Ratings based on 85 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from shanghai

Good hotel but booking communication can improve!

Posted Aug 21, 2014
Pros: Location is close to Osaka train station, and hotel has free shuttle running to and from train station.
Cons: Booking communication between hotel and Expedia.
Location: Umeda shopping area, HEP 5, etc.
The hotel location and facility are good! Staff services are also good. However, I was informed that I needed to upgrade to a King-size bed (additional charge) when I checked in, because the hotel did not see my updated request on Expedia thru internet that I need a 2-single beds plus 1 extra add in bed and did not have the requested room. I am fine with the upgrade and the charge, and enjoyed the stay overall, but just wondered where is the gap in communication? I guess in the future, will need to call directly to confirm with hotel in all cases. Lesson learned!
Comment from Hotel Management
Aug 26, 2014 by Kana, Hotel Management
Dear bb mama, thank you for your comments and sincerely apologize for the inconvenience caused. We will take note and work with Expedia to ensure timely communication in the future. Otherwise, we are pleased to note that you have enjoyed our shuttle service and found the location to be convenient. We look forward to welcoming you back again soon. Guest Experience Manager
3 out of 5
by A verified traveler from Glasgow, Scotland

Not an area for families

Posted Jul 20, 2014
Pros: Other than the initial unhelpful attitude towards our booking details re the extra guest, the staff were otherwise very helpful and attentive.
Cons: See above
Location: I would not recommend this hotel to families
Our stay at this hotel did not get off to a good start, we had booked for our 16year old son to stay as an extra guest and paid the extra guest fee online. However, when we arrived we were told that a roll away bed would be an extra 5000yen per night. This had been included in the other hotels we stayed in during our trip. We also paid for a Superior room, but this room was no better than other hotel standard rooms. The area around the hotel is described as an 'entertainment district'. What this means in reality is a there are lots of hostess bars and the like. There are also no pavements which combined with a constant stream of taxis dropping off clients/customers it is not really an area suited to families.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Great location and helpful staff

Posted Jul 8, 2014
Pros: Location, river view, and the staff.
Cons: None
The hotel is about 13 minute walking from Osaka train station. If that's too far for you, they offer shuttle service from train station to hotel every 30 minutes. Good selection of food in the neighborhood. Great river view from our room. 7 minutes walk to subway station. The staff gave us many tips around Osaka. Wonderful experience.
Comment from Hotel Management
Jul 11, 2014 by Kana, Hotel Management
Dear Traveler, Thank you very much for staying with us at ANA Crowne Plaza Osaka. We also appreciate your time to write the comments. Your positive review will certainly encourage us to continue improving. We hope to be able to welcome you back to hotel again in the near future. Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Easy Accessibility around the hotel

Posted Jul 2, 2014
Pros: The location of the hotel is perfect.
Cons: During peak hour, it would be lovely to increase the shuttle bus service. A few times we have to wait for 30 minutes as the bus is full.
Location: you can basically walk to many places. there is a 24 supermarket nearby.
Stayed for 5 nights at this hotel. The location of the hotel is very convenient. 5 mins walk to the Osaka Station and shopping centres. Lots of nearby restaurants. There is also a shuttle bus that ferries between the hotel and Osaka Station. Staff communication in English can be improved. Overall the staffs are very friendly and helpful
Comment from Hotel Management
Jul 4, 2014 by Kana, Hotel Management
Dear Khalid, Thank you for choosing ANA Crowne Plaza Osaka during your recent trip. We are truly delighted that you have enjoyed your stay here and the city.We value your feedback and it will be our pleasure to share your positive comments with our staff, which we are sure, will be most encouraged. We look forward to welcoming you back to our hotel again in the near future. Guest Experience Manager
5 out of 5
Recommended
for Everyone
by vinson from Singapore

Central district hotel

Posted Jul 1, 2014
Lovely hotel by the river. Located within the late nightspots with lots of convenient store and late night eateries.love the shuttle bus service to the big city.
Comment from Hotel Management
Jul 4, 2014 by Kana, Hotel Management
We appreciate your time to write the comments. We are truly delighted that you have enjoyed Osaka city. We look forward to welcoming you back to our hotel again in the near future. Guest Experience Manager
5 out of 5
Recommended
by A verified traveler

Posted Jun 16, 2014 on Hotels.com
Comment from Hotel Management
Sep 6, 2014 by Kana, Hotel Management
Thank you very much for staying with us at ANA Crowne Plaza Osaka. Your positive feedback will certainly encourage us to continue improving. We look forward to welcoming you back to hotel again in the near future. Guest Experience Manager
5 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Jun 11, 2014 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by Doowon from Seoul, South Korea

The best location ever

Posted Jun 8, 2014 on Hotels.com
The exterior of the hotel is very clean, and also the interior is clean. The hote has the extraorinary quality of service. The location of the hotel is exactly in the middle of two hot spots (Umeda and Namba) of OSKA
Comment from Hotel Management
Aug 16, 2014 by Kana, Hotel Management
Thank you for taking the time to share your feedback with us. Your positive review will certainly encourage us to continue improving. We hope to be able to welcome you back to hotel again in the near future. Guest Experience Manager
4 out of 5
Recommended
by A verified traveler

Reasonable

Posted Jun 2, 2014 on Hotels.com
It was much better than I expected from the price. I wish I'd known they have their shuttle service from the station; we took a taxi to get there.
Comment from Hotel Management
Aug 9, 2014 by Kana, Hotel Management
Thank you for choosing ANA Crowne Plaza Osaka during your recent trip. We value your feedback and it will be our pleasure to share your positive comment, which we are sure, will be most encouraged. We look forward to welcoming you back to our hotel again in the near future. Regarding our Complimentary shuttle bus, we inform to the guests of the information as following rink:http://www.anacrowneplaza-osaka.jp/access/en_shuttleBus_information.pdf Guest Experience Manager
5 out of 5
Recommended
for Everyone
by El from Singapore

Great hotel in the heart of the city

Posted May 16, 2014
Although we only stayed 1 night, it was an unforgettable experience. The room was spacious and comfortable. The high speed wifi in the room allowed us to surf the net in the comfort of our room. The shuttle bus to and from Osaka station was very useful too.
Comment from Hotel Management
May 19, 2014 by Kana, Hotel Management
Thank you for taking the time to share your feedback with us. We are delighted that you have enjoyed your stay. Your positive comment will certainly encourage us to continue improving. We value your comments and hope to be able to welcome you back to hotel again in the near future. Guest Experience Manager