Ratings based on 809 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Ontario Canada

Adequate hotel near the airport.

Posted Mar 26, 2015
Pros: Room size, clean warm pool, good workout room, good donuts in the morning.
Cons: Fire all your staff and hire new ones, or TRAIN them to provide excellent customer service and get rid of the sunken computers at front desk!
Location: Airport hotel.
Rooms with double beds rather than queens were not very comfortable for a family of four. The hotel staff was very unprofessional upon check in - they were very disorganized and didn't seem to know what they were doing. We did not receive our requested wake up call in the morning prior to a 7:55am flight - essential for a hotel that services the airport. The staff was the biggest problem with this hotel - they were very amateurish - not high quality customer service that one would expect at a Hyatt.
4 out of 5
Recommended
for Families
by A verified traveler

Good hotel in Orlando

Posted Mar 22, 2015
Pros: see above
Cons: room was not consistently well cleaned shuttle service only goes 3 miles from hotel
Location: A bit far from Disney, and two tolls to pay to get there
While a bit far from Disney, we were very pleased at facilities - clean, comfortable, excellent breakfast, free WiFi. A bit expensive though
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Victoria, BC Canada

Close to Airport

Posted Mar 4, 2015
Pros: The shuttle service was free and the size of the room was well above adequate. The bed was extremely comfortable.
We were pleased with the Hyatt. Although it appears to be a somewhat older hotel, it has been maintained as much as possible. The shuttle service from the airport was free as it was a good 10 min. drive to the hotel. The size of the room was a nice surprise and the comfortable bed was appreciated.
1 out of 5
by A verified traveler

Close to airport but not accommodating

Posted Feb 16, 2015
Pros: It was close to the airport and clean
Cons: Train employees
Checked in at night took 45 minutes to get into my room, the staff did not know how to use the system and even though I had paid in advance wanted to have my card on file for incidentals. Three employees not one was able to resolve the problem or work together. Since it was late at night there was no one else there. They called the manger who did not want to talk to me. They did offer me water or a free meal but I had a flight in a few hours and just wanted to sleep. I think once the staff is trained on how to use the system the problems should resolve themselves. .
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Michigan

Top Secret Deal Fail

Posted Feb 12, 2015
Pros: Staff friendliness & ease of check in.
Cons: An updated fitness center.
Location: There is an airport near by that a lot of people use for air transportation.
The Hyatt Place itself is excellent, it just stunk that I did the top secret deal, as they give you the bottom of the barrel room availability. I had a handicap room with no counter space & a wheelchair shower, which was a pain to use. I like the Hyatt Place, just not happy with being stuck in their worst rooms because of using a top secret deal.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth Amboy, NJ

Unexpected in a good way

Posted Feb 5, 2015
Pros: pool, gym, spacious room
Cons: Staff was friendly and helpful but there were a couple times that we needed assistance and couldn't find anyone.
Location: It's Orlando, FL. If you don't know what's there you are living on another planet.
We were stranded by a flight cancellation and did not have a hotel. We went online quickly and really found the first availability that look good. We got more than we expected. A very nice room and friendly staff made the place comfortable. The pool and excellent gym were a great bonus.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Good Orlando Value

Posted Feb 4, 2015
Pros: Proximity to airport
Cons: Breakfast could be better.
Location: Really is good location to all of Orlamdo
We stayed here for our Parents weekend at UCF. While its really not that close to UCF it was nicer than most of the hotels we stay at in the orlando area. We had a late arrival and an early flight leaving, so its location close to the airport was very convienent. Free breakfast was nice, not great. Facilities like gym were nice as well. Would recommend. Good value.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom out of town

Nice Hotel close the Airport Restaurant and Mall

Posted Jan 31, 2015
Pros: Friendly ,Helpful staff
Cons: maybe the breakfast
Location: Restaurants and Mall
My experience at Hyatt Place Orlando was an enjoyable one although my stay was a short one it was very comfortable home away from home. It was my first visit I was very impressed by the driver that picked us up he was very friendly and helpful with relevant information Upon arrival at the Hotel the front desk staff was very inviting friendly Housekeeping department did a excellent job with our room Overall the trip was beautiful,service would be rated as excellence in my book I would recommend this Hotel to anyone and definitely visit again
3 out of 5
Recommended
for Everyone
by A verified traveler

Good for overnight stay

Posted Jan 27, 2015
Good value for overnight stay close to airport. Would be fine to stay at for longer but only needed some where for the night. We traveled with 2 small kids and found the suite with living area was a good size. Half partition between living area and sleeping area was nice when kids were asleep.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Chicago

Nice, roomy and well kept hotel

Posted Jan 27, 2015
Cons: The mattress. Have you thought about using "tempurpedics"?
Location: Excellent location, near airport and restaurants.
Staff was attentive, area well decorated and practical, the room itself was very spacious and comfortable, clean with a modern style. Hot breakfast and close to airport and restaurants was a big plus. The only negative was the mattress: too hard for our taste.