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Reviews of Hearton Hotel Shinsaibashi

3 out of 5
Hearton Hotel Shinsaibashi
1-5-24 Nishi Shinsaibashi, Chuo-ku, Osaka, Osaka-fu

Reviews

8.4

Very Good

Rating 10 - Excellent. 404 out of 1001 reviews" "
Rating 8 - Good. 421 out of 1001 reviews" "
Rating 6 - Okay. 136 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 11 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Colton

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Good area for the price!
Stayed 3 nights in Apr 2024
Response from Hearton Hotel Shinsaibashi Tsubota on Apr 22, 2024
Thank you for staying at our hotel this time.We will continue to work together with our employees to ensure that our guests are even more satisfied.We are looking forward to seeing you again.Hearton Hotel Shinsaibashi Tsubota

10/10 Excellent

Jo Kathrina Jimenez

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! has all the amenities close by. Only thing was we could hear sirens at night.
Stayed 3 nights in Mar 2024
Response from Hearton Hotel Shinsaibashi Tsubota on Apr 18, 2024
Thank you for staying at our hotel this time.We will continue to work together with our employees to ensure that our guests are even more satisfied.We are looking forward to seeing you again.Hearton Hotel Shinsaibashi Tsubota

10/10 Excellent

Janella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our 2nd time to stay here in this hotel, we first stayed in Hearton Hotel last November 2023. I would definitely recommend Hearton Hotel to my friends and relatives. Affordable rate. Helpful receptionists available 24/7. There is an elevator which is a must for travelers with big luggages. As expected in Japan, room is small but tolerable for 2 pax, we have brought 1 large luggage, 1 medium luggage and 1 small luggage. Luggages are mostly closed if we don’t need anything from it. There is no cabinet for our clothes but for us it’s not a big issue. We like their toilet, it’s small with a tub but super clean. Bath Towels & Face towels are changed every day. Shampoo, conditioner, bath liquid soap and hand soap are available. They provide & give basic toothbrush everyday. We borrowed clothing iron everyday for free. Great location! It’s a 2-min walk from Shinsaibashi station, 15-20mins walk from Namba station, 10-min walk from Glico Dotonbori. We can stay late night shopping in dotonbori & don’t worry about the schedule of the last train because hotel is very near shopping area. Every day when we go out, we leave the key of our room in the reception area, it’s their policy maybe because they will fix our bed and change towels, not a big issue for us since we bring our valuables with us everyday and we trust the hotel staff. Family mart is just across the hotel.
Stayed 5 nights in Apr 2024
Response from Hearton Hotel Shinsaibashi Tsubota on Apr 18, 2024
Thank you for staying at our hotel this time.We will continue to work together with our employees to ensure that our guests are even more satisfied.We are looking forward to seeing you again.Hearton Hotel Shinsaibashi Tsubota

10/10 Excellent

Arthur

Traveled with family
Liked: Amenities
Everything was great. Only snag was front desk said they don’t reserve taxis. Went back later and tried again. Taxi was reserved with great service.
Stayed 3 nights in Apr 2024
Response from Hearton Hotel Shinsaibashi Tsubota on Apr 11, 2024
Thank you for staying at our hotel this time.We will continue to work together with our employees to ensure that our guests are even more satisfied.We are looking forward to seeing you again.Hearton Hotel Shinsaibashi Tsubota

8/10 Good

Ellie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near the Shinsaibashi station, close to shopping and restaurants. The room was clean and the staff were nice and accommodating. You’re required to leave your room key at the reception desk when you leave the hotel and that’s strange, but there’s someone at the desk 24/7 so there’s no problem getting back in your room.
Stayed 2 nights in Apr 2024
Response from Hearton Hotel Shinsaibashi Tsubota on Apr 6, 2024
Thank you for staying at our hotel this time.We will continue to work together with our employees to ensure that our guests are even more satisfied.We are looking forward to seeing you again.Hearton Hotel Shinsaibashi Tsubota

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the amenities and the quaintness of the room. it felt comforting and relaxing
Stayed 1 night in Mar 2024
Response from Hearton Hotel Shinsaibashi Tsubota on Mar 14, 2024
Thank you for staying at our hotel this time.We will continue to work together with our employees to ensure that our guests are even more satisfied.We are looking forward to seeing you again.Hearton Hotel Shinsaibashi Tsubota

6/10 Okay

Tristan

Traveled with family
Disliked: Amenities, property conditions & facilities
Overall the hotel is Okay, bed matress are firm, toiletries are at the Hotel Lobby so you have to get what you need. Feels Old, hallways has an old smell. Location is strategic best for shopping and dining. May suit for budget traveller, but not the most comfortable.
Stayed 1 night in Mar 2024
Response from SANO on Mar 13, 2024
Thank you for staying with us.Thank you again for your valuable feedback.We will do our best to meet your wishes.If you have a chance, please use it.We'll be expecting you.

