Ratings based on 544 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
3.9 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by Brown from Los Angeles

Roomy and homey

Posted Apr 14, 2014 on Hotels.com
You have all the comforts of home here. The place was clean and comfortable. The staff on the other hand was awful! Check in took over an hour and they tried for another 20 min to get us to come preview a time share! We knowingly paid more to rent for the week just so we didn't have to sit through a timeshare presentation! The check in clerk- Amanda was awful! She was rude and couldn't answer any simple question ably the property and assured us we were in a quiet room away from the pool and kids areas, and NOPE- we literally walked in to hear music so loud that we couldn't hear each other. We got placed in the 5300 bldg and We were literally over a pool that was having the loudest DAILY fiesta party. We spent 20 min trying to get the front desk to answer, and finally had to drive back there and wait in line another 30 min to be told to go back to the room and someone would bring us new keys. Well two phone calls and 30 minutes later we got moved. We now were moved to the newer bldg- 5500 and it was perfect! We were told we still had the water view of WDW (to see the fireworks) but sadly our balcony sat in front of huge trees and power lines and a power box, but at least it was away from the fiesta. This room was much better in terms of being newer it was nicer. The jacuzzi tub was better and it had flat screen tv's in both the living room and bedroom. I would def want this bldg again. There isn't room service and even asking for extra towels was met with death stares. Most of the staff seemed young and high and nobody could answer anything about the prop or area. We usually stay at Westgate lakes every year and wanted this prop as we weren't going to universal or sea world at all- just WDW and this location was only 4 miles away. So it worked out pretty good. I would stay here again, but will be more prepared for horrible staff and pushy sales. Otherwise it really was a good stay.
Comment from Hotel Management
Aug 23, 2014 by GuestRelations, Hotel Management
Thank you so much for your input. Our guests and owners are considered part of our Westgate family, that is why we want to ensure the best quality vacation for you and your family. We are so glad that you enjoyed our gorgeous grounds and amenities. We are sorry to hear that you faced some inconvenients with the staff; your participation in the timeshare presentation is completely up to your decision. We would love to have you back and be able to offer you great vacation memories, without any pressure! M.B
5 out of 5
Recommended
for Overnight Stay Before Destination
by Lina n Cj from Orlando

money well spent

Posted Apr 8, 2014 on Hotels.com
Definitely a lot going on at this hotel. Plenty of pools and spas. Alot of activities on sight ( guess thats why there is a reservation fee $11.95 ) . There is a breakfast buffet for $8.95. :) However the cons about this hotel is check out is at 10 am, all pools close at 10pm , and there is a restaurant on site that we went to for dinner @11pm .. and that as well was closed. Other then that VERY NICE PLACE
Comment from Hotel Management
Aug 16, 2014 by GuestRelations, Hotel Management
Thank you for your comments on the Westgate Town Center. We are glad that you enjoyed so many things we have for the whole family to choose from. Our property has various amenities and it is a family-oriented property, that is why some of them do not close so late, but definetely, on an average hour that everyone can take advantage of. Besides that, our fantastic location will make you selection an easy one. Our team waits for your next visit! Micky
3 out of 5
Recommended
for Overnight Stay Before Destination
by Raymond Crispin from CC

need more staff on weekends

Posted Apr 8, 2014 on Hotels.com
After waiting almost an hour in the check in lines, I finally got to my room where I find that the door keys were not programmed correctly. I had to call hotel security to let me in...after another 20 minute wait! Your check in lines wouldn't last an hour if you had more people checking guests in. My room key error probably would not have happened if the service rep wasn't so rushed to get to the next guest.
Comment from Hotel Management
Aug 23, 2014 by GuestRelations, Hotel Management
We appreciate your review on your stay at the Westgate Town Center. We want to ensure that every owner and guest feels at home. We are sorry to hear that you faced challenges with the check in time. We are a very big property and sometimes long lines are out of our control, specially during high season. We hope that this experience does not take away from you visiting us again! Mika
3 out of 5
Recommended
by Scott from Asheville, NC

April 2014

Posted Apr 7, 2014 on Hotels.com
My family and I stayed at this property in April 2014 for 7 nights. I can only write about the Town Place Towers, which is a large building with multiple units, estimated at over 300 units.. From the time you check in the resort staff is only focused in selling you s timeshare. When we checked in on Friday afternoon there were no luggage carriers to be found. When I called the front desk they only offered there bellhop service. Later in the week I saw up to 5 carts in the lobby, but 5 carts for a 300 unit building is nowhere near enough. The walk from the parking lot to the building and then down what Im guessing to be a 100 yd hallway, only accessible from the parking lot from one side of the building, is brutal when you're carrying a weeks worth of food and clothing. Later in the week I was going to try to extend our stay for one additional night, I went to the front lobby and inquired about the rates and was told "our rates are really expensive here at the desk and I would suggest you book something on line". The resort requires a daily resort fee. My daughter wanted to go on the paddle boats and when I went to check in I was told that the boats were an additional fee. I asked what the resort fee was for and no one could answer. In conclusion the room was clean, but nothing special and a long walk from the parking lot. The resort staff was not helpful at all and only focused on selling you a timeshare.
Comment from Hotel Management
Aug 23, 2014 by GuestRelations, Hotel Management
Thank you for taking the time to review the Westgate Town Center. We trully value our owners and guests, for that we apologize you did not feel that way. We certainly do not want anybody to feel pressured into buying a timeshare, it is totally up to you to decide. Our owners do not pay a resort fee but our guests pay for a flat fee that includes the internet service and other resort's access. It would be an honor to have you back and be able to exceed your expectations! Micky
5 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient, excellent supermarket.

