Ratings based on 2,534 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very clean hotel

Posted Nov 24, 2014
I stayed for only one night but loved it for the price. It has an excellent Disney store and a great bar. Very close to Downtown Disney.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom puerto rico

family vacation

Posted Nov 23, 2014
excellent and friendly staff, only draw back was the daily parking fee. parking employees went beyong expected.
Comment from Hotel Management
Nov 26, 2014 by Helen, Hotel Management
Dear Kendrick, Thank you for taking a moment to review our hotel and share your feedback with our team. I am pleased to know that you felt that our team was accommodating to all your needs especially our valet staff. I would like to apologize for any inconvenience you had faced with the parking fee. We do charge $8 for either valet or self-parking. Our team hopes that you choose to stay with us again if your travel plans bring you back to the Orlando area. Sincerely, Shelby Brandt Voice of the Customer
2 out of 5
by A verified travelerfrom new york

Hotel or Motel. Which is it!?

Posted Nov 23, 2014
Pros: Proximity to downtown disney.
We were never told out room we picked was nit in the hotel tower itself. Our room was a mile away, outside entrance into the bedroom. Just like a motel!!! Simply terrible. Coffee maker broke and no hot water for shower at 7 am. Walls are paper thin and so we listened to conversation/ party next door till 3 am. Just terrible. Even a full refund wouldn't suffice!! Asked staff to help print boarding passes for our flight. They sent us to a courtesy disk computer which was fine. Went to print and printer was out of paper. Went to ask for two sheets of printer paper and they said No. They were not allowed. Just horrible customer service.
2 out of 5
by A verified travelerfrom North carolina

Not recommended for family

Posted Nov 23, 2014
Room smelled dirt. Low end hotel. Most people are in the area just for Disneyland so they won't go back anyway. Staff seems to understand that so there is no care for the room comfort. Luckily we can leave the review...
3 out of 5
Recommended
for Everyone
by A verified travelerfrom St Petersburg, FL

Good Location

Posted Nov 22, 2014
Pros: Free WiFi
This hotel is just across the street from Downtown Disney and includes free transportation to the various parks. The room was small and could use updating, but, for the price it was fine.
Comment from Hotel Management
Nov 25, 2014 by Helen, Hotel Management
Dear Nick, Thank you for taking a moment to review our hotel and share your most recent experience with our team. We are pleased to know that your enjoyed our location and the free transportation we provide to all the Disney Theme Parks. I would like to extend my apologizes for any inconvenience you faced while staying in your guest room. On behalf of the entire team, we hope you choose to stay with us again so that we will have another opportunity to serve you. Sincerely, Shelby Brandt Voice of the Customer
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near to Downtown Disney.

Posted Nov 21, 2014
Reliable and free transportation to go to the attractions and return to the hotel. Excellent!
Comment from Hotel Management
Nov 26, 2014 by Helen, Hotel Management
Dear Valued Guest, Thank you for your nice review about our hotel. I am pleased to know that our free Disney transportation shuttles were able to accommodate all your vacation needs. Should your travel plans bring you back to the Orlando area please consider staying with us again so that our team can continue to provide you with great customer service. Sincerely, Shelby Brandt Voice of the Customer
Comment from Hotel Management
Nov 25, 2014 by Helen, Hotel Management
Dear Valued Guest, Thank you for taking the time to review our hotel and share your nice comments with our team. I am pleased to know that you enjoyed our free Disney shuttle transportation. Our team looks forward to your return trip and the opportunity to serve you again. Sincerely, Shelby Brandt Voice of the Customer
3 out of 5
Recommended
for Everyone
by A verified traveler

Very close to Downtown Disney

Posted Nov 19, 2014
Pros: Clean and walking distance to Downtown Disney.
Cons: Needs updating!!
Room was clean, but small and in need of updating! Hotel overall was quite nice.
Comment from Hotel Management
Nov 25, 2014 by Helen, Hotel Management
Dear Valued Guest, Thank you for sharing your most candid comments with our team. I am pleased to know that our housekeeping team was able to meet your expectations and continually provide you with great service. I would like to extend my apologizes for any inconvenience you faced with the decor of your guest room. I hope that you choose to stay with us again if your travel plans should bring you back to the Orlando area. Sincerely, Shelby Brandt Voice of the Customer
5 out of 5
Recommended
for Everyone
by A verified travelerfrom canada

Devan at reception was most helpful. Brkfst good

Posted Nov 18, 2014
Pros: Location
Cons: Keep steam trays warmer at Brkfst buffet
Location: Disney world Lake buena vista
Efficient and pleasant staff. Devan especially welcoming
Comment from Hotel Management
Nov 26, 2014 by Helen, Hotel Management
Dear Polly, Thank you for sharing your nice comments with our management team and mentioning Devon for his outstanding customer service. If your travel plans bring you back to the Orlando area, I hope you choose to stay with us again so that we can continue to provide you with great customer service. Sincerely, Shelby Brandt Voice of the Customer
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hollywood, Fl, USA

Posted Nov 18, 2014
Nice Hotel just a three minute walk to downtown Disney. The Staff were friendly and the room was clean
Comment from Hotel Management
Nov 26, 2014 by Helen, Hotel Management
Dear Carmel, Thank you for providing our team with your feedback from your most recent stay at our hotel. I am pleased to know that our location and our staff was able to accommodate your vacation needs. I hope you choose to stay with us again if your travel plans bring you back to the Orlando area. Sincerely, Shelby Brandt Voice of the Customer
5 out of 5
Recommended
for Everyone
by A verified travelerfrom lee high actes

Great place to stay to go to disney

Posted Nov 18, 2014
Stayed there a few times already and like it everytime !