Ratings based on 1,163 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to airport

Posted Mar 29, 2015
We were in just for a night to catch a flight out of Orlando. Shuttle service to airport was awesome!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel/employees need to smile~

Posted Mar 17, 2015
The hotel and the facilities are very nice, but the staff needs to smile and be more personable. I was eating there and never asked for a refill, very rushed to get me done with my food, failed to pick up dirty plates The desk clerk was very nice and help until my second night. He was very rude and lost his patience when I asked a question.
Comment from Hotel Management
Mar 26, 2015 by Rosangela-FD Manager, Hotel Management
As a hotel that is known for its outstanding customer service it was certainly disappointing to read that we failed in our desire to exceed your expectations as well as ours. We share all guest comments with our employees and appreciate your candidness since all constructive feedback is used as a learning tool for our team. Please accept our sincere apology. Rosangela – FD Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Manchester England

Great airport hotel

Posted Mar 16, 2015
Shuttle arrived promptly, easy check-in, bar and barsnacks good Shuttle ready after breakfast. What else do you need?
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Madison, WI

Posted Mar 10, 2015
Service providers all very professional and accommodating, beds, food, cleanliness of facility = EXCELLENT!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 8, 2015
Very enjoyable stay. The Breakfast was excellent and worth the money. Rooms were great. One room was found to be a little noisy, but other than than we were very satisfied.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom KY

Great renovation and good prices

Posted Mar 2, 2015
Pros: modern and comfortable
Cons: food in grill
Location: good airport hotel
Just an overnight stay before flight, but good value and new comfotable facility. One word of warning, check carefully the price of gasoline at nearest gas station. Go to WaWA another 500 yards down the road to avoid paying $6/gallon!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ottawa Ontario

Nice hotel - plenty of room in the suites. Close

Posted Feb 14, 2015
Pros: Room sizes great!
Cons: Firmer pillows?
Great stay.....we were very tired and liked the location, room size and dinner! The chicken piccatta was great!
Comment from Hotel Management
Mar 12, 2015 by Sonja G., Hotel Manager, Hotel Management
Our Chef was very pleased to share your comment with his team. Thank you for taking the time to praise our kitchen staff!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2015
Very friendly staff and nice location, quiet even though it is very close to the airport
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

Unexpected stay turned out great

Posted Feb 4, 2015
Pros: Staff was incredibly helpful and friendly - so pleasant. Suite was big, bright and so clean! We also loved the convenience of the airport shuttle.
My family and I were stuck for two extra days in Orlando due to flight cancellations, so we stayed at the Sheraton Suites. What a pleasant surprise - the service and comfort here was better than the resort we chose for our vacation!
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Feb 3, 2015
Location: It is somewhat isolated except for airport and other hotels, but this was not an important issue for me.
Chose this hotel because of proximity to airport. What a pleasant surprise to find lovely accommodations at an affordable price. Extra bonus that they had a 5 a.m. shuttle to the airport. Definitely will stay here again.