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Reviews of Cross Hotel Osaka

4 out of 5
Cross Hotel Osaka
2-5-15 Shinsaibashi-suji, Chuo-ku, Osaka, Osaka-fu

Reviews

9.4

Exceptional

Rating 10 - Excellent. 744 out of 1024 reviews" "
Rating 8 - Good. 222 out of 1024 reviews" "
Rating 6 - Okay. 42 out of 1024 reviews" "
Rating 4 - Poor. 8 out of 1024 reviews" "
Rating 2 - Terrible. 8 out of 1024 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right in the heart of Dotonbori!
Stayed 2 nights in Mar 2024

10/10 Excellent

Xiu Xian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. Right next to Dontonburi. They warned us about construction noise in advance but we didn't hear much of it while we were in our room. The rooms were much larger than the one we had in Tokyo so we were so happy. It was also conveniently located between 2 train stations. We did do laundry while we stayed there. Coin laundry is a 4 minute walk and 24 hours. Hotel also has luggage shipping service available. I would stay there again. Price was great. Location was great. Staff was nice. Couldn't ask for more
Response from Cross Hotel Osaka on Mar 28, 2024
Dear Valued Guest,Thank you very much for your recent stay with us and taking time to share your review. We would also like to thank you from the bottom of our hearts for the many warm compliments you have expressed to us.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests.Once again, thank you for sharing your experience with us.We are looking forward to welcoming you back to Cross Hotel Osaka in the near future! Sincerely yours,Cross Hotel Osaka

8/10 Good

asghar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a very plush, central and convenient location however being along the main road there is car, motorcycle and other noised during the night.
Stayed 4 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 28, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with our location.However, we apologize for the noise from the street we are facing.If you have another opportunity, we will do our best to make your next stay more comfortable.Thank you again for your valuable feedback.We look forward to serving you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff giving great services.
Stayed 2 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 28, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are very glad to hear that you are satisfied by our staff and the quality of our service.Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests. We are very much looking forward to welcoming you again in near future.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern property. Small room but fine on my own, close to Namba station and access to the Metro plus right by the Running Man. Buffet breakfast was wide ranging with something for everyone
Stayed 2 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 26, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are delighted that you liked our location and breakfast.Location is one of the attractive points of our hotel. Located in the heart of Osaka makes it very accessible from any transportation means, shopping street, sightseeing spot, etc. If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

8/10 Good

Nam Kit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay at Cross Hotel next time.
Stayed 5 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 26, 2024
Dear Valued Guest,Thank you very much for having stayed at Cross Hotel Osaka and for taking the time to provide reviews.We are very happy to hear that you enjoyed your stay with us.We will continue our effort to provide the best service to all our guests.We hope to have you as our guest again soon.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Andreea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel right in the middle of Dontonbori! Incredible breakfast buffet with great array of choices. Awesome lounge access for those with Cross level rooms. Complimentary drinks and snacks in a peaceful oasis after a busy day of sightseeing. Wine, sake, beer, cava! Staff is wonderfully kind and accommodating. This will be my new home base hotel while in Osaka!
Stayed 2 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 26, 2024
Dear Valued Guest,Thank you very much for your recent stay at Cross Hotel Osaka.We are very honored to hear that you were satisfied with our location, the breakfast and the lounge.The lounge is available as a benefit of cross-floor accommodation and offers free snacks, soft drinks, and alcoholic beverages.We are delighted to hear that you enjoyed the lounge.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. Thank you very much for spending your precious time to share your experiences. If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Jillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Convenient to shopping and transportation. Rooms were very nice, and spacious.
Stayed 3 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 26, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with our location.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

