Ratings based on 2,723 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 16, 2014
Hotel was nice.. Rooms were in need of an update... Great location..
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hope Mills, NC

Nice hotel close to Downtown Disney

Posted Dec 16, 2014
Pros: Free shuttle bus
Cons: everything was great
Location: location is close to all the attractions and walking distance to Downtown Disney
The hotel was really nice and convenient to all attractions. You can walk to Downtown Disney or take the free shuttle bus to the attractions. The staff was very pleasant except for one lady who worked the morning shift at the 24 hour snack bar counter. She seemed like she was having a bad day one of the mornings we were leaving to visit an attraction. I went in to get change from her for the valet and with an attitude she says she didn't have change for a $20. If I needed to buy something to get change that is all she had to say I could have easily done that. But other than that the hotel is a wonderful place to stay. Our last day their we did the character breakfast and Cheila was a very delightful waitress. I would definitely stay there again.!
Comment from Hotel Management
Dec 17, 2014 by Helen, Hotel Management
Dear Jesse, Thank you for sharing your most recent experience with our team. I would like to extend my personal apologies for the service you experienced. These are certainly not the standards that we hold our team accountable for and we will continue to strive to deliver great customer service. I am pleased to know that you had the opportunity to dine with Goofy and Pluto during your stay. Thank you for mentioning Cheila and her great service. I will share your nice comments with her! Our team looks forward to the next time you stay with us! Sincerely, Shelby Brandt Voice of the Customer
1 out of 5
by A verified travelerfrom orlando

Very old and run down room.

Posted Dec 15, 2014
Old room. Felt like I was at a Days Inn. Basically dirty shower.
Comment from Hotel Management
Dec 17, 2014 by Helen, Hotel Management
Dear Fern, I would like to extend my personal apologies for any inconvenience you experienced during your stay with us. I have shared your concerns with the management team and they will be addressing these issues immediately. I hope you give us another opportunity to serve you if your travel plans bring you back to the Orlando area. Sincerely, Shelby Brandt Voice of the Customer
5 out of 5
Recommended
for Everyone
by A verified traveler

very clean !! :)

Posted Dec 15, 2014
great very nice and very clean, very decent crowed
Comment from Hotel Management
Dec 17, 2014 by Helen, Hotel Management
Dear Valued Guest, Thank you for your nice comments about our hotel. I am pleased to know that our housekeeping team was able to exceed your expectations and deliver great service to you. We look forward to the next time you stay with us! Sincerely, Shelby Brandt Voice of the Customer
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vienna, Austria

Nice hotel close to downtown Disney

Posted Dec 14, 2014
Pros: Easy check-in and out, Dollar rent-a-car is located right at the hotel, room was very clean and nice, location is perfect. Very friendly staff.
Cons: There is no shuttle possibility outside of Disney - e.g. to SeaWorld. Would be nice in the future for travelers without car.
The hotel is in a very convenient location just across the street from downtown Disney - nevertheless our room was very quiet, amenities are fine, nice pool area. The Dollar rent-a-car possibility at the hotel is very convenient.
2 out of 5
by A verified travelerfrom S

Everything costs extra!

Posted Dec 14, 2014
Rooms were old and needed updating. Our main elevator was super small and unclean. No complimentary computer services!?!? Breakfast buffet for my family was over $120 for 4 adults and 2 kids! Ridiculous!
Comment from Hotel Management
Dec 17, 2014 by Helen, Hotel Management
Dear Cherry, I would like to extend my sincere apologies for not meeting your expectations during your stay with us. Our team takes these reviews very seriously and it is very disappointing when one of our guests informs us that they had an unpleasant stay. Your comments have been shared with the management team and they will address these concerns immediately. Sincerely, Shelby Brandt Voice of the Customer
1 out of 5
by A verified traveler

Just looked like a Motel behind a Hotel-like lobby

Posted Dec 14, 2014
Pros: Nothing
Mine was the apathetic vacation experience at the Hotel Blvd Wyndham. I booked it through Expedia and was made to stay in a motel like ambiance.
Comment from Hotel Management
Dec 17, 2014 by Helen, Hotel Management
Dear Subrat, Thank you for taking the time to review our hotel and share your concerns with our team. I would like to extend my apologies for the inconvenience you encountered during your stay with us. Our team is committed to delivering great customer service and we are always disappointed when a guest has an unpleasant stay with us. We hope that you give us another opportunity to serve you and provide you with a better stay. Sincerely, Shelby Brandt Voice of Costumer
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice close to downtown disney

Posted Dec 11, 2014
Place was nice but could have been cleaner . The room rug could use a steam cleaning..
Comment from Hotel Management
Dec 16, 2014 by Helen, Hotel Management
Dear Valued Guest, Thank you for taking the time to review our hotel and share your concerns with our team. I would like to extend my apologies for any inconveniences you experienced with the housekeeping deficiencies. I have shared your comments with the housekeeping manager so that she can address her team and provide better service. Our team hopes to see you again if your travel plans bring you back to the Orlando area. Sincerely, Shelby Brandt Voice of the Customer
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ft myers fl

Great disney hotel

Posted Dec 9, 2014
The hotel is one block from downtown Disney. One mile from different restaurants and shopping. They have a shuttle to disney parks every thirty minutes. The shuttles run until 90minutes after parks close. The hotel is beautiful. Eveyone there is very helpful and nice. We had the best time!
Comment from Hotel Management
Dec 16, 2014 by Helen, Hotel Management
Dear Shan, I am happy to know that you had a great time staying with us and enjoyed may of the amenities we offer as well as our convenient location. If your travel plans bring you back to the Orlando area, I hope you choose to stay with us and give our team another opportunity to exceed your expectations. Sincerely, Shelby Brandt Voice of the Customer
3 out of 5
Recommended
for Everyone
by A verified travelerfrom North Carolina

Walking Distance to Downtown Dosney

Posted Dec 9, 2014
One night stay. Our AC didn't work. Didn't call maintenance because it was late and we were leaving early. Great location for visiting Downtown Disney.
Comment from Hotel Management
Dec 11, 2014 by Helen, Hotel Management
Dear Allison, Thank you for bringing your concerns to our attention and for sharing your candid comments with our team. I would like to extend my apologies for the inconvenience you experienced in your guest room with the deficiencies in the air conditioning unit. I have shared your feedback with the maintenance director to ensure guest satisfaction in the future. I am pleased to know that you enjoyed our location in reference to Downtown Disney. If your travel plans bring you back to the Orlando area, our team would like the opportunity to serve you again and create a better experience. Sincerely, Shelby Brandt Voice of the Customer