Reception

Reviews of El Conquistador Tucson, A Hilton Resort

4 out of 5
El Conquistador Tucson, A Hilton Resort
10000 North Oracle Road, Oro Valley, AZ

Reviews

8.4

Very Good

Rating 10 - Excellent. 507 out of 1003 reviews" "
Rating 8 - Good. 270 out of 1003 reviews" "
Rating 6 - Okay. 117 out of 1003 reviews" "
Rating 4 - Poor. 68 out of 1003 reviews" "
Rating 2 - Terrible. 41 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Deloris

Traveled with partner
Liked: Amenities, property conditions & facilities
We loved everything
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Deloris, Thank you for the review and we are happy that you enjoyed your stay. We look forward to your next visit to the Resort!

6/10 Okay

BRIAN

Stayed 3 nights in Feb 2024
Response from General Manager on Mar 23, 2024
Brian, thank you for your review. We would like to hear how we could have made your stay with us more enjoyable. It would be our pleasure to host you again.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Kevin, Thank you for the review and we are happy that you enjoyed your visit to the Resort.

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only here for 1 night but a lovely place. Hope to come back for a longer stay!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 17, 2024
Chris, Thank you for the review and we are happy that you enjoyed your stay. We look forward to your next much longer stay with us.

10/10 Excellent

Madisyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 11, 2024
Madisyn, Thank you for the review and we are happy that you enjoyed your stay. We look forward to your next stay with us.

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and beautiful property.
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 2, 2024
Kim, Thank you for the review and we are happy that you enjoyed your stay and were pleased with our beautiful property. Thank you for your kind words, we truly appreciate your feedback. We look forward to your next stay with us.

6/10 Okay

Elise Alexander

Liked: Staff & service
Stayed 5 nights in Dec 2023
Response from General Manager on Feb 4, 2024
Elise, thank you for your review. We would like to hear how we could have made your stay with us more enjoyable. It would be our pleasure to host you again.

10/10 Excellent

Brooke

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here while attending the gem show. Although it was about a 30 min drive from most of the exhibits, this was a really beautiful area of the valley. Very quiet—no freeway noise, safe, comfy beds. I would stay here again.
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 1, 2024
Brooke, Thank you for the review and we are happy that you enjoyed your stay and were pleased with our beautiful property. Thank you for your kind words, we truly appreciate your feedback. We look forward to your next stay with us.

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff.
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 31, 2024
Pamela, Thank you for the review and we are happy that you enjoyed your stay and were pleased with our beautiful property. Thank you for your kind words regarding the staff as well, we truly appreciate your feedback. We look forward to your next stay with us.

10/10 Excellent

Gregg, Tucson

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great staff.
Stayed 2 nights in Jan 2024
Response from James W. on Jan 29, 2024
Hello Greg,We are happy that you enjoyed your stay and were pleased with our beautiful property. Thank you for your kind words regarding the staff as well, we truly appreciate your feedback. We look forward to your next stay with us.

2/10 Terrible

james

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The casitas had no cups no plates no knives or forks When I asked how we can stream movies the front desk asked if I had brought a Roku devise. The result of this was paying Hilton $20.00 for each movie we watched. You could burn a supplied paraffin log in the fireplace if you wanted to smell burning baggies. The carpet was fitly and need to be replaced as well as the upholstery. We left our Christmas Casita felling very abused and ripped off.
Stayed 4 nights in Dec 2023
Response from James W. on Jan 28, 2024
Hello James,We are sorry that you were not satisfied with your stay with us. We always want our guests to have a positive experience with us, and this is not the standard that we have set for our resort. We hope that you will stay with us in the future. Thank you for your feedback.

10/10 Excellent

Craig

Traveled with pets, Traveled with family
Staff was wonderful- there are some cosmetic issues with the hotel that would be addressed if I was in charge- having worked and stayed at more than a few 4 star resorts-
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Craig, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

6/10 Okay

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
Nicole, thank you for your review. We would like to hear how we could have made your stay with us more enjoyable. It would be our pleasure to host you again.

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location at the base of Catalina mountains
Stayed 1 night in Jan 2024
Response from General Manager on Jan 15, 2024
William, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

10/10 Excellent

Katherine Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all very friendly and accommodating. I would definitely stay here again.
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 11, 2023
Katherine, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

10/10 Excellent

doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 9, 2023
Doug, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

6/10 Okay

Daniel E., King City

Traveled with family
Disliked: Property conditions & facilities
The property was nice overall but is definitely old and dated, could handle a good facelift/update.
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 9, 2023
Daniel, Thank you for your review. Your comments have been heard and will help us improve future stays.

