Ratings based on 1,734 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Aug 26, 2014
The hotel is a time share and entices you to join there time share. The hotel forgot to come by and clean the room. The pool is small and the key cards were deactivated in the middle of the night on the second day of an 8 day trip.
4 out of 5
Recommended
for Everyone
by A verified traveler from Tampa Fl

A Wonderful Place to Stay!

Posted Aug 25, 2014
Everything was great except for the sales approach at check-in and also at checkout. However overall , it was really worth the cost and I would definitely recommend to a friend.
Comment from Hotel Management
Aug 28, 2014 by WestgateGuestRelations, Hotel Management
Thank you so much for your response. We’re so happy to hear you enjoyed everything about your stay. We feel honored that you would recommend us and we hope to see you again soon! Sincerely, Idalise
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2014
It was great, disappointed about the guest bathroom at first. Immediately sent someone up to clean with vouchers for us.
Comment from Hotel Management
Aug 23, 2014 by WestgateGuestRelations, Hotel Management
We want to take the time to let you know how honored we are that you selected us as your vacation destination in the Orlando area. It is wonderful to hear that our staff was there to assist you with your requests. We hope to see you on your next vacation! Micky
4 out of 5
Recommended
for Everyone
by A verified traveler from london

All you need for a Florida holiday

Posted Aug 18, 2014
Great centrally located hotel, 10 min walk to wet n wild, 5 minute drive to universal studios. Close to interstate for access to Disney resort, malls, outlets, Busch gardens 1&1/4hour drive to west, Daytona beach 1 hour drive to east. Pool/amenities in hotel adequate for needs. Room facilities excellent & fully equipped. Avoid sales pitch on arrival at hotel, you don't need it for your stay
Comment from Hotel Management
Aug 23, 2014 by WestgateGuestRelations, Hotel Management
Thank you for taking the time to review your stay at the Westgate Palace. It is very gratifying to hear so many awesome details of your stay and know that you enjoyed the location, variety of amenities and the fully equipped units. We feel honored that you would return and can’t wait to see you soon! Mika
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Nice hotel near to attraction & good looking view

Posted Aug 18, 2014
Would like to come again to stay at Westgate Palace Resort. And have nice outdoor pool near the lake.
Comment from Hotel Management
Aug 22, 2014 by WestgateGuestRelations, Hotel Management
It is fantastic to read your review on the Westgate Palace and know that you had a good time at our large pool with the gorgeous lake view. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Micky
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

close to all parks, family friendly

Posted Aug 17, 2014
Pros: The fact that its a suite and close to all theme parks with shuttle service
Cons: Instead of 2 twin beds in one room, rather 1 queen bed and 1 twin bed. Also shuttle service to and from the airport is important
Location: great location
staff was courteous and friendly. Very helpful. Front desk was very helpful. rooms were nice and clean. Suites were very suitable for our family. Shuttle service excellent.great
Comment from Hotel Management
Aug 22, 2014 by WestgateGuestRelations, Hotel Management
We are beyond thrilled when our guests have a fantastic experience with us here at the Westgate Palace. It is our pleasure to make you feel at home with our outstanding customer service, equipped units and amenities and also the free shuttle that we offer to parks. It would be an honor to provide you with another excellent vacation! M.B
3 out of 5
by A verified traveler

Hotel was close to everything, rooms were small.

Posted Aug 16, 2014
Pros: Location
Cons: If you want to relax at hotel or pool forget about it too crowded and loud
This is a timeshare experience, not what I was looking for or aware of. To enjoy MOST of the amenities of the resort you have to go to the presentation which is promised to be no more than 60 minutes, it took much longer then you get a price for the timeshare that is 3 times the current prices online for the same properties.
Comment from Hotel Management
Aug 23, 2014 by WestgateGuestRelations, Hotel Management
We appreciate your responses concerning your stay with us at the Westgate Palace. We welcome owners and guests to our resort; although we are a timeshare property, reservations are welcomed. Our timeshare presentations are opened to those who wish to participate and there are certain promotions added to it as a way to say thank you. Our complete units and amenities are available to all owners and guests, as well. Please stay with us again! M.B
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to theme parks

Posted Aug 15, 2014
Beautiful room, friendly staff, and great location
Comment from Hotel Management
Aug 17, 2014 by WestgateGuestRelations, Hotel Management
Thank you so much for your input. We are very glad you chose us as your vacation destination in the Orlando area and wish to provide with many more explendid moments in the near future! M.B
4 out of 5
Recommended
for Everyone
by A verified traveler

A good stay

Posted Aug 15, 2014
Pros: Centrally located.
This was a good two bedroom condo centrally located. It was close to Universal studios and all the Premium outlets and was a short drive to Disney. The place was clean and well stocked and the staff were very helpful.
Comment from Hotel Management
Aug 17, 2014 by WestgateGuestRelations, Hotel Management
We want to take the time to let you know how honored we are that you selected us as your vacation destination in the Orlando area. It is marvellous that your experience was exactly what we always expect it to be; friendly staff, clean rooms and guaranteed fun. The next time you’re in town; we would love to exceed your expectations once again! Mika
3 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Good place to vacation

Posted Aug 14, 2014
Pros: The hotel facilities were great. However, the staff could be more co-orporative. In addition, I did not like the intense approach used to offer time s
Cons: Make sure all equipment (like the boat) are in working conditions at all time. In addition, staff need training on customer service.
Location: Great location as all major amusement parks were relatively near. The shuttle service helped to make it more comfortable.
The experience was relatively good. I had a great time at the major theme parks.
Comment from Hotel Management
Aug 17, 2014 by WestgateGuestRelations, Hotel Management
We appreciate your responses concerning your stay with us at the Westgate Palace. It brings us a lot of joy when our owners and guests trully enjoy their vacation time. Our great proximity to major touristic points in Orlando, such as, the theme parks and International Dr. will certainly make you wanna come back. We look forward to serving you again! Mika