Ratings based on 65 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Great location and helpful staff

Posted Jul 8, 2014
Pros: Location, river view, and the staff.
Cons: None
The hotel is about 13 minute walking from Osaka train station. If that's too far for you, they offer shuttle service from train station to hotel every 30 minutes. Good selection of food in the neighborhood. Great river view from our room. 7 minutes walk to subway station. The staff gave us many tips around Osaka. Wonderful experience.
Comment from Hotel Management
Jul 11, 2014 by Kana, Hotel Management
Dear Traveler, Thank you very much for staying with us at ANA Crowne Plaza Osaka. We also appreciate your time to write the comments. Your positive review will certainly encourage us to continue improving. We hope to be able to welcome you back to hotel again in the near future. Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Easy Accessibility around the hotel

Posted Jul 2, 2014
Pros: The location of the hotel is perfect.
Cons: During peak hour, it would be lovely to increase the shuttle bus service. A few times we have to wait for 30 minutes as the bus is full.
Location: you can basically walk to many places. there is a 24 supermarket nearby.
Stayed for 5 nights at this hotel. The location of the hotel is very convenient. 5 mins walk to the Osaka Station and shopping centres. Lots of nearby restaurants. There is also a shuttle bus that ferries between the hotel and Osaka Station. Staff communication in English can be improved. Overall the staffs are very friendly and helpful
Comment from Hotel Management
Jul 4, 2014 by Kana, Hotel Management
Dear Khalid, Thank you for choosing ANA Crowne Plaza Osaka during your recent trip. We are truly delighted that you have enjoyed your stay here and the city.We value your feedback and it will be our pleasure to share your positive comments with our staff, which we are sure, will be most encouraged. We look forward to welcoming you back to our hotel again in the near future. Guest Experience Manager
5 out of 5
Recommended
for Everyone
by vinson from Singapore

Central district hotel

Posted Jul 1, 2014
Lovely hotel by the river. Located within the late nightspots with lots of convenient store and late night eateries.love the shuttle bus service to the big city.
Comment from Hotel Management
Jul 4, 2014 by Kana, Hotel Management
We appreciate your time to write the comments. We are truly delighted that you have enjoyed Osaka city. We look forward to welcoming you back to our hotel again in the near future. Guest Experience Manager
5 out of 5
Recommended
for Everyone
by El from Singapore

Great hotel in the heart of the city

Posted May 16, 2014
Although we only stayed 1 night, it was an unforgettable experience. The room was spacious and comfortable. The high speed wifi in the room allowed us to surf the net in the comfort of our room. The shuttle bus to and from Osaka station was very useful too.
Comment from Hotel Management
May 19, 2014 by Kana, Hotel Management
Thank you for taking the time to share your feedback with us. We are delighted that you have enjoyed your stay. Your positive comment will certainly encourage us to continue improving. We value your comments and hope to be able to welcome you back to hotel again in the near future. Guest Experience Manager
4 out of 5
Recommended
for Everyone
by Cindy from Kuala Lumpur

Convenient close to MRT station.

Posted Apr 23, 2014
Pros: Free wifi enable conectivity to family and friends back home. Convenient location to the MRT station, food and other essentials.
I stayed in Ana Crowne Plaza for 5 nights. The first day we arrived late in the afternoon and only did some shopping and explore around the Osaka station, there were so many shops and restaurant there. The next day we took a train and travel to Kyoto,visted Kyoto Imperial Palace, Nijo Castle, Nishiki market etc, the third day we went to Nara visited Kofukuji, Todaji Temple, and Kasuga Taisha, the Dear park and enjoy the Cherry Blossom along the roads and parks. On the forth day we took a train again to Kyoto visited Tofukuji a large zen temple in southeastern Kyoto. the Osaka Castel and parks, also did shopping along the Namba street. Overall the location of the Hotel allowed us to travel and complete our tour without a tour guide.
Comment from Hotel Management
Apr 28, 2014 by Kana, Hotel Management
Dear Cindy, Thank you very much for staying with us at ANA Crowne Plaza Osaka, a member of InterContinental Hotels Group. We also appreciate your time to write the comments. We are truly delighted that you have enjoyed Osaka and Kyoto. We look forward to welcoming you back to our hotel again in the near future. Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel recommendable. Staff not friendly.

