Ratings based on 279 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

大阪駅から歩いてちょっと距離はあるがまた利用したい

Posted Dec 19, 2014
スタッフの対応が素晴らしく良かった。チェックイン前に荷物を預ける時、クリスマスツリーの前で写真を撮ってもらう時など。是非また利用したいと思いました。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom malaysia

Good hotel, friendly staff!

Posted Dec 2, 2014
Helpful hotel staff and nice room really let me enjoy my trip in Japan!
Comment from Hotel Management
Dec 8, 2014 by Kana, Hotel Management
Dear lew, Thank you for taking the time to share your feedback with us. We are delighted that you have enjoyed your stay. Your positive comment will certainly encourage us to continue improving. We value your comments and hope to be able to welcome you back to hotel again in the near future. Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Good location, free transport to Osaka station

Posted Nov 28, 2014
Pros: Good facilities like gym and swimming pool. Is convenient too to buy food at arcade.
Location: There are many shops easily reach by walking distance.
Good location with shops around, free and easy transport provided to Osaka station. Friendly and helpful staff to provide room services to family needs. Not forgetting free breakfast too as you can eat both type English and Japanese food, is really satisfying.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom malaysia

Good and reasonable price hotel

Posted Nov 26, 2014
Helpful staff and clean and comfort room. Give good advice on tour. Bus shuttle good and helpful. Near city centre n train station..will stay again
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hk

舒適的酒店

Posted Nov 20, 2014
員工態度友善、親切,作為日本人英文說得很棒!我book了6晚酒店,住兩晚酒店,有一晚外宿,再回來住四晚,離開前通知了職員,欣賞酒店安排把我留下的行理搬上房間。
5 out of 5
Recommended
for Everyone
by A verified traveler

Good business/family hotel

Posted Nov 19, 2014
Pros: I liked their efficiency and well trained staff. Not a problem talking to them. Free morning newspaper.
Cons: TV signal & complimentary drinking water.
Location: There's a food mart a block away. The area is near high-end bars. Always use rental Wi-Fi with google map to get around.
Room size is generous. Our room was kept clean the 4 nights we stayed. The TV cable could use some fine-tuning. There's some plumbing noise from the bath area but not really intrusive for me. Air-conditioning was good. Staff was courteous and unobtrusive. Buffet breakfast choices was limited.
Comment from Hotel Management
Dec 8, 2014 by Kana, Hotel Management
Dear Johnson,Thank you for choosing ANA Crowne Plaza Osaka. We are truly delighted that you have enjoyed your stay here. I also appreciate you taking the time to write feedback. We value your feedback and it will be our pleasure to share your positive comments with our staff, which we are sure, will be most encouraged. We look forward to welcoming you back to our hotel again in the near future. Guest Experience Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sg

Nice Hotel by the river

Posted Nov 15, 2014
Pros: Hotel located in downtown area. Just a few mintues walk to the nearest subway. Front desk staffs are very helpful. Room is clean and bed comfortable.
Cons: I would like the breakfirst and afternoon tea to have more food variety. The hotel lobby should be lighten up with more deco and flowers.
Location: Osaka Station and surrounding Area have many big departmental Stores.Yodobashi is a big Electronics depart store. For food try the dotombori street.
From Kansai KIX to hotel, try out the Nankai Rapi:t to Namba Station then either use the subway or taxi to hotel. Hotel is close to subway that takes you to the shopping street. There is a free Shuttle to the Osaka Station where big Departmental Store are located. There is also a underground shopping mall located under the streets at Umeda Station just next door to Osaka Station. You can also get to the famous Shopping Street (Shinsaibashi and Dotombori).For Electronics try the Yodobashi also next to the Osaka station.
Comment from Hotel Management
Nov 25, 2014 by Kana, Hotel Management
Dear Tim, Thank you very much for staying with us at ANA Crowne Plaza Osaka. We also appreciate your time to write the comments. We are truly delighted that you have enjoyed Osaka city. We look forward to welcoming you back to our hotel again in the near future. Guest Experience Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Osaka Trip

Posted Nov 12, 2014
Pros: Provided shuttle service from rail station to hotel
Cons: Shuttle bus was full every time I took it, maybe add more departures
Location: Wasn't able to explore around the hotel except to pick up snacks from the 7-11 behind hotel (this was very handy)
Room is very nice and roomy, wifi worked well, hotel provides almost everything you can think of (toothbrush, comb, razor, shampoo, conditioner, refrigerator).
Comment from Hotel Management
Nov 25, 2014 by Kana, Hotel Management
Dear Doreen, Thank you very much for staying with us at ANA Crowne Plaza Osaka. We also appreciate your time to write the comments. We are truly delighted that you have enjoyed Osaka city. We look forward to welcoming you back to our hotel again in the near future. Guest Experience Manager
Comment from Hotel Management
Nov 24, 2014 by Kana, Hotel Management
Dear Doreen, Thank you very much for staying with us at ANA Crowne Plaza Osaka. We also appreciate your time to write the comments. We are truly delighted that you have enjoyed your stay. We look forward to welcoming you back to our hotel again in the near future. Guest Experience Manager
1 out of 5
by A verified traveler

価格と部屋が合っていない

Posted Nov 3, 2014
驚く程、部屋が狭く古く、そして隣の部屋のイビキまで聞こえて来て驚いた。出張で全国のホテルを頻繁に利用するが、今回のように価格と部屋のクオリティがここまで合っていないのは初めての経験だった。それなりの価格だけに、このレベルの部屋なら、ビジネスホテルに泊まれば良かったと非常に後悔した。残念。
Comment from Hotel Management
Nov 8, 2014 by Kana, Hotel Management
この度はANAクラウンプラザホテル大阪にご宿泊いただき、誠にありがとうございました。しかしながら、今回のご宿泊に際しまして施設及び隣室の騒音によりご不快の念をお掛けいたしましたことを深くお詫び申し上げます。当ホテルをお選びいただき、ご滞在下さったにも関わらず、ご期待に添えるサービスのご提供が出来なかったことを重ねてお詫び申し上げます。お客様に快適にお過ごし頂ける時間と空間をご提供出来ますよう、改善に向けて取り組んで参る所存でございます。またのご来館を心よりお待ちいたしております。 ゲストエクスペリエンスマネージャー
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bangkok

Very nice hotel at reasonable price

Posted Oct 29, 2014
I stayed here 5 nights with my 2 friends. The room is nice and very clean. The location is also good and there is a hotel bus service to the Subway. The staff assists us with a good service. We will definitely come back.
Comment from Hotel Management
Nov 2, 2014 by Kana, Hotel Management
Dear Gib, thank you for taking the time to share your feedback with us. We are delighted that you have enjoyed your stay and the city. Your positive comment will certainly encourage us to continue improving. We value your comments and hope to be able to welcome you back to hotel again in the near future. Guest Experience Manager