you for bringing these issues to our attention.Sincerely,Hotel Management

Dear Erick, Thank you for taking the time to share your experience with us. We appreciate your feedback and are glad that you found our location convenient. However, we apologize for any discomfort caused by the lack of curtains and the AC unit in your room. Ensuring a comfortable stay for our guests is our top priority, and we regret that we fell short of your expectations in this regard. Please know that your comments have been noted, and we will address these issues to improve the overall guest experience. Thank you again for your feedback. We hope you will reconsider and give us an opportunity to provide you with the seamless stay you deserve in the near future.Sincerely,Hotel Management

Dear Robbin, We're disappointed to read about your recent experience at our hotel. We take the comfort and security of our guests seriously. Therefore, we sincerely apologize for failing to meet your expectations in this regard. Your feedback is invaluable, and we will address your concerns with our team to uphold our standards and ensure a more pleasant environment for future guests. We hope you'll consider giving us another chance to show you the exceptional experience you deserve.Sincerely,Hotel Management

Dear Philip Miguel, Thank you for sharing your feedback with us. We're delighted you found our front desk staff to be informative during your stay. However, we apologize for any inconvenience caused by our operating hours. Providing round-the-clock service is something we continuously strive for, and we regret falling short of your expectations in this regard. Your satisfaction is important to us, and we will use your feedback to improve our guest experience moving forward. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless visit in the future.Sincerely,Hotel Management

Dear Alexandra, Thank you for sharing your remarks. Our main motto is to serve our guests with a clean and comfortable atmosphere. Please accept our apologies for not making it this time. Also, we have strict quality control standards to prevent a situation like yours, but the room conditions you described are unacceptable and not representative of our quality standards. We will address this, and our housekeeping team will review the room. Further, we will instruct them to double-check the rooms before delivering them to the guest. On the positive side, it was nice knowing you were pleased with our helpful front desk team. We invite you back to experience the stay you expect and deserve. Sincerely,Hotel Management

Dear Maureen, Thank You for choosing us. We apologize for the unsatisfactory experience you had during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Vincent, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, fresh suite; we will work with our staff to ensure this is an isolated issue. We hope you will give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely, Hotel Management

Dear Zachary, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management

Dear David, Thank you for your review, and we apologize for the issues with the TV in your suite. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. We appreciate you bringing this to our attention and are very grateful for your patience. We're pleased you chose our hotel for your visit to Sanford, and we hope you will stay with us again so we can show you our commitment to outstanding hospitality. Sincerely,Hotel Management

Dear Alexis, Thank you for taking the time to evaluate our hotel. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Sincerely,Hotel Management

Dear Jessica, Thank you for evaluating your recent stay with us. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management

Dear Erin, We're truly sorry to learn about your unsettling experience during your stay. Your comfort and well-being are our top priorities, and we sincerely apologize for any inconvenience caused by the mentioned pests. Please know that we take this matter seriously and will address it with our team to ensure it doesn't happen again. Should you reconsider staying with us in the future, we'd appreciate the opportunity to provide you with the exceptional experience you deserve. Your feedback is invaluable as we strive to maintain the highest standards of cleanliness and guest satisfaction.Sincerely,Hotel Management

Dear Kali, We are truly sorry to read about your disappointing experience during your stay. Your feedback is concerning, and we sincerely apologize for the issues you encountered. Please know that we take such matters very seriously, and we will evaluate them with our team to prevent future occurrences. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations. Should you consider giving us another opportunity, we would welcome the chance to make things right and provide you with the exceptional experience you deserve. Sincerely,Hotel Management

Dear Jose, Please accept our apologies for the issues you experienced during your stay at our hotel. We aim to provide clean and comfortable accommodations for our guests, and we apologize for not meeting your expectations. We take your feedback seriously and will work diligently with the concerned teams to ensure our rooms are well-maintained and pest-free. We hope to have another opportunity to regain your trust and provide you with a more comfortable and enjoyable stay.Sincerely,Hotel Management

Dear Paul, Thank you for the review. We sincerely apologize for not meeting your expectations with the suite's cleanliness and for the inconvenience you encountered with the keys. We will share your comments with our housekeeping and maintenance teams to prevent future recurrences. We assure you that what you described is far from what we want our guests to experience, and we hope this isolated incident will not deter you from staying with us again.Sincerely,Hotel Management

Dear Rita, Thank you for choosing us and for sharing your experience. We understand the importance of the safety and comfort of our guests, and we sincerely apologize for the inconvenience and discomfort during your visit. We hope you will consider giving us another chance to provide the service and security you deserve.Sincerely,Hotel Management