10/10 Excellent

Enrique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and the staff was very helpful!!!
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 4, 2023
Enrique, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

8/10 Good

Karrie, Belmont

Traveled with partner
Liked: Cleanliness, staff & service
Went for a quick get away before the craziness of the holidays sets in. Beautiful property, pool areas were nice. Room was clean and quiet. Felt the hallways could use an update, maybe it was just the building we were in. Staff was very attentive and friendly. Will definitely stay here again
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 4, 2023
Karrie, thank you for your review. Your comments will help us improve future stays.

2/10 Terrible

Joni

Traveled with family and small children
Disliked: Property conditions & facilities
This hotel was suppose to have 5 pools and a children’s pool. It has two pools and one is for cabanas. The tub has huge section where the coating is coming off. Carpet was dirty. Front staff not helpful.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 27, 2023
Joni, thank you for your review. Your comments will help us improve future stays and we will address the tub condition you have listed.

6/10 Okay

John R

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The surrounds and service were excellent. Restaurant foods were outstanding; kudos to the chefs! The room was barely adequate for the price, and the motor on the roof all night long made sleeping nearly impossible. Sounded like a helicopter hovering overhead constantly.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 24, 2023
John, thank you for your review. We are so pleased that you recognized our Team Members and their commitment to service along with the Culinary offerings. We will resolve the issue with the roof noise you have mentioned. It would be our pleasure to host you again.

8/10 Good

Sandra

Traveled with family
Liked: Cleanliness, staff & service, room comfort
In need of upgrade
Service was wonderful. The property is extremely dated and is in major need of an upgrade to the rooms.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 17, 2023
Sandra, thank you for your review and for mentioning the wonderful service. Your comments will help us improve future stays.

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 13, 2023
Karen, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

10/10 Excellent

CHRISTOPHER

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Supper place to relax.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 7, 2023
Christopher, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

6/10 Okay

Alberto

Liked: Staff & service
It’s a great property however I found a cockroach in my bathroom
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 27, 2023
Alberto, thank you for your review. Your comments will help us improve future stays.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering it was a resort the hotel room was very quiet. Thank you for great stay.
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 25, 2023
Kevin, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 24, 2023
Charles, thank you for your rating! We look forward to your next visit.

10/10 Excellent

maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Julia -- Digital Marketing Manager on Oct 17, 2023
Maureen, thank you for staying with us!

8/10 Good

Sathi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid place but it’s just old
Stayed 3 nights in Oct 2023
Response from Julia -- Digital Marketing Manager on Oct 13, 2023
Sathi, thank you for your review. Your comments will help us improve future stays.

10/10 Excellent

Randall

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on Oct 10, 2023
Randall, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Julia -- Digital Marketing Manager on Oct 4, 2023
Mary, thank you for your rating! We look forward to your next visit.

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities, room comfort
Best stay vacation
Our stay was amazing for only two nights. Everyone/ staff was so friendly and helpful on anything we needed. All staff members love what they do and you can see up how the upkeep of the resort is. Rooms and food was point on. We will be back again soon. We are from Tucson and so glad we have this place.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 18, 2023
Daniel, thank you for your review. We are thrilled to hear you enjoyed your stay with us. We are so pleased that you recognized our Team Members and their commitment to service. It would be our pleasure to host you again.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
This is a wonderful property. The staff were very kind and helpful. The restaurant was excellent for breakfast. I suggest you stay in Building 1 on the top floor if you can.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 18, 2023
Dan, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

10/10 Excellent

Elizabeth, Peoria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was the best part about staying at the El. The Wi-Fi wasn’t working in our first room. The front desk sent a tech to try and fix it, but no luck. They graciously offered a new room. They even waived the resort fee. The new room was even better than the first one. The first room was by the Acacia pool felt dated. Plus we couldn’t use the pool with our kids since it was adults only, and we were a far walk from the main pool. But the new room was right by the main pool, had a pool view, and it was more modern. We will definitely stay here again!
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 15, 2023
Eizabeth, thank you for your review. We are thrilled to hear you enjoyed your stay with us and that the second room fit your family travel needs best. It would be our pleasure to host you again.

