Ratings based on 1,767 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Castle Rock Colorado

Location

Posted Aug 18, 2014
Pros: Access to parks and amenities.
Cons: Fans to bathroom.
Location: Access to Epcot and Boardwalk. Pools are great. Great activities to do at the Hotel. Basketball, ping pong and Volleyball on the beach.
It is walking distance to epcot and the boardwalk which is really nice. The pools are very nice. Walking distance to the dolphin hotel where the arcade is better and there is a laundry mat there that we used while playing games in arcade. We did not eat at the restaurants in the hotel. The Boardwalk has a really nice bakery and is reasonably priced. We usually ate at the parks. The beds are comfortable. Bathroom is small and there was no exhaust fan. But it was fine.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to many attractions

Posted Aug 18, 2014
I stayed at the Swan Side. Very clean, and very nice staff. The boardwalk was walking distance, downtown disney and the magic kingdom were super close! Loved my stay
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Nice hotel with a lot of pools.

Posted Aug 18, 2014
Pros: Overall everything was nice.
Very nice hotel with nice pools for kids and adults. Nice breakfast with some Disney Characters, very expensive but nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from Maryland

Just a boat ride away to the Disney Boardwalk.

Posted Aug 18, 2014
Pros: I liked the location to the downtown area. The restaurants were great.
Cons: I was happy with everything with our stay.
Location: Transportation to Disney parks provided by hotel. The studios are very easy to get to.
The hotel staff was extremely helpful. The room was clean. I loved that the boardwalk was within walking distance - it was also nice to take the boat.
3 out of 5
by A verified traveler

A few days with my wife.

Posted Aug 17, 2014
Parking an issue due to construction. Construction noise in room
3 out of 5
by A verified traveler from Fort Lee NJ

Family trip

Posted Aug 15, 2014
Everything was alright up to the last day. I left my kids passport in the safe. Even checked out early. But I went to the airport for my flight at night. Didn't have the kids passport. Called the hotel. Told me they had it. Was more upset that they didn't bother calling me all day since I checked out early. Had to spend $100 to have a cab drive from the airport to the hotel and back for something they could have called me to pick up.
2 out of 5
by A verified traveler

Good location; bad odors in room

Posted Aug 11, 2014
Great location and the hotel common areas are nice. However, the carpeting and bathroom were not clean and the room needed new carpeting. Also the room was either too hot or too cold with its old climate control system.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Aug 11, 2014
Even though our stay was brief we had an awesome time. We will be staying there next time we visit.
3 out of 5
by A verified traveler from Los Angeles, CA

Nice hotel,but very rude services

Posted Aug 4, 2014
Pros: The only thing I like about this hotel was this nice swan fountain.
Cons: The services should improve more and the rooms needs to look a little bit more newer and fresh looking.
Location: Florida is very humid and Disneyworld is very fun to go to. There are so many things to do there.
The Swan Hotel is nice, but I think the room is so-so. The lobby was very fancy, but the one thing that made us very disappointed was the services. The check-in staff is Ok,but the staff who were selling the Disney passes were very rude. My family and I were in a great mood and went downstairs to go buy the passes. However, I went to the ticket office to ask this staff named Jo, a question. I asked why the prices are different than the other ones online politely, and to Jo's response, she yelled at me. She yelled at me why we bother to show up to buy the passes here when we can just go buy them online. So we went to go ask a different staff instead,and this lady named Reinee was more gentler than Jo. To our surprise, Jo treated the other customers with respect,compare to her rude attitude with us. After we purchased the tickets, my husband warned Jo that he'll report her to the manager. And she the way she responded to us was childish and rude. She said go ahead and she doesn't care. After that,our happy moods were ruined. Never going back there ever again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jul 28, 2014
Great location to parks and activities. Expensive food and hotel prices. Staff were accommodating. No Disney theme but overall a comfortable place to stay with lots of people