Ratings based on 1,760 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean and comfortable

Posted Sep 16, 2014
Enjoyed stay. Very spacious room. Grat pool. Updated rooms.
Comment from Hotel Management
Sep 17, 2014 by WestgateGuestRelations, Hotel Management
Thank you so much for your comments in regards to your stay with us at the Westgate Palace. It would be an honor to provide you with another excellent vacation! Mika
4 out of 5
Recommended
for Everyone
by A verified traveler from Bellmore, NY

Small apartment away from home

Posted Sep 3, 2014
Smaller than I thought based on pictures but big enough to fit our family of 5. Bed was very comfortable! Liked having a mini kitchen for basic meals. Overall satisfied and would recommend to people traveling with families who need more space and amenities than a hotel room.
Comment from Hotel Management
Sep 19, 2014 by WestgateGuestRelations, Hotel Management
Thank you so much for letting us know about your experience. It brings us a lot of joy when our owners and guests have an awesome time and recommend us to family and friends. We are pleased to know you enjoyed yourself and look forward to seeing you again! Mika
3 out of 5
Recommended
for Everyone
by A verified traveler from CA

Close to Universal Studios

Posted Sep 2, 2014
Overall the hotel itself had everything we needed. The rooms were fine. Except of you're staying in the suite and plan to have someone sleep on the pull out couch, don't. That matress is terrible, not acceptable to sleep on. The staff wasn't particularly helpful. We pretty much had to google everything we needed because the front desk had very little information for us, example we wanted to order a cab, call the front desk right? Wrong. They will not help at all, you'll get directed to guest services that rarely answers the phone.
1 out of 5
by A verified traveler from Florida

Pictures are not accurate, rooms very sma

Posted Sep 1, 2014
The rooms are very small, the beds are uncomfortable, the pictures on the web misrepresent the hotel. They will try to sell you a timeshare the second you arrive until you check out. The hotel is cheesy Vegas style. Staff needs customer service training. Will never stay here again.
Comment from Hotel Management
Sep 19, 2014 by WestgateGuestRelations, Hotel Management
Thank you so much for your input. We trully value our owners and guests and wish to ensure that they all have an outstanding vacation time; for that we apologize you did not feel the same way. We hope that you discussed your concerns with management for proper assistance. Please, allow us a future oportunity to exceed your vacation expectations! M.B
3 out of 5
by A verified traveler

Posted Aug 26, 2014
The hotel is a time share and entices you to join there time share. The hotel forgot to come by and clean the room. The pool is small and the key cards were deactivated in the middle of the night on the second day of an 8 day trip.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa Fl

A Wonderful Place to Stay!

Posted Aug 25, 2014
Everything was great except for the sales approach at check-in and also at checkout. However overall , it was really worth the cost and I would definitely recommend to a friend.
Comment from Hotel Management
Aug 28, 2014 by WestgateGuestRelations, Hotel Management
Thank you so much for your response. We’re so happy to hear you enjoyed everything about your stay. We feel honored that you would recommend us and we hope to see you again soon! Sincerely, Idalise
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2014
It was great, disappointed about the guest bathroom at first. Immediately sent someone up to clean with vouchers for us.
Comment from Hotel Management
Aug 23, 2014 by WestgateGuestRelations, Hotel Management
We want to take the time to let you know how honored we are that you selected us as your vacation destination in the Orlando area. It is wonderful to hear that our staff was there to assist you with your requests. We hope to see you on your next vacation! Micky
4 out of 5
Recommended
for Everyone
by A verified traveler from london

All you need for a Florida holiday

Posted Aug 18, 2014
Great centrally located hotel, 10 min walk to wet n wild, 5 minute drive to universal studios. Close to interstate for access to Disney resort, malls, outlets, Busch gardens 1&1/4hour drive to west, Daytona beach 1 hour drive to east. Pool/amenities in hotel adequate for needs. Room facilities excellent & fully equipped. Avoid sales pitch on arrival at hotel, you don't need it for your stay
Comment from Hotel Management
Aug 23, 2014 by WestgateGuestRelations, Hotel Management
Thank you for taking the time to review your stay at the Westgate Palace. It is very gratifying to hear so many awesome details of your stay and know that you enjoyed the location, variety of amenities and the fully equipped units. We feel honored that you would return and can’t wait to see you soon! Mika
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel near to attraction & good looking view

Posted Aug 18, 2014
Would like to come again to stay at Westgate Palace Resort. And have nice outdoor pool near the lake.
Comment from Hotel Management
Aug 22, 2014 by WestgateGuestRelations, Hotel Management
It is fantastic to read your review on the Westgate Palace and know that you had a good time at our large pool with the gorgeous lake view. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Micky
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

close to all parks, family friendly

Posted Aug 17, 2014
Pros: The fact that its a suite and close to all theme parks with shuttle service
Cons: Instead of 2 twin beds in one room, rather 1 queen bed and 1 twin bed. Also shuttle service to and from the airport is important
Location: great location
staff was courteous and friendly. Very helpful. Front desk was very helpful. rooms were nice and clean. Suites were very suitable for our family. Shuttle service excellent.great
Comment from Hotel Management
Aug 22, 2014 by WestgateGuestRelations, Hotel Management
We are beyond thrilled when our guests have a fantastic experience with us here at the Westgate Palace. It is our pleasure to make you feel at home with our outstanding customer service, equipped units and amenities and also the free shuttle that we offer to parks. It would be an honor to provide you with another excellent vacation! M.B