Dear Karl, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectations. The lack of amenities and the condition of the suite you describe are unacceptable and not representative of our quality standards. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Bryan, We apologize for any discomfort or unease you experienced during your stay. Your safety and security are of utmost importance to us, and we regret if we fell short of meeting your expectations in this regard. We take your feedback seriously and will review our safety measures to ensure a more comfortable and secure environment for all our guests. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Mike, We apologize for the inconvenience and discomfort you experienced during your stay. Your concerns regarding the smell of marijuana and disturbances are taken seriously, and we regret that we did not address them to your satisfaction. Providing a peaceful and pleasant environment for all our guests is our priority, and we apologize for falling short in this regard. We will review our procedures and take appropriate measures to prevent similar incidents from occurring in the future. Your feedback is invaluable, and we appreciate the opportunity to improve. We hope you will consider giving us another chance to provide you with a more enjoyable experience during future stays.Sincerely,Hotel Management

Dear Bryan, Thank you for choosing our hotel. Please accept our apologies for failing to provide you with the seamless experience you should always expect when staying with us. We regret any inconvenience caused by the room's condition and any disruption coming from the outside. Please know this is not representative of our usual service standards, and we are making every effort to prevent such matters from repeating. We hope you will consider returning in the near future, as we would be grateful for the opportunity to redeem your confidence in our hotel.Sincerely,Hotel Management

Dear Susan, Thank you for being our guest at Extended Stay America. We are pleased to see that you enjoyed most aspects of our hotel. However, we regret our location fell short of your expectations regarding walkability to nearby dining options. Please know our front desk team is knowledgeable and is more than eager to recommend or assist with directions and ensure our guests make the most of their visit. It was our pleasure to accommodate you, and we hope you will return soon for another pleasant stay.Sincerely,Hotel Management

Dear Kimberly, Thank you for your feedback and for being our guest. We sincerely apologize for the cleanliness and odor issues you encountered during your stay. Your comment is crucial, and we regret falling short of your expectations. Rest assured, we will address these concerns with our housekeeping team to ensure immediate improvements. Your comfort is our priority, and we appreciate your understanding. We take your insight seriously and are committed to enhancing our services. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

Dear Jodie, We are deeply sorry to hear about your experience during your recent stay. Your feedback regarding cleanliness and noise disturbances is concerning and not reflective of the high standards we strive to maintain. We sincerely apologize for any discomfort caused by these issues. Please be assured that we take your comments seriously and will address them internally to prevent any recurrence. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Steve, We are genuinely disappointed to learn about the issues you experienced during your visit. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider regularly services our hotel to maintain high hygiene standards. However, we will address this matter with them to ensure they take the necessary steps to prevent future issues. We are grateful for your patience and hope you will give us another chance to provide you with the seamless and comfortable stay you deserve.Sincerely,Hotel Management

Dear Tatanisha, Thank you for reviewing your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management

Dear Ben, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused by the pest issue. Ensuring a comfortable and enjoyable experience for our guests is our top priority, and we deeply regret falling short of this standard during your visit. Please know that we take reports of this nature very seriously and will take appropriate steps to address the issue. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. We are looking forward to having you with us once again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

Dear Tiffany, Thank you for bringing your concerns to our attention. We appreciate your feedback and regret any inconvenience you experienced during your stay. Our team is committed to providing a clean and comfortable environment, and we will address this matter internally to ensure an improved experience for future guests. We value your input and hope you'll consider giving us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Angela, We are pleased to hear that you found the hotel satisfactory; however, we regret to learn that you had concerns regarding the safety of the surrounding area. Please be assured that the safety and security of our guests are of utmost importance to us, and we would like to reassure you that we have measures in place to ensure that our guests feel comfortable and secure during their stay. We appreciate your feedback and thank you for bringing this to our attention. We hope to serve you again.Sincerely,Hotel Management

Dear Katishka, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for any inconvenience caused. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. On the positive side, we greatly appreciate your kind words regarding the friendliness of our associates. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area.Sincerely,Hotel Management

Dear Patricia, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Joshua D., We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We appreciate your valuable feedback, which helps us identify areas we can improve to enhance our services. Thank you once again, and we hope to have the opportunity to welcome you back with us soon.Sincerely,Hotel Management

Dear Michael, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to read about the concerns you experienced with the cleanliness. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We also apologize for your experience with one of the housekeeping associates. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Bailey, We're so happy you had such a comfortable visit with us and that you could take advantage of our complimentary grab-and-go breakfast. We are glad this was perfect for getting your day started right! Thank you for choosing Extended Stay America, and we look forward to welcoming you back soon. Safe travels! Sincerely,Hotel Management

Dear Susan, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management