Ratings based on 1,128 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.1 Room cleanliness
3.7 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Nov 14, 2014
The room had a terrible smell upon arrival and the beds were extremely uncomfortable. Would not stay here again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom FL

Nice hotel close to the main strip

Posted Nov 10, 2014
The location of the hotel is amazing. It is less than 5 mins away from a main strip where there are tons of restaurants and stores to shop.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort Lauderdale, FL

Nice hotel, lots of activities, great scenery

Posted Nov 2, 2014
I had a great time, employees were helpful, more than a hotel experience, it feels more like an extension of home.
Comment from Hotel Management
Nov 7, 2014 by WestgateCustomerCare, Hotel Management
Thank you very much for your fantastic review! We are delighted to hear that you had an amazing time at the Westgate Vacation Villas Resort. Your home away from home awaits you next time you are in the area. Sincerely, Anja
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami

Nice rooms

Posted Oct 31, 2014
Pros: Very clean and a good size shower.
Cons: The check-in process. It took me over 1 hour to check-in. Other than than, the hotel offers pretty much everything I needed.
The hotel room was nice and clean. The hotel staff at the check in counter were friendly.
Comment from Hotel Management
Nov 7, 2014 by WestgateCustomerCare, Hotel Management
We are so happy to hear your enjoyed your stay with us and we look forward to your next visit to the Westgate Vacation Villas. Sincerely, Anja
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Puerto Rico

Beautiful facilities, close distance to everything

Posted Oct 29, 2014
Pros: the comfort.
Cons: Registrations waited to long in line
Location: great!! is near everything i wanted to see..
wonderful experience! last minute reservation.. i'm glad i choose this hotel.. facilities were in great conditions, rooms were clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

VERY COMFORTABLE, WE'VE STAYED HERE SEVERAL TIMES

Posted Oct 27, 2014
Pros: didn't really get a chance to enjoy the grounds but i'm sure it's fabulous
Location: location is perfect
drove to the contemporary hotel and caught the monorail to the polynesian to watch the fireworks. our stay at westgate was very comfortable.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom MAMI, FL

Great hotel it has everything at the property.

Posted Oct 25, 2014
Pros: everything was perfect, beautiful, clean, gorgeous all over.
Cons: Staff at the front desk, must be more pleasant and sharp. Need more people to assist when you have a large crowd checking in late.
Location: Perfect, everything was great
Sorry but I must be honest Check in was a horrible, only two employees to register guest in. This was at 11:00 pm After an Hour another employee came out. the system was slow. No one from the management came out to appologieze this was late in the night going into the next day. we received our room key at around 3am. I believe that if you are short in staff than someone from the management should take the initiative. Customer service is the first thing one sees anywhere. Yes there are many hotels in Orlando, but this one was highly recommended. All was great but that. You drive 4 hours late at night, kids were crying and the adults were causing problems with the other guest. Again the place was beautiful but the first impression is the most important.
5 out of 5
Recommended
for Families
by A verified travelerfrom FLORIDA

nice hotel

Posted Oct 20, 2014
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Comment from Hotel Management
Oct 24, 2014 by WestgateCustomerCare, Hotel Management
We appreciate and value your comments. It is great to know that you really enjoyed your vacation time with us. It is our wish to have the opportunity again to serve you! Mika
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Orlando

Just a day with my kids

Posted Oct 13, 2014
Great facilities And a awesome staff.... Had a issue with ants and they sent someone within 20 mins.
Comment from Hotel Management
Oct 27, 2014 by WestgateCustomerCare, Hotel Management
It’s fantastic to hear you enjoyed the facilities and staff. We definitely strive hard to accommodate all our guests throughout their stay. Please come back and visit us again soon! Sincerely, Idalise
2 out of 5
by A verified traveler

Posted Oct 13, 2014
Very old fashion the beds are really uncomfortable and everything looks old
Comment from Hotel Management
Oct 27, 2014 by WestgateCustomerCare, Hotel Management
Thank you for sharing your honest feedback. We understand some of our units may look a little tired but please understand that we are currently undergoing upgrades and renovations throughout our property. We are absolutely committed to keeping the units, as well as the overall resort fresh and up to date. We’d like to thank all our guests for their patience during this process as we are a large property. We sincerely hope to have the chance to welcome you back and wish you all the best on your future travels. Sincerely, Idalise