Ratings based on 2,120 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
88% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom LI New York

Convenient to all the parks

Posted Mar 25, 2015
Very helpful in making suggestions and great restaurants in the hotel. Awesome nite life on the boardwalk
3 out of 5
by A verified travelerfrom Wisconsin

Old Hotel nice surroundings and groinds

Posted Mar 25, 2015
10 minute wait times for bell men turned into 30 minutes Was encouraged to call internal# to check out, no one answered, but they kept sending me emails to checkout
3 out of 5
by A verified travelerfrom Chicago, IL

Not really a "leisure" hotel.

Posted Mar 25, 2015
My family and I stayed at the Swan for our recent Disney trip. This is not a Disney hotel, first and foremost. It is a convention hotel with people in suits and working throughout the hotel all day. My husband and I were actually stressed out because we felt like we should be working! The only good thing about that is the pools were empty, but we were the only guests in normal clothes, awkward. The sheets for the beds were way too small. I had to wake up every few hours to reapply my sheet so I didn't have to lay on a dirty mattress. Disgusting. This is ok for business travel, but I'm going to spend my money on a Disney resort next time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NJ

Posted Mar 25, 2015
Great hotel to stay and affordable too. Staff friendly and very helpful. Fairy to Epcot and Hollywood Studios was fun and relaxing. Bus shuttles to Animal Kingdom and Magic Kingdom were very crowded during peak times but that's expected. Fairies and buses were very convenient since they run all day every 15-20 mins.
4 out of 5
Recommended
for Families
by A verified traveler

Good Hotel for Families - Close to Disney Parks

Posted Mar 24, 2015
Pros: *Convenient, free transportation to theme parks *Official Disney ticket desk located right inside hotel *Friendly, helpful staff at Swan and Dolphin
Cons: * Both Swan and Dolphin need some renovation, starting to look a little dated in spots *Buffeteria type food service needs to go.....
We purchased 3 day theme park tickets and enjoyed the convenience of the hotel's water taxi and shuttle bus service to take us back and forth to the parks each day - very convenient, short ride, pick-up and drop-off right outside the hotel door, and free for hotel guests. The Swan and its sister hotel the Dolphin are connected by a short walkway, so we enjoyed facilities at both hotels during our stay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom streamwood, il

Great location

Posted Mar 24, 2015
Pros: Location, easy to use boat to get to two of the parks and bus's were always around
Cons: Quick food ...
It was great what else is there to say, room was good size, nice view , quick to get to the parks not a lot of kids. Would stay here agin it also was a good deal with hotel and flight..
5 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 24, 2015
Location: Best Disney Resort for access to parks.
Great hotel. Easy check in. Nice pools and clean spacious rooms. Beds comfortable. Quiet hotel to be a Disney Resort. Great access to parks.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 23, 2015
The Swan staff was very friendly and informative. Rooms were clean. Only thing I was unhappy with was when I booked the room, it looked like the nicer pool and bar area were at the Swan, but we had to walk to the Dolphin. Food was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler

Everything is close by.

Posted Mar 23, 2015
Lots of things to do during the day and at night, particularly with the Boardwalk, Epcot, and MGM within a few minutes walk or boat ride. The wait staff could be a bit more attentive and professional. Everything else was fine.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NC

Comfortable

Posted Mar 23, 2015
One night stay. Great resort. Could tell the room was older though. Did have a hard time getting assistance with guest services; waited on room phone 8 minutes for an available operator to assist me, but when one finally spoke with me, they did give great assistance.