4/10 Poor

Kevin

Traveled with group, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Rooms were loud and too warm. Could hear an angle grinder and motorcycles reving outside all night. King sized bed but twin sized pillows. The firm pillows were like rocks.
Stayed 2 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 26, 2024
Dear Valued Guest,Thank you very much for choosing Cross Hotel Osaka and taking the time to share your feedback about your stay with us.We sincerely apologize that you were not able to spend a comfortable stay in your room.We also apologize for the noise from the street we are facing.We will strengthen our patrols outside the hotel to ensure that our guests have a comfortable stay.Regarding the temperature in the guest room, we will work with the facility to confirm as soon as possible whether there is a problem with the air conditioner.Thank you for your valuable feedback.We hope to have the opportunity to welcome you back again for more positive experience with your future stay.Sincerely yours,Cross Hotel Osaka

8/10 Good

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: This location is top-dog. Its close to the main shopping street and places to eat. The subway is close too, just a short walk away. There is construction outside but unnoticeable, I didnt hear anything and it caused zero inconvenience. The room was a bit like a bachelor-pad in terms of the colour scheme but it wasnt a deal breaker. The bed was comfy and I liked the added touch of PJs and water etc. The bathroom was brilliant with a deep soaker tub. Take the essential oils bath salts at the check in counter, it makes for a lovely bath after a long day of exploring. The Cons were: while the room did feel clean, the carpet had hair on it like it hadnt been vacuumed in a while. My socks kept picking long hairs up which made me gag. Thank goodness there were slippers provided. Also, the internet was the pitts. I got better amd more consistent connection in train stations. Despite these two small annoyances, I would definitely come back and stay here again.
Stayed 4 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 26, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are delighted to hear that you are satisfied with our location and the bathroom.Specially, our unique Japanese style bathroom with bathtub is well-received from a lot of guests as you mentioned. However, we apologize for the lack of cleanliness in the guest rooms, which caused some discomfort to our guests.We have shared your valuable feedback with our housekeeping team and instructed them to thoroughly clean every detail of your room to ensure that you are comfortable in your room.We also apologize for the inconvenience caused by the internet connection.We will take appropriate improvement measures as necessary to provide a comfortable Internet environment.Thank you again for your valuable feedback.We hope to have the pleasure of welcoming you back to Cross Hotel Osaka in the near future.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Adam, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was located on one of the upper "Cross" floors. The room was very clean and quite spacious, with a large, comfy bed and a separate seating area with a desk. Despite being on a higher floor, the windows didn't do much to dampen the street noise at night, but it didn't really bother us too much. A nice bonus was that our floor also granted us daily access to the lounge with free drinks and snacks. There are only two elevators, which unfortunately, could be a bit of a wait at times. Lastly, the breakfast buffet was excellent, with a lot of different Japanese and Western options.
Stayed 2 nights in Feb 2024
Response from Cross Hotel Osaka on Mar 22, 2024
Dear valued guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to share your experience with us.We are very happy to hear that you enjoyed your stay with us and you are satisfied with our facilities, breakfast and Cross lounge!However, We apologize again for the inconvenience caused by elevator and the noise from the road and .Your valuable opinions will be passed on to each department and we will make improvements.Also, thank you very much for your understanding and satisfaction despite the inconvenience.Next time, we will do our best to provide better service to our guests.Sincerely,

8/10 Good

Judy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with location
Stayed 3 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 22, 2024
Dear valued guest,Warm greetings from Cross Hotel Osaka!Thank you for choosing us for your stay and taking your time for the feedback.We are glad to hear that you are satisfied with our location!Our hotel is located in the heart of Namba, with convenient transportation and many shopping malls and famous shopping streets nearby.If you come to Osaka next time, please stay at Cross Hotel Osaka again.Until we meet again, all of our employees will be waiting with all our hearts.Sincerely,

10/10 Excellent

Lance

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent and convenient...
Stayed 9 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 22, 2024
Dear valued guest,Warm greetings from Cross Hotel Osaka. Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.Also, Thank you for your warm words of praise.We will continue to strive to become the best hotel that will satisfy our guests.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Warm regards,