Posted Apr 7, 2014
Pros: The room, the supermarket. (I only stayed one night), I couldn't enjoy much.
Cons: Registration process, speed up.
Location: Location was fine, I don't know things to do near by, because I was for one night, for a Soccer Tournament.
I was extremely happy, room surpass my expectation, the bathroom with 2 heads and mirror inside the shower, what a nice detail. The only thing that is a little annoying is the registration process, the lane was huge, and once you are with the receptionist person it took a lot of time to complete the process. You should have a more technological process, in order to speed the process. Another thing is you charge almost $12 for "resort fee" that you don't see during your reservation process, and I don't think this is right. Customer has to know, upfront.
Comment from Hotel Management
May 14, 2014 by WestgateGuestRelations, Hotel Management
Thank you for providing us with your experience. It is great to know you were “extremely happy” with the room. We work hard to make our guests feel right at home and we’re glad you experienced just that! Our staff strives to make the check-in process run as smooth as possible for our guests. Upon booking a reservation, we generally inform our guests of the resort fee as well as the $50 incidental hold that will be put on their card. We apologize you had issues during check-in and if you weren’t informed of the resort fees. Please come back and visit us again soon! Sincerely, Idalise
5 out of 5
Recommended
for Everyone
by A verified traveler

One day Getaway

Posted Apr 7, 2014
Pros: The accommodation
Cons: At the moment just continue offering the wonderful services.
Location: The location was central surroundings was quite interesting and I was quite satisfied.
My experience at Westgate Town Center was wonderful the staff are friendly and courteous. For a change I feel like I was there for days.
Comment from Hotel Management
May 13, 2014 by WestgateGuestRelations, Hotel Management
It is wonderful to know you enjoyed your stay at Westgate Town Center! We train all our staff to be friendly and courteous and we’re so happy they were able to assist you. We hope you come back and visit us soon! Sincerely, Idalise
3 out of 5
by chris from vi

VIP access?

Posted Apr 6, 2014
Not my cup of tea, room set up was odd, bed was uncomfortable and I felt like I was in a cave. Never again much better options for the price. On a positive note woman that checked me in was very pleasant!
Comment from Hotel Management
May 13, 2014 by WestgateGuestRelations, Hotel Management
We appreciate your feedback. We’re glad our staff was pleasant and able to assist you. We take all our guests’ comments into consideration, as we’re always looking to provide a better stay for our guests. We hope you allow us the opportunity to exceed your expectations in the future. Sincerely, Idalise
5 out of 5
Recommended
for Everyone
by chuck from z

Very clean

Posted Apr 5, 2014
Very clean hotel and very big rooms also the pool was super warm!!
Comment from Hotel Management
May 7, 2014 by WestgateGuestRelations, Hotel Management
Thank you for taking a moment to review your stay at the Westgate Town Center. We value each end every guest and we appreciate you chose us in the Orlando area. We are glad you enjoyed our clean, comfortable and large units. We also offer great amenities, such as heated pools for the whole family to enjoy. We hope to see you on your net vacation! M.B
5 out of 5
Recommended
by A verified traveler

Nice and clean

Posted Apr 2, 2014 on Hotels.com
Clean room with nice amenities.
Comment from Hotel Management
Aug 9, 2014 by GuestRelations, Hotel Management
Thank you for posting such great review of the Westgate Town Center. It is always a pleasure to hear that our guests enjoyed our beautiful rooms and amenities. Please come back to stay with us again! Victor
3 out of 5
Recommended
for Couples
by Elizabeth from Oklahoma

Avoid This Hotel

Posted Apr 1, 2014 on Hotels.com
Westgate is actually a time share community that rents empty rooms. They kept us for thirty minutes while checking in to try and sell us a timeshare, and were very rude when we declined. They also made a point to point out every amenity we couldn't use unless we were owners. Our room was nice for the cost, but the AC and both TVs were broken. Housekeeping forgot to lock the adjoining room and the neighbor's kids kept running into our room. We will be staying elsewhere next time.
Comment from Hotel Management
Aug 9, 2014 by GuestRelations, Hotel Management
Thank you for staying with us! We love to hear back from our guests on their experiences. We focus on providing the best vacation experience for all our guests. We understand you some challenges with your stay. We have taken note of the issues and will address with the management team. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future! Victor