Ratings based on 294 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
80% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from miami

Better deals right across the street

Posted Jul 11, 2015
No effort made to accomodate request for ground floor did not feel staff cared or tryied to accomodate request although rented multiple rooms
5 out of 5
Recommended
for Everyone
by A verified traveler from r

Really nice

Posted Jul 9, 2015
Every body was nice ,always clean towels ,friendly people,the pool very clean ,we reAly had a good time ,I will come back in a few months,I can't wait ,oh !!!!!and the price !the best !
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Nice, convenient hotel!

Posted Jul 3, 2015
The staff, from the front desk to room service, was very friendly, helpful, and on point. It's close to the main attractions and had many restaurants and grocery stores within walking distance. And the pools were really nice and clean! Only thing is our room had an awful smell of mildew. Bought air freshener and it was still there. I think they need to upgrade their rooms. Closet doors broken, microwave stopped working, and it smelled old.
3 out of 5
Recommended
for Everyone
by A verified traveler from Benton, WI

Unexpected fees...

Posted Jun 7, 2015
Pros: Very comfortable bed...
Cons: Stop charging for internet and local calls!
Location: Without a GPS, we would have gotten lost!
I was not aware that there would be a $40 charge for wireless internet (I've never heard of a hotel charging for internet before). I was also charged for a local phone call (I've never heard of such a thing before either)... Hidden fees are everywhere!
Comment from Hotel Management
Jun 30, 2015 by Westgate Customer Care, Hotel Management
Thank you so much for your input. We are proud to offer Wi-Fi on property. This service is free to all of our owners, but is still accessible to all other guests for a fee which can be settled at the front desk. We hope that this will not prevent you from staying with us once again.
4 out of 5
by A verified traveler from Valrico FL

Ridiculous pet fee for a one night stay.

Posted May 5, 2015
Pros: Cleanliness and decoration
Cons: Pet fees as noted
We had to scramble to find a friend to watch our dog D/T the pet fee. Unit was clean and attractive, balcony too small.
Comment from Hotel Management
Jun 30, 2015 by Westgate Customer Care, Hotel Management
Thank you for sharing your feedback. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future.
4 out of 5
Recommended
for Families
by christopher from Lakeland

great place

Posted Apr 27, 2015 on Hotels
Very nice place to stay. Staff was very friendly and helpful.the only cons I can ran into was the lack of an elevator in the building we were in. We stayed on the 3rd floor. I don't know about you but I don't like carrying luggage up 3 floors of stairs.
Comment from Hotel Management
Jul 11, 2015 by GuestRelations, Hotel Management
Thank you for sharing your review! We're glad you enjoyed your stay and that we were able to make it yet another memorable vacation experience! Customer service is very important to us, and we’re very pleased our staff met your standards. We look forward to seeing you in the future. Ray
3 out of 5
Recommended
for Families
by Eileen from Ormond fl

Need better service.

Posted Apr 22, 2015 on Hotels
The place is very nice. We had one problem we were there for 2 nights and all 3 tvs were not working. On the first night we call and a security man came to check it out and we were told it will be fixed by the next moning. No one every showed up. When I was checking out I told the guy that was checking me out about the tv problem, all he said is oh I am very sorry. I think I should get a discount or 1 free day but they offered nothing.I was not a happy camper.
Comment from Hotel Management
Jun 30, 2015 by GuestRelations, Hotel Management
Thank you for sharing your feedback. It saddens us to hear that you may have experienced the issue of broken televisions during your stay. Usually, issues like this can be resolved prior to your departure. We certainly hope that you expressed that this problem was not addressed before you last day with us. We hope to have another chance to provide you with a wonderful stay. -Luna
4 out of 5
Recommended
for Families
by Larry from Park City, Utah

Fun Family Vacation

Posted Apr 15, 2015 on Hotels
This was a great place to stay for our Orlando trip with close proximity to all the Disney and Universal Parks. It was very quiet and close to grocery shopping and numerous restaurants. It was great having a full kitchen so we didn't have to eat breakfasts out. We did not cook dinner, but you definitely have that option. We would definitely stay here again.
Comment from Hotel Management
Jul 4, 2015 by GuestRelations, Hotel Management
Thank you very much for your fantastic review! We are glad that you were able to take advantage of our greatly located resort. We are conveniently located close to all of the areas theme parks, shopping and dining. We are happy that you enjoyed your time and we hope to see you again soon. Sincerely, Anja
2 out of 5
Recommended
for Families
by A verified traveler

Overrated, and overhyped.

Posted Apr 14, 2015 on Hotels
I would not recommend this hotel. The description on the website is too exaggerated. The site said the hotel provides shuttle to the disney, however, there was only one bus service at 8 am, and return only at 9.30 pm. The cab service the hotel offered was extremely overpriced, and they all seemed to be hand in glove. The rooms had too many mosquitos, the beds were not made on a few nights when we came in at teh end of the day tired, and we had to call housekeeping for service. Net Net, Extremely unpleasant, I did not expect this service. We were on ground level, and there was construction/renovation going on right outside our room windows (I wish they had pre-warned guests that a part of the hotel is under renovation). I failed to see a smile on the face of lobby receptionists on any of the days we stayed. I would definitely not go back to this hotel and would not recommend.
Comment from Hotel Management
Jul 4, 2015 by GuestRelations, Hotel Management
Thank you for taking the time to communicate to us through Hotels.com why your stay at the Westgate Blue Tree Resort did not meet your expectations. We do offer a complimentary shuttle to the local attractions such as Walt Disney World and Universal Studios; due to offering multiple destinations it is imperative that we adhere to a schedule. Guests wishing to travel to and from the parks on a different schedule are encouraged to use alternate transportation such as a taxi or rent a car. In addition, the resort does not offer a taxi service. If and when guests request a taxi, our staff can call or recommend local companies. Regarding housekeeping, please keep in mind that we are a timeshare, not a hotel, thus the rooms are cleaned once, mid-week, typically Wednesday or Thursday. We were sorry to read that you were not aware of the construction and that it was the cause of inconvenience. If you scheduled your reservation directly through Westgate Resorts your vacation specialist should have advised you of this at the time of booking. The same goes for a third party company as we work to ensure they are also aware of any changes or things such as construction that may be going on so that they may advise those booking. We would also like to apologize if the demeanor of any of our employees was less than courteous and personable. This is not the level of service we expect to be provided to our guests and will be sharing this information with our management team. Although your stay was not 100% perfect, we hope it does not deter you from staying at our other Westgate locations in the future. Kind regards, Anja
5 out of 5
Recommended
for Families
by JAMES from florda

great hotel only needs free wifi for room

Posted Apr 1, 2015 on Hotels
great stay nice place...only downfall no free wifi in room only at pool and chick in area.
Comment from Hotel Management
Jul 4, 2015 by GuestRelations, Hotel Management
Thank you for providing your feedback on your most recent visit to the Westgate Blue Tree Resort. We appreciate your comments and will be sure to share them with our team for further review. Aside from the issues with the Wifi we trust you had a good time and hope to see you again soon! Sincerely, Anja