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, great luggage storage area, amazing location that is walking distance to shops and restaurants, close to metro lines, booking high floor with included breakfast was valuable, was not bothered by city sounds.
Stayed 3 nights in Feb 2024
Response from Cross Hotel Osaka on Mar 14, 2024
Dear Valued Guest,Thank you for choosing us to stay and taking your time to do this review. We are glad to hear that you are satisfied with your recent stay. Lots of your kindness and positive comments encourage us very much. We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cross hotel was by far my favorite hotel I stayed at in Osaka. Right in the heart of Shinsaibaishi so you're close to some great food and the shopping district. Rooms were nice and spacious plus the free bottles of mineral water were a nice touch. The bathrooms were by far the largest out of all the hotels I've been at in Osaka and Tokyo for the price so if you want a large shower room/big tub this is the place to go.
Stayed 2 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 14, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are especially pleased to hear that "my favorite hotel I stayed at in Osaka".Your positive feedback is much appreciated, and we will continue our effort to provide the best service to all our guests.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We look forward to serving you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best spot in Osaka , great rooms great employees overall it’s just amazing I love this hotel I will definitely return here my next Osaka visit
Stayed 3 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 14, 2024
Dear Valued Guest,Thank you for choosing us for your accommodation in Osaka and taking time to write review. We are very honored to hear that you were satisfied with our location, the guest's room and also staff.Your good comments are much appreciated and the word, "will definitely return here" is a great encouragement for us. We are very much looking forward to welcoming you again in near future. Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Deidre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, so close to Dontonbori. Very quiet and convenient. Staff were awesome when we'd left something in our previous hotel, they called them and arranged to have it sent for us
Stayed 6 nights in Mar 2024
Response from Cross Hotel Osaka on Mar 14, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are very pleased to hear your compliments about our staff. We are always encouraged by the words we receive from our customers, and we have shared them with our staff.We will do our best to provide you with more personalized hospitality and service in the future.Once again, thank you for sharing your experience with us.If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Warm regards,Cross Hotel Osaka

8/10 Good

ong zhen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Feb 2024
Response from Cross Hotel Osaka on Mar 14, 2024
Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka and taking your time to give us your feedback.We are very happy to hear that you enjoyed your stay with us.Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, cafes and a bunch of sightseeing spots, such as Osaka Castle, Universal Studio Japan and so on.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Warm regards,Cross Hotel Osaka

8/10 Good

Allen

Stayed 2 nights in Feb 2024
Response from Cross Hotel Osaka on Mar 22, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are very happy to hear that you enjoyed your stay with us.We will continue our effort to provide the best service to all our guests.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Krys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally close to EVERYTHING
Stayed 2 nights in Feb 2024
Response from Cross Hotel Osaka on Feb 24, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are very happy to hear that you enjoyed your stay with us.Our hotel is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, cafes and a bunch of sightseeing spots, such as Osaka Castle, Universal Studio Japan and so on.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Warm regards,

8/10 Good

Carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cross Hotel is literally steps away from Shinsaibashi, Dotonbori and all shopping areas. It is quiet inside and bustling the minute you walk outside. Train station and taxi stand right in ffont of hotel. Don Q and similar shops are steps away so it is not too hard to carry stuff. Staff speaks a little English and they try their best to accomodate you. The room is small, typical of hotels in Japan. I recommend this hotel especially if it is your first time in Osaka.
Stayed 3 nights in Feb 2024
Response from Cross Hotel Osaka on Feb 24, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with our location.However, we apologize for not meeting your expectations regarding the room size.The size of the room in which you stayed this time was 24 square meters. If you would like a larger room, please reserve a twin room or a superior double room. We have a 27 square meter room that is slightly larger than a double room. We hope this will be helpful for your next stay.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again. Best regards,

10/10 Excellent

Laarni Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that there was a place we could keep our bags for free before check in time. It wasn’t in a closed locker but I felt safe leaving my bags there. I didn’t have anything stolen. I also enjoyed the free toiletries. Our room had a direct view of the Glico Man sign.
Stayed 1 night in Dec 2023
Response from Cross Hotel Osaka on Feb 10, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with your recent stay. We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours, Cross Hotel Osaka