Posted Apr 23, 2014
I requested 2 non smoking rooms but were not accommodated. Worst thing was I inquired about the transport on how to reach the hotel when we arrived by train. He mentioned a link and thru taxi but in fact there's an easier way because there's a hotel shuttle bus that services every now & then from JR Osaka Station. It was horrible because we had to walk quite a distance before reaching the hotel.
Comment from Hotel Management
Apr 28, 2014 by Kana, Hotel Management
Please accept our apologies for not being able to accommodate you request for the non-smoking rooms as all of them were occupied at the time. We also regret that complete information on transportation service was not conveyed to you properly. We will review this with the department managers concerned for improvement, and we will also consider the need to increase non-smoking rooms in the future. We look forward to welcoming you back soon. Thank you. Guest Experience Manager
5 out of 5
Recommended
for Everyone
by hansel from switzerland

Convenient hotel to explore Osaka and Kyoto

Posted Apr 16, 2014
It's a good hotel for a good price. The interior is slightly dated but well maintained and clean. Location was very convenient with 10 min walk to Osaka station and there were many restaurants nearby.
Comment from Hotel Management
Apr 17, 2014 by Kana, Hotel Management
Thank you for taking the time to share your feedback with us. We are delighted that you have enjoyed your stay and also our city .Your positive comment will certainly encourage us to continue improving. We value your comments and hope to be able to welcome you back to hotel again in the near future. Guest Experience Manager
4 out of 5
Recommended
for Everyone
by Natalie from Melbourne, Australia

Great location

Posted Apr 14, 2014
Couldn't ask for a better location in Osaka. Less than 10min walk to Osaka Station JR & subway, across the bridge from the business district & has a shuttle bus. If given the chance pay the small amount of extra dollars per night and stay book the club room for a more comfortable stay. Highly recommend & will stay again
Comment from Hotel Management
Apr 15, 2014 by Kana, Hotel Management
Thank you for choosing ANA Crowne Plaza Osaka during your recent trip. We are truly delighted that you have enjoyed your stay here and the city. We value your feedback and it will be our pleasure to share your positive comment. We look forward to welcoming you back to our hotel again in the not too distant future. Guest Experience Manager
4 out of 5
Recommended
for Everyone
by Jorja from MLA

Close to subway

Posted Apr 7, 2014
This hotel is perfect for those who are adventurous. Very close to the subway and JR station. Shopping a few blocks away at Shinsainashi. The staff were always very helpful to us. I highly recommend this hotel.
Comment from Hotel Management
Apr 10, 2014 by Kana, Hotel Management
Thank you for choosing ANA Crowne Plaza Osaka during your recent trip. We are truly delighted that you have enjoyed your stay here. We value your feedback and it will be our pleasure to share your positive comments with our staff, whom we are sure will be most encouraged. We look forward to welcoming you back to our hotel again in the not too distant future. Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from WA

Good location

Posted Apr 3, 2014
Convenient locality. Free shuttle bus is a plus. Only thing was having to pay additional for the use of the gym.
Comment from Hotel Management
Apr 10, 2014 by Kana, Hotel Management
Thank you very much for your latest stay with us at ANA Crowne Plaza Osaka, a member of InterContinental Hotels Group. We also appreciate your time to write the comments. We are deeply sorry about your disappointment with our service during your stay. We take your valuable feedback seriously and share it with the Management to do our best to improve our service. We sincerely hope business or pleasure will bring you back to Osaka in the near future and look forward to welcoming you again at ANA Crowne Plaza Osaka. Guest Experience Manager