Ratings based on 5,308 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice, close to Disney

Posted Mar 15, 2015
Very nice. I would gave liked the shuttle service to be later to coincide with parks closings.
Comment from Hotel Management
Mar 18, 2015 by westgate customer care , Hotel Management
Thank you for your feedback! We are very pleased to hear that you had a nice stay. We are proud to offer complimentary shuttle services to and from the theme parks with the last shuttle leaving at park closing. Please verify with guest services in the future to register for the shuttle services. The next time you’re in town we would like to exceed your expectations once again. Annie
4 out of 5
Recommended
for Everyone
by A verified traveler from New york, NY

nice hotel conviently located near parks.

Posted Mar 14, 2015
This hotel was great. we had an awesome room that was very clean. there was a jetted bathtub in the bathroom with a separate shower. Dishes, cutlary, and even dish soap were provided! They have free shuttles to the park. The only downfall is it is far from the airport with no shuttle. Taxi cost about $50 each way.
Comment from Hotel Management
Mar 20, 2015 by Westgate_customercare, Hotel Management
Thank you so much for your review. We’re thrilled you enjoyed our fully equipped rooms along with our complimentary shuttle service to the attraction parks. We hope you come back and visit us again soon! Sincerely, Idalise
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Mar 14, 2015
Besides being under renovation which was not told to me prior all was good. Staff went above and beyond and room was amazing
Comment from Hotel Management
Mar 20, 2015 by westgate_customercare, Hotel Management
Thank you so much for sharing your feedback. We’re so thrilled our staff was able to accommodate your needs and you enjoyed our room. We hope you’re just as excited as we are about our new additions such as our parking garage, two restaurants, more activities which will be completed by Summer 2015. Please come back and visit us again soon! Sincerely, Idalise
5 out of 5
Recommended
for Couples
by A verified traveler

Great hotel

Posted Mar 14, 2015 on Hotels
Even though they are remodeling the hotel it is still great. We have stated here before and all of the accommodations are wonderful. The construction was well organized and signs were clearly placed to show us where to go.
Comment from Hotel Management
May 30, 2015 by GuestRelations, Hotel Management
Thank you so much for sharing your review. We’re so thrilled to hear you didn’t let our ongoing construction take away from your stay. We are currently in the process of providing a more enjoyable stay for all guests and owners. Please come back and visit us again soon! Sincerely, Idalise
3 out of 5
Recommended
for Families
by Stephanie from Mississippi

Ok

Posted Mar 14, 2015 on Hotels
Everything was ok except for the bed sheets. The fitted sheet did not fit over the mattress and not enough wash cloths. This may seem petty, but the for the price you pay, this should be right!
Comment from Hotel Management
May 30, 2015 by GuestRelations, Hotel Management
We completely agree with you in regards to your concerns; everything should be up to standards for all our guests and owners. We would have wished you contacted our front desk to expedite the issues you encountered with the mattress. Your feedback will be relayed to the housekeeping management to further address. We hope you left with fabulous memories of Orlando and hope you will return again soon for your next vacation. Idalise
2 out of 5
Recommended
for Couples
by DARIUSZ

This traveler left a rating score only Posted Mar 14, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Place

Posted Mar 14, 2015
The hotel was undergoing some rather extensive renovations, but that was never a bother. Grounds are expansive with many activities without leaving the grounds. I would definitely stay there again.
Comment from Hotel Management
Mar 19, 2015 by Mika, Hotel Management
How exciting it is to hear about your positive experience with us at the Westgate Lakes Resort and Spa. We take pride in providing all our owners and guests with an experience that amazes all of your family. We are so excited to know that you took advantage of the variety of activities and amenities; you surely do not need to leave the property to have fun at all times. It would be our pleasure to have you visit again the next time you're in Orlando! Micky
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Beautiful resort, close to all main attractions.

Posted Mar 13, 2015
2nd stay there, this time brought another couple with us. It was awesome. Activities there at the facility is just as fun as going out. Dining is great also.
1 out of 5
Recommended
for Personal Event
by louise

This traveler left a rating score only Posted Mar 11, 2015 on Hotels
1 out of 5
Recommended
for Couples
by Johney from Plainfield

First visit was my last visit

Posted Mar 11, 2015 on Hotels
The night manager was very horrible and had a problem with going into our first Room and was in a big help at all
Comment from Hotel Management
May 30, 2015 by GuestRelations, Hotel Management
We appreciate your feedback and we regret to hear you had a less than pleasant experience. Allow us to apologize if a staff member was anything less than accommodating and for the issues you encountered with the unit. Our standard of service is to provide our guests with any alternatives to provide them with a better stay. We hope you will give us another opportunity to serve you at any of our Westgate Resorts when your travels bring you back to the Orlando area. Idalise