10/10 Excellent

Diana, Vail

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and the staff was helpful when we had to switch rooms and comped us another day.
Stayed 2 nights in Sep 2023
Response from Julia - Digital Marketing Manager on Sep 11, 2023
Diana, thank you for your review. We are thrilled to hear you enjoyed your stay with us. It would be our pleasure to host you again.

8/10 Good

PRATIK

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room carpet had some type of moisture, does not feel clean., swimming pool area furniture was dirty & grass area had lot of wet mud.
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 5, 2023
Pratik, thank you for staying with us. Your comments are appreciated and we will address the concerns you have mentioned. Welook forward to your next visit.

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 5, 2023
Diana, Thank you for sharing your experience and details of your stay with us. We appreciate your insight and do hope that you can return to the Resort for a future visit.

10/10 Excellent

Jeff, Boise

Liked: Cleanliness, staff & service, property conditions & facilities
Dropped the youngest kid off to college. Stayed here few nights to her all setup. Worked well for us. Would stay again
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 28, 2023
Jeff, Thank you for sharing your experience and details of your stay with us. We appreciate your insight and do hope that you can return to the Resort for a future visit. Bear Down!

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 24, 2023
Deanna, Thank you for sharing your experience and details of your stay with us. We appreciate your insight and do hope that you can return to the Resort for a future visit.

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing and beautiful
Stayed 2 nights in Jul 2023
Response from Julia - Digital Marketing Manager on Aug 21, 2023
Ellen, thank you for your comments. We appreciate your feedback!

8/10 Good

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Julia - Digital Marketing Manager on Aug 21, 2023
Karen, thank you for staying with us. Your comments are appreciated and we look forward to your next visit.

10/10 Excellent

Jose

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This resort is beautiful and serene. The amenities are top notch and the service is what you would expect at such an amazing place. Definitely coming back when I am in the area again.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 19, 2023
Jose, Thank you for sharing your experience and details of your stay with us. We appreciate your insight and do hope that you can return to the Resort for a future visit.

10/10 Excellent

Eduardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice and relaxing weekend by the pool. Staff was great and friendly and very welcoming! Would make hallway roof taller. They’re very low.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 14, 2023
Eduardo, Thank you for sharing your experience and details of your stay with us. We appreciate your insight and do hope that you can return to the Resort for a future visit.

10/10 Excellent

Amelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Aug 14, 2023
Amelia, Thank you for sharing your experience and details of your stay with us. We appreciate your insight and do hope that you can return to the Resort for a future visit.

10/10 Excellent

Steven, Pasadena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffs. Large suites and nice open lobby.
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 7, 2023
Steven, Thank you for sharing your experience and details of your stay with us. We appreciate your insight and do hope that you can return to the Resort for a future visit.

6/10 Okay

Quentin

Business traveler
Meh.
Some friendly staff, some not-so friendly. Hotel and grounds definitely moving to the run-down side, and food/drink was middling at best. I stayed here in Oro Valley because it was closer to a work project but if I had it to do over again I'd be back in Tucson. Also, how are water bottle refill stations not a thing in friggin' southern Arizona? I asked the staff and they offered me a couple of Walmart bottles. I would expect this in Phoenix maybe, but not Tucson. A couple silver linings were the views and the morning stroll path around the gold course, but this time of year it has to be early!
Stayed 3 nights in Aug 2023
Response from General Manager on Aug 7, 2023
Quentin, Thank you for sharing your experience and details of your stay with us. We appreciate your insight and the details of how we can improve moving forward. We do hope that you can return to the Resort for a future visit should it align with your travel plans.

10/10 Excellent

Tyler

Stayed 3 nights in Jul 2023
Response from Julia - Digital Marketing Manager on Aug 21, 2023
Tyler, thank you for your rating. We appreciate your feedback and look forward to your next visit.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Jul 2023
Response from General Manager on Jul 27, 2023
Nicole, Thank you for sharing your experience and details of your stay with us. We appreciate your insight and do hope that you can return to the Resort for a future visit.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and neat.
Stayed 1 night in Jul 2023
Response from Julia - Digital Marketing Manager on Jul 21, 2023
Anonymous, thank you for your review. We are so happy to hear you enjoyed your stay with us. It would be our pleasure to host you again.

10/10 Excellent

Ernest

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 6, 2023
Ernest, Thank you for sharing your experience and details of your stay with us. We appreciate your insight and do hope that you can return to the Resort for a future visit.