10/10 Excellent

Alice

Stayed 7 nights in Jan 2024
Response from Cross Hotel Osaka on Mar 22, 2024
Dear Valued Guest,Greetings from Cross Hotel Osaka!Thank you for choosing us for your accommodation in Osaka and taking time to write review.We are delighted to know that you are satisfied with your overall experience at Cross Hotel Osaka.If you have any chance to come to Japan again, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Warm regards,

10/10 Excellent

Yannick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Cross Hotel Osaka on Feb 10, 2024
Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka.We are very happy to hear that you enjoyed your stay with us.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Warm regards, Cross Hotel Osaka

10/10 Excellent

Bhav

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, friendly staff and good location to explore
Stayed 2 nights in Feb 2024
Response from Cross Hotel Osaka on Feb 10, 2024
Dear Valued Guest,Thank you very much for choosing to stay at Cross Hotel Osaka and taking your time to give us your feedback.We are delighted to hear that you are satisfied with our services and location.As you said, our hotel is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We look forward to serving you again.Warm regards, Cross Hotel Osaka

10/10 Excellent

Jojie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 2 nights in Jan 2024
Response from Cross Hotel Osaka on Feb 10, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are very happy to hear that you liked the cleanliness of our rooms.The entire staff will continue to make every effort to ensure that everyone has a pleasant stay.Once again, thank you for sharing your experience with us.We are very much looking forward to welcoming you again in near future.Warm regards, Cross Hotel Osaka

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Spacious
Stayed 3 nights in Oct 2023
Response from Cross Hotel Osaka on Feb 1, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are very pleased to hear that you are satisfied with the cleanliness and spacious room.The entire staff will continue to make every effort to ensure that everyone has a pleasant stay.Once again, thank you for sharing your experience with us.We are very much looking forward to welcoming you again in near future.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Jae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and convenience
Stayed 3 nights in Jan 2024
Response from Cross Hotel Osaka on Jan 31, 2024
Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka and taking your time to give us your feedback. We are delighted to hear that you enjoyed our breakfast and the location.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. We look forward to serving you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Murray

Stayed 3 nights in Jan 2024
Response from Cross Hotel Osaka on Mar 22, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with your recent stay.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future.We look forward to serving you again.Sincerely yours,

10/10 Excellent

Cynthia, Bradenton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was within walking distance. It was safe and clean as well. Will definitely recommend and stay there again.
Stayed 3 nights in Jan 2024
Response from Cross Hotel Osaka on Jan 31, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are happy to hear that you enjoyed your stay with us. Your good comments are much appreciated and the word, "Will definitely stay again" is a great encouragement for us.We will continue our effort to provide the best service to all our guests.Once again, thank you for sharing your experience with us.We hope to have you as our guest again soon.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Cassandra

Stayed 3 nights in Jan 2024
Response from Cross Hotel Osaka on Jan 20, 2024
Dear Valued Guest,Greetings from Cross Hotel Osaka! Thank you for choosing us for your accommodation in Osaka and taking time to write review. We are delighted to know that you are satisfied with your overall experience at Cross Hotel Osaka. If you have any chance to come to Japan again, please stop by Cross Hotel Osaka. We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

8/10 Good

George, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cross Hotel Osaka on Jan 20, 2024
Dear Valued Guest,Thank you very much for choosing to stay at Cross Hotel Osaka and taking your time to give us your feedback.We are glad to hear that you are satisfied with your recent stay.All the staff will continue to devote themselves to work so that we can continue to provide products and services that satisfy all customers.If you have any chances to visit Osaka, we are very much looking forward to welcoming you back again soon.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

jin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Cross Hotel Osaka on Jan 20, 2024
Dear Valued Guest,Thank you very much for choosing to stay at Cross Hotel Osaka and taking your time to give us your feedback.We are glad to hear that you are satisfied with your recent stay.We will continue our effort to provide the best service to all our guests.If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area, awesome breakfast
Stayed 3 nights in Jan 2024
Response from Cross Hotel Osaka on Jan 20, 2024
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are very honored to hear that you were satisfied with our location and the breakfast.As you mentioned, we are right in the middle of Osaka city, and it is very convenient not only for dining or shopping but also for sightseeing inside of the Kansai region!If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Jack, Hunitngton Beach

