Ratings based on 1,714 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Northern California

Swan Hotel was more than expected.

Posted Jul 22, 2014
Pros: Something to do for everyone.
Cons: Needs a 24hr coffee shop.
Location: We were in Disney World.
The staff was very friendly. The rooms were comfortable as to size. The bed was VERY soft and alot of pillows to choose from. Bathroom shower had great as to the multiple shower heads. My family of 5, had a good vacation at Disney World.
4 out of 5
Recommended
for Everyone
by A verified traveler from Malawi

Nice spacious hotel

Posted Jul 22, 2014
It was great however the bathroom had a blockage. Once reported it was resolved within 10 minutes and the front desk followed up. Great service. Big beds.
4 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Walking distance to Epcot

Posted Jul 22, 2014
Pros: Great location
Cons: We hardly spent anytime in the hotel. Never even saw the pool but everything we experienced was clean and friendly
Location: Perfect if you like to walk to Epcot or Hollywood studios. Plenty of other transportation nearby but nice some days to not have to wait.
We loved the location and it fit our needs perfectly. The only issue was that our Disney experience package did not come with the magic bands because we stayed on the property at "Walt Disney World Resort Hotel" Instead of "Disney Resort Hotel". Seriously?
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Beautiful hotel in the heart of Walt Disney World

Posted Jul 22, 2014
The staff at this hotel are phenomenal. We made our reservation on the spur of the moment, just hours before our expected arrival time. When we arrived at check-in, the staff explained that there was a problem with the water at the Swan, and provided us with a free room upgrade and complimentary breakfast vouchers for their sister hotel the Dolphin. It was an amazing experience!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in the midle of everything

Posted Jul 21, 2014
Pros: the proximity , calm , nice and clean
nice and wonderful. we had a very nice vacation and good sleep
4 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Close to parks comfortable beds.

Posted Jul 20, 2014
Good location . A lot of hidden fees. They mention they offer free water, internet, and access to pools. Then u get your bill. $20.00 per day resort fee? I asked what the resort fee is for.? I was told it was for Internet access and access fee to property pools. Also add another $20.00 per say to park your car on hotel property. To bad it's a decent hotel. But the level of Greed is annoying.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Good hotel close to most attractions

Posted Jul 19, 2014
We had a pleasant stay (7 days in July 2014). Pros: Clean, comfortable room Lovely pool/beach area Good location Great dining options Some examples of wonderful service Cons: Aggressive air conditioning - we literally felt that we had stepped into a fridge every time we were indoors. I had to wear a jumper at breakfast. Very unreliable bus transport to Disney parks (schedules would change with no notice to guests resulting in people waiting for buses that were not coming; buses very slow; frequency of buses very poorly organized; buses uncomfortably cold. It took is 2 hours to travel to Downtown Disney resulting in a missed reservation and we spoke to numerous guests with similar experiences. Although this was a Disney transport issue not specific to just one hotel). Some very rude staff members (particularly during breakfast service and at the ticket desk)
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio, TX

Great facilities and close to everything.

Posted Jul 18, 2014
Pros: The great condition of the facilities, the staff is very helpful and professional, close access to many other attractions.
Location: Close to many attractions, and easy and free access to transportation to Disney parks and attractions.
We loved our stay at the Swan. The hotel has great facilities to enjoy and very close to many other attractions.
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2014
Too much waiting to check in for no reason. Not enough people at front desk. Too much waiting at breakfast waiting for toasted bagel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel

Posted Jul 16, 2014
The staff and hotel were very nice. We had rude people in the room next to us and after calling the front desk they moved us to another room which was a little upgrade to what we had. After a long day and night at Magic Kingdom when we got back to our room we called for room service, it came fast and was delious. We will be back again.