Ratings based on 544 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
3.9 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
Recommended
for Families
by DT16822 from South Florida

Terrible costumer service

Posted Jun 6, 2014 on Hotels.com
I have to say that this hotel has all the amenities you may need or want for your family. However, the customer service needs to improve considerably. Let's begin with the lines and the time you have to spend in order to register. When we arrive to the room assigned the lock was not working properly, I asked for a different room since this a security issue at least for me, the person that took us to the room indicate us to wait he will go and make all the arrangements to move us to a different room so he left and never came back after waiting and waiting for a long period of time I decided to go back to the main registration desk and surprisingly nobody could help us. Finally after making the line again I got a new room assigned, never an apology for all the inconvenience caused. They should considerate you are traveling with kids. I will not recommended this hotel nor stay here again
Comment from Hotel Management
Aug 30, 2014 by GuestRelations, Hotel Management
Thank you for taking the time to write a review on the Westgate Town Center. It is great to know that you took advantage of our complete amenities with activities offered for the entire family to have fun. On the other hand, customer service is a priority ate Westgate Resorts, but it seems that this was not your personal experience. We would be honored to host you again and exceed your expectations! M.B
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel family, young couples, friends

Posted May 27, 2014
Nice service and staff, they are always ready to help you and try their best to fulfill your requirements. Deserve the price!
Comment from Hotel Management
Jun 12, 2014 by WestgateGuestRelations, Hotel Management
We appreciate and value your comments. It so gratifying to know our staff fullfilled your vacation needs; we are here to provide you with a memorable time. What a better way than spend time with our loved ones than the Mickey land. We are already waiting for your return! Mika
5 out of 5
Recommended
by Steve

This traveler left a rating score only Posted May 5, 2014 on Hotels.com
3 out of 5
Recommended
for Everyone
by A verified traveler

Rooms we're clean tv's were out dated, cookware?

Posted May 5, 2014
The two beds should be queen size and have better mattress
Comment from Hotel Management
May 9, 2014 by WestgateGuestRelations, Hotel Management
We appreciate your feedback. We take everything our guests have to say into consideration because we’re always looking to provide them with a better stay. We hope you allow us the opportunity to exceed your expectations in the future. Sincerely, Idalise
1 out of 5
Recommended
by A verified traveler

This is a timeshare "come-on"

Posted May 5, 2014 on Hotels.com
I was angry. I thought this was a motel/hotel. It was a vacation villa/time share. We were not informed of how to check in. Thankfully, an agent from Hotels helped me with a phone number. There was pressure to listen to a buy-in to a vacation club of some sort. Someone from Hotels.com should have checked out the place.
Comment from Hotel Management
Aug 23, 2014 by GuestRelations, Hotel Management
Thank you for your feedback. The Westgate family is proud to be a timeshare company.On the other hand, we do have owners and also guests that simply make reservations and do not own with us. The timeshare presentation is flexible to those who wish to participate. We hope you would come back and let us exceed your expectations! M.B
4 out of 5
Recommended
for Families
by Ian from Pembroke Pines

Perfect location

Posted May 4, 2014 on Hotels.com
Apart from the cleanliness of the room, we were totally satisfied. Would use it again for sure. The staff at reception couldn't have been more helpful and friendly.
Comment from Hotel Management
Aug 16, 2014 by GuestRelations, Hotel Management
Thank you for your comments in regards to your stay with us at the Westgate Town Center. It is awesome to read that our staff was at your service during your stay; we want everybody to feel like family. We are a timeshare resort, that is why our cleaning service works a little different than a hotel. Come join the Westgate family again! Mika
5 out of 5
Recommended
for Business Travelers
by Aisha Davis from Georgia

Westgate vacation villas

Posted May 3, 2014 on Hotels.com
I have to say the stay at westgate was great. Very clean and spacious.
5 out of 5
Recommended
by Kat from Palm Beach

I love this hotel

Posted May 2, 2014 on Hotels.com
Best hotel I've ever stayed in!
Comment from Hotel Management
Aug 16, 2014 by GuestRelations, Hotel Management
We are so excited to read your comments on the Westgate Town Center and know that your stay was the best ever. We hope we can provide with another amazing time in a near future! M.B
5 out of 5
Recommended
by Shanna from Oviedo, FL

very nice

Posted May 1, 2014 on Hotels.com
I think this hotel is worth the money. It's clean and has great room and space. I would recommend to all my friends.
Comment from Hotel Management
Aug 16, 2014 by GuestRelations, Hotel Management
Thanks for your comments and recommendation on the Westgate Town Center. Our big and complete structure and the variety of activities for all ages will surely make this location a must-see when you come to Orlando. We are happy to know you found the property clean and afordable. We are looking forward to your next visit! Micky
5 out of 5
Recommended
for Couples
by Kenya Watson from Atlanta,GA

Loved this hotel

Posted Apr 29, 2014 on Hotels.com
I took my boyfriend on a trip for his birthday. They upgraded us to a one bedroom upon arrival. The resort is beautiful & they cleaned up our room everyday. The wifi kind of sucked but it's a big resort so I would expect that. Location is great not far from universal studios which I took my boyfriend. I loved it! I'll be staying there when I come back.
Comment from Hotel Management
Aug 16, 2014 by GuestRelations, Hotel Management
We appreciate your review on the Westgate Town Center. We are honored to hear that you chose us for a special celebration like this one. We are always looking for ways to improve our owners and guests experiences, in order for that to happen, we upgrade constantly and as needed; for that we are happy that you were able to live it. Our complete property and gorgeous view will certainly make you want to come back and visit us many more times to come! Micky