Stayed 2 nights in Dec 2023
Response from Cross Hotel Osaka on Jan 2, 2024
Dear Valued Guest,Thank you very much for choosing to stay at Cross Hotel Osaka and taking your time to give us your feedback.We are glad to hear that you are satisfied with your recent stay. We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Warm regards,Cross Hotel Osaka

10/10 Excellent

John Charles

Stayed 5 nights in Dec 2023
Response from Cross Hotel Osaka on Dec 29, 2023
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are happy to hear that you enjoyed your stay with us.All the staff will continue to devote themselves to work so that we can continue to provide products and services that satisfy all customers.Thank you again for your perfect rating.We are very much looking forward to welcoming you again in near future.Warm regards,Cross Hotel Osaka

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and modern room. Great access to dining and shopping. Not right near the Metro but close enough.
Stayed 3 nights in Dec 2023
Response from Cross Hotel Osaka on Dec 27, 2023
Dear Valued Guest,Thank you very much for having stayed at Cross Hotel Osaka and for taking the time to provide reviews.We are very happy to hear that you enjoyed your stay with us. Location is one of the attractive points of our hotel. Located in the heart of Osaka makes it very accessible from any transportation means, shopping street, sightseeing spot, etc. If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Warm regards, Cross Hotel Osaka

10/10 Excellent

sang kyun

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Dec 2023
Response from Cross Hotel Osaka on Dec 24, 2023
Dear Valued Guest,Thank you very much for having stayed at Cross Hotel Osaka and for taking the time to provide reviews.We are very happy to hear that you enjoyed your stay with us.We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

salman, Jabriya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location to book in osaka
Stayed 3 nights in Dec 2023
Response from Cross Hotel Osaka on Dec 24, 2023
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with our location.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Andy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Cross Hotel Osaka on Dec 24, 2023
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with your recent stay. We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future.We look forward to serving you again.Sincerely yours, Cross Hotel Osaka

8/10 Good

Tsz Ming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Cross Hotel Osaka on Dec 24, 2023
Dear Valued Guest,Thank you very much for choosing us to stay at Cross Hotel Osaka.We are very happy to hear that you enjoyed your stay with us.All the staff will continue to devote themselves to work so that we can continue to provide products and services that satisfy all customers.If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again. Warm regards, Cross Hotel Osaka

8/10 Good

Monique

Traveled with partner
Liked: Cleanliness, staff & service
This hotel is in a very convenient location and the staff was friendly
Stayed 3 nights in Dec 2023
Response from Cross Hotel Osaka on Dec 15, 2023
Dear Valued Guest,Thank you very much for having stayed at Cross Hotel Osaka and for taking the time to provide reviews.We are very happy to hear that you enjoyed your stay with us, and you are satisfied with our location and service.Your comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Property was well located. Short walk from Namba train station. Hotel was clean and staff were very polite. My only issue was that at breakfast, staff started keeping foood at 10am sharp despite knowing there were people who were still walking around hoping to get a last bite. I guess thats how the culture goes here, to be precise in everything. Enjoyed the free coffee at the lobby though! Great to have during winter!
Stayed 4 nights in Dec 2023
Response from Cross Hotel Osaka on Dec 15, 2023
Dear Valued Guest,Thank you very much for having stayed at Cross Hotel Osaka and for taking the time to provide reviews.We are glad to hear that you are satisfied with our location.Also, thank you for your valuable feedback regarding the restaurant.We reported that we have shared your valuable feedback with our restaurant and kitchen teams to improve our service in the future.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

do

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Cross Hotel Osaka on Dec 15, 2023
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka and for your feedback.We are glad to hear that you are satisfied with your recent stay. We will continue to devote ourselves to striving to give impression and satisfaction to many guests in the future. We hope to see you again.Sincerely yours,Cross Hotel Osaka

