Ratings based on 5,111 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
Good location, lots of activities right at the swan/dolphin.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 24, 2015
Long wait for shuttles and often full when they arrive so must wait again
4 out of 5
Recommended
for Everyone
by A verified traveler

Epcot hotel

Posted May 24, 2015
Pros: Recognized our anniversary, close to Epcot
Cons: Wish the boats were faster
Very clean, nice location, friendly staff, room was ready,early and they texted us when we could move in
1 out of 5
by A verified traveler

Outdated and tired

Posted May 23, 2015
We would not recommend this hotel. Our room was very musty smelling and outdated. Location is good but there are better options.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new jersey

Ask questions!

Posted May 23, 2015
I booked a good deal from expedia and when we went to check in, our room was not ready. The staff told me i can wait for my room with a king sized bed that i ordered or i could take the room with two double beds, a balcony and a view of the lake. I asked if the king-sized bed room had a balcony and they said no, the windows dont even open! We got lucky but be careful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico City

Hotel con excelente ubicación y muy buena cocina

Posted May 23, 2015
Nos quedamos para asistir a Hollywood Studios. El hotel está viejo, las habitaciones son regulares y el aire acondicionado esta demasiado fuerte pero tiene buenas instalaciones en área de alberca y los restaurantes son extraordinarios.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom H

Nice hotel in the Disney World

Posted May 22, 2015
It was a best experience ever. Very convenient to each Disney parks. The service is also satisfied.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Great hotel-close to everything.

Posted May 21, 2015
The hotel is close to everything. For Hollywood and Epcot we had a short boat ride and for the other parks a bus. We never waited more than 10 minutes going or coming. Room was great and restaurants in hotel were excellent. Our favorite was the Todd English restaurant BlueZoo. One of the best eating experiences I have ever had.
1 out of 5
by A verified travelerfrom ny

Disappointment at it's best!

Posted May 20, 2015
Having stayed at this hotel previously I was excited to book here again knowing the excellent service I received last time. This was certainly not the case. The food was horrible...not one restaurant I went to tasted better then something that could have come out of a microwave. Their customer service held no service at all. I called to make a reservation for one of the high end restaurants and could not get through. I called customer service to try to help me with making a reservation since I was unable to connect with anyone at the restaurant. What I got was someone who didn't even speak English well telling me she couldn't get anyone to answer the phone there either and told me to have a good night. At minimum she could have tried to figure out what the problem was and had the restaurant contact my room directly. But that didn't. Matter. There was no service at all. And I will not being staying at this hotel ever again.
3 out of 5
by A verified travelerfrom Jacksonville Florida

Beautiful BUT......

Posted May 18, 2015
Pros: Decor, staff, convenience of location, restaurants.
Cons: New bedding
Only stayed for one night. The mattress pad and sheet was off within minutes of going to bed. Pillows we awful and the mattress seemed like it was lower at the head. Not comfortable at all.