Ratings based on 1,558 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from brockport , ny 14420

Nice Hotel

Posted Jul 21, 2014
Pros: Very friendly staff and nice accomodations ,close too parks, shopping ext.
Cons: Can use a bigger pool.
Location: wet n wild water park , pirated dining adventure , unviversal , city walk , islands of adventure and much more.Blue man group was awesome.
Had a very nice time stayed a week- don't forget you spf [haha]. When it rains , it rains , but usually not for long.
Comment from Hotel Management
Jul 22, 2014 by WestgateGuestRelations, Hotel Management
Thank you so uch for your input. We are very happy to know that you enjoyed your stay in our beautiful Westgate Palace in Orlando. Please, come back and visit us soon! M.B
4 out of 5
Recommended
for Everyone
by A verified traveler from Costa Rica

Great location and comfortable

Posted Jul 20, 2014
Very nice hotel, strategically located. The only flaw, not enough chairs in the dining table.
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianola,MS

PERFECT LOCATION

Posted Jul 20, 2014
Pros: I really love the full kitchen in the room. The second bedroom with the twin beds were perfect for the kids.
Location: The resort is centered around numerous souvenir shops and eateries.
The room was very clean, BIG, and in walking distance to souvenir shops and eateries.
Comment from Hotel Management
Jul 22, 2014 by WestgateGuestRelations, Hotel Management
Thank you so much for your feedback. We are very excited to know about your positive stay with us and wish to host you again in the near future! Micky
5 out of 5
Recommended
for Everyone
by A verified traveler from Grants Pass, Or.

Nice Condo, pretty centrally located for our needs

Posted Jul 17, 2014
Pros: The location was good. Loved their free shuttles to all the "Parks". The food they offered was very good. If you needed anything, they were quick.
Location: The water park was right there. Premium outlets close by. Good restaurants close by.
We enjoyed our stay there. I would stay there again.
Comment from Hotel Management
Jul 21, 2014 by WestgateGuestRelations, Hotel Management
Thank you for sharing your vacation experience with us. We are so excited that you had a good time while vacationing with us and wish that you can return for your next fun time at the Westgate Palace! M.B
1 out of 5
by A verified traveler from Wisconsin

Very poor accommodations and marketing.

Posted Jul 16, 2014
Cons: Free shuttle services to more attractions, more affordable options, cleaner rooms, twin beds that can be moved together if needed.
Very disappointed with our stay at Westgate Palace. Cleanliness was sub-par and overall space in the rooms was misrepresented on the website and less then accommodating for our family. It was a somewhat affordable but they kick it to you with extra fees. What hotel these days does not offer free Wii-Fi? And at $25 a day per device, that is completely ridiculous. It was also never marketed up front as a timeshare hotel, that would have changed my reservations if I had known that. To have to pay for a volleyball to play with, etc, is just not acceptable in my book when we are paying a pretty price for the hotel itself. I will not ever stay there again, nor recommend it to anyone.
4 out of 5
Recommended
for Everyone
by A verified traveler from Jay

Enjoyed

Posted Jul 16, 2014
Every thing was marvelous except only they mislead about free break fast and took$20 as deposit but they wanted to sign for a contract
Comment from Hotel Management
Jul 21, 2014 by WestgateGuestRelations, Hotel Management
We thank you for your comments on the Westgate Palace. It brings us a lot of joy when our guests have a good time with us. On the other hand, we are sorry that you felt pressured by our timeshare presentation; it is completely opened to those who wish to participate. We invite you to come back so we can provide with the vacation experience that you deserve! Mika
4 out of 5
Recommended
for Everyone
by A verified traveler from newfoundland, canada

Furniture appliances

Posted Jul 16, 2014
Pros: Location
Cons: New mattresses and appliances
Fourth time to stay there booked it cheaper by going through expedia, cheaper to do that then through the hotel. The mattresses are old and the appliances need to be updated otherwise I love love love the place awesome location.
3 out of 5
Recommended
for Everyone
by A verified traveler from Sylvania, OH

Nice area, close to attractions

Posted Jul 15, 2014
The beds could have better mattresses. The hotel staff were outstanding.
Comment from Hotel Management
Jul 21, 2014 by WestgateGuestRelations, Hotel Management
We trully appreciate your comments on the Westgate Palace. We are glad to hear you noticed how great and friendly our staff is; they want to ensure you have the time of your life. On the other hand, we are sorry to hear that you did not enjoy the matressess, usually everybody loves them. It will be our pleasure to host you in the future! Micky
4 out of 5
Recommended
for Everyone
by A verified traveler from Newfoundland

rooms need money

Posted Jul 15, 2014
Pros: The style of the hotel
Cons: The room stuff need to be replaced fridges stoves etc there old now
Location: Carrier drive
stayed there many times and I love the place but they need to put money back into the rooms now the fridge and stove, microwave are old now and the mattresses are worn out.
4 out of 5
Recommended
for Everyone
by A verified traveler from Port St Lucie Fl

Spacious rooms and many amenities in the hotel

Posted Jul 7, 2014
Overall a good experience and I would highly recommend it. We are a big family and fit very comfortable in the two bedroom suite.
Comment from Hotel Management
Jul 10, 2014 by WestgateGuestRelations, Hotel Management
Thank you so much for your feedback. It is pleasing to hear you had a great time at the Westgate Palace. We aim to provide you with a unique vacation experience every time you visit. We look forward to serving you again! M.B