Ratings based on 942 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, FL

Nice hotel when we were finally directed to the co

Posted Apr 24, 2015
Pros: Large room, comfortable bed, balcong with table and chairs large enough to eat on.
Cons: Explicit directions or warning that all the Westgate facilities have the same address. Also the advertised shuttle to the parks only runs two trips a
Location: We stayed there specifically because we planned to go to Disneyworld. The location was convenient.
We lost our GPS service on the way to the hotel from the turnpike. We called the number on the reservation form and were given directions. Unfortunately the directions were to the timeshare community and not to the hotel, which we did not find out until waiting in line 45 minutes at the wrong check in desk. Once we got to the correct place, the room and amenities were lovely.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Rj

Hotel bem localizado, mas sem serviço de limpeza.

Posted Apr 24, 2015
É um apart-hotel e por isso depende muito do seu estilo de viagem e se você está com crianças. Pros: O hotel eh muito bem localizado para quem vai mais aos parques da Disney, pois fica a uma média de 10 min de distância de lá. O quarto eh muito bem equipado, com cozinha completa incluindo máquinas de lavar louça, lavar e secar roupas. Isso eh muito prático para quem está com crianças. O estacionamento eh gratuito e não cobram resort fee. Contras: o serviço de quarto inclui a arrumação das camas e a troca de toalhas. Mas não eh feita uma limpeza. Se você for ficar poucos dias, não vejo problemas, mas para mais de uma semana, o quarto começa a ficar bem sujo. A não ser que você mesmo limpe com a vassoura e acessórios que eles deixam no quarto. Outro contra eh a internet, que eh paga (9 dólares por dia) e não ter disponível wifi de graça nem no lobby. Mesmo pagando a conexão não eh das melhores. Por fim o último contra eh a taxa para recebimento de compras e encomendas: 5 dólares por pacote! Se passar de 20 pacotes eles cobram 10 dólares por cada um. Para quem gosta de fazer as compras pela amazon, como eu, fica extremamente caro!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa,ON

Nice hotel, very clean and well located!!!

Posted Apr 21, 2015
Loved it!!! I was there from the 17th to the 20th of April, and I was impressed with the place!!! Very clean, kind staff, close to the attractions!!! They helped me with the car rental, ( they called the company, found out prices and you get a discount by doing it through them), they called a shuttle to take me to exchange money at the villas. It was a great experience, I am definitely staying there again!!!!
1 out of 5
by A verified travelerfrom kissimmee, florida

Posted Apr 21, 2015
The staff was very friendly at check in. The hotel had some concerns of mine. The floors were dirty with trash from previous tenants. The bathroom sink had dust and other particles on it. The hair dryer had hair stuck in the dryer (not mine), did not use because of that. Towels were so linty and when we dried off we had white lint all over us. Very difficult if you then needed to put in contacts. Bed spread had blood stains on it, not happy about that. Pool was suppose to be closed, but people were using and very loud and we were on the 5th floor.
Comment from Hotel Management
Apr 23, 2015 by Westgate_customercare, Hotel Management
Thank you so much for sharing your feedback regarding our resorts. We regret to hear the issue you experience throughout your stay. The condition of the unit that you mentioned falls below our standard of service and is very contrasting to the usual guest experience. Our resort appreciates your feedback, as we are always looking for opportunities to address any areas of improvement and growth opportunities. We hope you allow us the opportunity to exceed you expectations in the future. Sincerely, Lissy
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 20, 2015
Price was right and stay was nice!!!! Loved the kitchen and balcony area.
Comment from Hotel Management
Apr 23, 2015 by westgate_customercare, Hotel Management
Thank you so much for your review. We’re thrilled you found value in your stay and you enjoyed our amenities. We hope to see you again soon! Sincerely, Idalise
3 out of 5
Recommended
for Everyone
by A verified travelerfrom SC

Disney trip

Posted Apr 19, 2015
This motel has the be one of the least inexpensive but huge and beautiful 2-bedroom suites I've ever stayed in. It truly was a nice hotel. On the downside, The walls are super thin and I could hear doors inside closing, kids crying below us and loud partners throughout the night which madd it difficult to sleep. It's definitely worth the money but bring a small fan or turn the tv on to counteract the noise outside.
Comment from Hotel Management
Apr 23, 2015 by westgate_customercare, Hotel Management
Thank you so much for your review. We’re glad you enjoyed our 2 bedroom condos along with our fully equipped amenities. We are a timeshare resort and we certainly welcome all guests to enjoy what we have to offer at a great price. We regret to hear you encountered disturbance throughout your stay. Please know our front desk is there to expedite any concerns you may have. We hope you come back and visit us again soon! Sincerely, Lissy
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami, Florida

Excellent!

Posted Apr 3, 2015
Great spacious rooms, very nice and comfortable environment. Will definitely stay here on our next vacation.
Comment from Hotel Management
Apr 23, 2015 by westgate_customercare, Hotel Management
Thank you so much for your kind words. We’re happy to hear you enjoyed our spacious and fully equipped accommodations. We look forward to seeing you again very soon! Sincerely, Idalise
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Posted Apr 2, 2015
Wonderful stay. Friendly and helpful staff. Close and convenient to parks and attractions. comfortable room to come back to after a busy and full day at Disney!
Comment from Hotel Management
Apr 22, 2015 by Westgate Resorts, Hotel Management
Thank you for choosing to visit and leave a review on the Westgate Towers Resort. We are glad to hear that you enjoyed your stay and found us to be a great location. We look forward to seeing you again on your next return to the area. Sincerely, Anja
5 out of 5
Recommended
for Couples
by A verified travelerfrom Florida

One Bedroom Villa is like an Apartment

Posted Mar 30, 2015
Pros: Kitchen and Bathroom
Cons: Nothing.
Location: Lots to do. It's Orlando!
My man and I visited this past weekend to celebrate his Birthday. We definitely won't be staying anywhere else when visiting Orlando. Not one negative at all! Our room was beautiful, bed was comfortable, and the full kitchen and master bathroom was exceptional!
Comment from Hotel Management
Apr 23, 2015 by westgate_customercare, Hotel Management
We beyond thrilled we were able to exceed your expectations. It’s great to know you enjoyed everything from our comfortable beds to our full size kitchen. We look forward to seeing you the next time you’re in the Orlando area! Sincerely, Idalise
3 out of 5
by A verified travelerfrom NB, Canada

Posted Mar 25, 2015
Location: Very handy to the parks. High traffic area.
Studio rooms should not be advertised as accomodating 4 people. Shower and tub were out in the open with no way to block them off for privacy (no curtains/doors). Room is fine for a couple, unless for like to bath in front of your room-mates.
Comment from Hotel Management
Apr 22, 2015 by westgate_customercare, Hotel Management
Thank you so much for your feedback. Whereas our studio units may occupy 4 guests, we definitely recommend booking one of our bigger units for a more spacious and extended stay. We appreciate your feedback and we hope you allow us the opportunity to exceed your expectations in the future. Sincerely, Lissy