Ratings based on 1,490 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by Marianne from West Palm Beach, FL

In need of renovations

Posted Apr 21, 2014
Pros: Great location, especially for visiting Epcot which is a short walk away. Good restaurants. Nice pools and recreation offerings.
Cons: Hallway and guest room carpets need to be replaced.
This was one of our favorite Disney World properties in the 90's when our kids were little and we visited several times a year. We stayed there for a family reunion weekend Easter 2014, and were very disappointed to find that the hotel is very rundown and has that cheap motel smell. Surprising for a Westin property. We did have a wonderful dining experience at Blue Zoo at the sister property, the Dolphin Hotel.
3 out of 5
by A verified traveler

Nice staff but not a Disney hotel

Posted Apr 13, 2014
Pros: Access to parks
Cons: Rooms need upgrading; overall tired - curtains ripped etc.
Thought it was a Disney hotel to only find out upon arrival that it is not so some of the Disney perks were not available.
4 out of 5
Recommended
for Everyone
by mike from Staten Island, NY

Overall Very Happy

Posted Apr 9, 2014
Beautiful facilities, ie. pools,beach,outdoor grounds. The room was below par, tiny bathroom and very uncomfortable bed. A little far from Magic Kingdom. The bus system sucks. Spend way to much time waiting. Next time staying connected to monorail.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good stay

Posted Apr 9, 2014
Pros: I like best that it is within easy walking distance of other hotels around the lake and to Epcot/Hollywood studios. Staff were great.
Cons: The room was nice. Bed was comfortable. Furnishings were good, but you could see the aging. The finishes needed updating, carpet was getting worn.
Hotel was nice, but seemed to be a bit "worn". Great ameneties, fabulous location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Disney Vacation

Posted Apr 8, 2014
Pros: Location
Walking distance to Epcot. Great location . This resort is NOT a Disney resort. No transportation to and from airport . Had to arrange and pay for our transportation. If staying at a Disney resort transportation included. Meal plan not accepted at this hotel. Be aware when booking if these things are important to you. .
2 out of 5
by A verified traveler

April fool's hotel

Posted Apr 7, 2014
Pros: Very well located
Cons: Remove "Disney" from the name so it doesn't fool anyone else...
Location: Very easy to get to Disney parks.
It is called Disney Swan, it is inside Disney world complex, but IT IS NOT a Disney operated resort. You buy the "Disney Experience" and you get something far different, not to mention worse!!!! First room had 2 industrial fans drying something that smelled awful; Second room had tron shades and smelled just old.
5 out of 5
Recommended
for Everyone
by Foofie from miami,fl

Honeymooners

Posted Apr 7, 2014
Pros: Location to the attractions.
Cons: Bathroom fan. Complimentary parking would be nice.
Location: Great location for Epcot, Magic Kingdom, Animal Kingdom.
Great professional staff & overall friendliness. We had a great view of the area from the 9th floor. The complimentary transportation to & from the hotel was prompt.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Hotel

Posted Mar 28, 2014
The room was very clean. I'm not sure why people complained about a smell in the rooms because I didn't experience a bad smell. If using a GPS make sure you key Orlando as the city instead of the city that as listed for the Hotel address. I updated my maps before I left home and it still put me in the middle of the highway. This was my only issue.
5 out of 5
Recommended
for Everyone
by katie from biloxi, ms

Excellent stay

Posted Mar 25, 2014
Excellent place to stay! Very enjoyable and close to Disney. All hotel staff was very nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Access

Posted Mar 24, 2014
Easy access to Disney. Great location. Walk to epcot and Hollywood studio.