2/10 Terrible

Junwoo

Stayed 2 nights in Dec 2023
Response from Cross Hotel Osaka on Jan 2, 2024
Dear Valued Guest,Warm greetings from Cross Hotel Osaka.Thank you for choosing us to stay and taking your time to do this review. We apologize that you did not enjoy your stay with us. If there was anything we could do to make your stay better, please kindly advise us.Again, we appreciate for your review. We hope to see you again. Warm regards,Cross Hotel Osaka

10/10 Excellent

CHI CHIU

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located next to the tourist hot spot of Dotonbori and Shinsaibashi while within walking distance to both Namba or Shinsaibashi subway stations and thus, convenient for tourists . The facilities are well kept and the rooms are comparatively spacious in such part of the city.
Stayed 3 nights in Dec 2023
Response from Cross Hotel Osaka on Dec 15, 2023
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are glad to hear that you are satisfied with your recent stay.Location is one of the attractive points of our hotel. Located in the heart of Osaka makes it very accessible from any transportation means, shopping street, sightseeing spot, etc.If you have any chance to come to Japan, please stop by Cross Hotel Osaka.We are looking forward to seeing you again.Sincerely yours,Cross Hotel Osaka

8/10 Good

Lilian

Stayed 4 nights in Nov 2023
Response from Cross Hotel Osaka on Dec 15, 2023
Dear Valued Guest,Thank you very much for your recent stay at Cross Hotel Osaka.We are very happy to hear that you enjoyed your stay with us.We will continue our effort to provide the best service to all our guests.We are very much looking forward to welcoming you again in near future.Sincerely yours,Cross Hotel Osaka

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great location! Everything was within a comfortable walking distance. The staff was extremely nice, very clean hotel, and felt completely safe!
Stayed 6 nights in Nov 2023
Response from Cross Hotel Osaka on Dec 15, 2023
Dear Valued Guest,Thank you for choosing us for your stay and taking your time for the feedback.We are very happy to hear that you enjoyed your stay with us.As you said, Cross Hotel Osaka is located in the heart of Osaka City, so that it would be very accessible from anywhere like restaurants, sightseeing spots, and public transportations.We also appreciate your warm words about our staff.If you have any chance to come to Japan, please stop by Cross Hotel Osaka. We are looking forward to seeing you again.Warm regards,Cross Hotel Osaka

10/10 Excellent

Heather

Liked: Staff & service, property conditions & facilities
Loved my stay at Cross Hotel and will definitely book again when I next visit Osaka. The hotel is in a great location, staff are lovely and the room was so nice. I was sad to leave at the end of our trip!
Stayed 2 nights in Nov 2023
Response from Cross Hotel Osaka on Nov 30, 2023
Dear Valued Guest,Thank you for choosing Cross Hotel Osaka to stay and taking the time to write the valuable comments.We are extremely delighted to know that you were satisfied with our location, service and the guest's room.Your good comments are much appreciated and the word, "will definitely book again" is a great encouragement for us.Again, thank you for sharing your experience with us.We hope to welcome you back in the near future!Warm regards,Cross Hotel Osaka

10/10 Excellent

Shahid

Stayed 2 nights in Nov 2023
Response from Cross Hotel Osaka on Dec 24, 2023
Dear Valued Guest,Greetings from Cross Hotel Osaka! Thank you for choosing us for your accommodation in Osaka and taking time to write review. We are delighted to know that you are satisfied with your overall experience at Cross Hotel Osaka. If you have any chance to come to Japan again, please stop by Cross Hotel Osaka. We are looking forward to seeing you again.Warm regards, Cross Hotel Osaka