Ratings based on 918 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely Hotel!!

Posted Mar 5, 2015
The staff were excellent!! Felt very well looked after.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Posted Mar 2, 2015
Had a great time with the family here . Much better and more quite then a disneyworld hotel . Way nicer !
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Elite Hotel/Resort

Posted Feb 25, 2015
Get a Royal treatment with this hotel. You will pay for it but you only live once. ENJOY!!! :-D
1 out of 5
by A verified travelerfrom S

Not a "Waldorf" experience

Posted Feb 21, 2015
The staff is clueless. The service was non-existent. The room was very average. The food was terrible.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and a nice property.

Posted Jan 31, 2015
Except for the worst valet service ever experienced, this is my go to place when in the Orlando area.
3 out of 5
Recommended
for Everyone
by A verified traveler

a/c did not work propertly

Posted Jan 27, 2015
Pros: the staff was awesom
the a/c did not work properly and I told them at check out and no credit was given for the inconvenience also the toilet had a slow leak and kept filling up all night
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

Beautiful, great breakfast!

Posted Jan 12, 2015
Elegant hotel very close to the Disney Parks. Comfortable rooms with great views. Helpful and prompt staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2015
Very good hotel, very good location, and very good staff
4 out of 5
Recommended
for Everyone
by A verified traveler

OK, not great

Posted Jan 2, 2015
Pros: Service is good.
Stayed in a King suite for 10 nights. There is only one bathroom in a king suite. The fan in the bathroom is noisy and the fan turns on when you turn on all the lights in the bathroom. There is a phone next to the toilet, that's weird. A $10 toilet seat, when you drop the seat down, it makes a loud noise (bang! Need to carefully lower the seat :-). The room safe is in the bottom shelf of a cabinet, I needed to lay on the floor to access the safe. I needed to print some files, and the front desk clerk asked me to email them the file, but the front desk clerks never received my email. Their email is whacky.
5 out of 5
Recommended
for Families
by A verified travelerfrom Mooresville, NC

First class hotel

Posted Jan 2, 2015
Pros: Real high end hotel
Cons: Nothing
Location: It is furthest from the parks
The location is ok but the hotel and grounds are outstanding. Probably the nicest hotel on the grounds.