Ratings based on 1,866 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
by A verified traveler
Nice hotel but far from restaurants and shoppingPosted May 20, 2015
Nice hotel. Relatively new facilities. However will not go back if not driving/renting a car. Distant from other locations such as restaurants, grocery shopping etc. had to use shuttle which ran with a restricted schedule.
for Everyoneby A verified traveler
Posted May 20, 2015
The staff, specifically the people selling tickets to the parks, need to be more pleasant and nice to guests. They were not helpful and demeaning.
by A verified traveler
Staff were extremely not helpfulPosted May 18, 2015
I asked couple of favors from the front desk they didn't even bother to think about the answer before saying NO . They tried to charge my room with some food charges and when I told them about it they got really upset . They investigated in the receipts they saw its a mistake . They took off the charges but she was still very mad .
for Everyoneby A verified travelerfrom Charlotte NC
Nice balcony room overlooking canopy entrancePosted May 18, 2015
The hotel location was a benefit. The room and hotel amenities were nice although the balcony curtain was torn/broken. The hotel had a daily parking deck use fee that was disclosed upon check in But they left out that it was a double charge fee each day. I didn't think this was fair given the car never moved during the three day stay. Probably would not recommend another stay!
for Everyoneby A verified travelerfrom NC, Advance
Near Disney BoardwalkPosted May 13, 2015
Loved it... will come back. The property was beautiful and the staff were very friendly.
for Everyoneby A verified travelerfrom G.
Lots of pools to choose from.Posted May 12, 2015
It's our third trip to this hotel for the last four years. Overall, it has always been a great experience which is why we kept coming back. However, this last visit was a little off than the previous. We had toilet problems (won't flush). We called it in, they fixed it right away but the problem came up again that night. When we also checked in to the room, there were used Qtips tucked in between the bed and the night stand . It grossed me out.
for Familiesby A verified traveler
Nice hotel with plenty of entertainmentPosted May 12, 2015
There's plenty to do at this hotel, with fun activities for kids and grown ups.
for Everyoneby A verified travelerfrom Jacksonville, FL
Your comparison stops herePosted May 12, 2015
I was floored by the hotel's magnificent layout, modern furnishings, and world class amenities. I literally have stayed at 100 Orlando area hotels/resorts, and this one is right at the top. Well done!
for Everyoneby A verified travelerfrom miami, fl
BreathtakingPosted May 12, 2015
Amazing Resort, very clean, the amenities are amazing
for Everyoneby A verified travelerfrom sebring fl
Nice pet friendly hotel!Posted May 11, 2015
If your looking for a great hotel in the Disney area look no more! We were traveling with a small dog and needed a pet friendly hotel. This is one of the nicest hotels we've stayed at that allows dogs. The hotel was very clean and had lots to do!