10/10 Excellent

Yulim

Stayed 2 nights in Mar 2024
Response from Hearton Hotel Shinsaibashi Saori Yamanaka on Apr 4, 2024
Thank you for staying with us. We will continue to make more efforts in providing better service for our customers. We are looking forward to seeing you again.

10/10 Excellent

Yejung, Jeonju-si

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite good cuz it's clean and comfortable.
Stayed 2 nights in Jan 2024
Response from Hearton Hotel Shinsaibashi, Saori Yamanaka on Feb 29, 2024
Thank you for staying with us. We will continue to make efforts in providing better service for our customers. We hope to see you again.

10/10 Excellent

NAMIN

Stayed 3 nights in Jan 2024
Response from Hearton Hotel Shinsaibashi Saori Yamanaka on Feb 27, 2024
Thank you for staying with us, and also for giving us such a good reputation. We will continue to make more efforts in providing better service for our customers.

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We've stayed at Hearton Hotel Shinsaibashi before and the reason we came back is mainly because of the location - lots of great food and shopping near by, easy access to train station. The staff at the hotel are excellent - friendly and helpful. This time we stayed in the annex building which has central air conditioning so you can't control temperation in the room yourself. The weather was hot and for some reason the hotel was only using the FAN and not A/C so it was very hot in the room. But guests can ask the staff to open the window which we did and the staff happily obliged. There are signs at the front desk and in the elevator telling you if they are using the heat, or the fan, or the air conditioning that day. So if it is a hot day and the sign says "FAN" you can tell the staff at the desk right away and they will come open the window. You can't lock the window and will need to get the staff to come back to do that, but as I said the staff is great and will help you right away.
Stayed 6 nights in Oct 2023

10/10 Excellent

keizo

Stayed 1 night in Dec 2023

2/10 Terrible

KWANGJAE

Stayed 1 night in Dec 2023

10/10 Excellent

Masaki

Liked: Cleanliness
Stayed 4 nights in Dec 2023

10/10 Excellent

Hwijin

Stayed 1 night in Nov 2023

8/10 Good

Kaori

Stayed 1 night in Dec 2023

6/10 Okay

nobuyoshi

Stayed 1 night in Nov 2023

8/10 Good

Steen

Stayed 2 nights in Nov 2023

6/10 Okay

YASUO

Stayed 1 night in Nov 2023
Response from ハートンホテル心斎橋宿泊課 坪田 on Nov 23, 2023
この度は当ホテルにご宿泊頂き誠にありがとうございます。今後とも、よりご満足いただけるよう、従業員一同努めてまいります。お客様のまたのご利用を心よりお待ち申し上げております。ハートンホテル心斎橋宿泊課 坪田

8/10 Good

Shinya

Stayed 1 night in Nov 2023
Response from ogino on Nov 16, 2023
Thank you for staying with us.

10/10 Excellent

Danne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, I didn't experience any issues. Also it was very convenient having a currency exchange machine in the facility.
Stayed 4 nights in Nov 2023
Response from SANO on Nov 10, 2023
Thank you for staying with us.We look forward to seeing you again.

10/10 Excellent

Joseph

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unit was fine, typically small as most business hotels. Staff was excellent, assisted us with the process of shipping our large baggage to our next hotel. It was a little cumbersome to have to deposit our room key every time we left the room; it required some coordination as there were 3 people in our room booking. Lobby could use some updating, perhaps some additional decoration, or pleasant scents. Optional buffet breakfast was slightly expensive, but very convenient if you wanted something nearby and very satisfying. Location was great, 10 to 15-minute walk to popular areas like Dotonbori and Namba. Also very close to Shinsaibashi station for subway transportation, 2-minute walk.
Stayed 4 nights in Oct 2023
Response from SANO on Nov 10, 2023
Thank you for staying with us.Thank you again for your compliments.looking forward to your next visit.

10/10 Excellent

Janella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from SANO on Nov 10, 2023
Thank you for staying with us.If you have a chance, please take advantage of it.We look forward to seeing you.

10/10 Excellent

Winnie

Stayed 3 nights in Oct 2023
Response from Hearton Hotel Shinsaibashi Tsubota on Oct 25, 2023
Thank you for staying at our hotel this time.We will continue to work together with our employees to ensure that our guests are even more satisfied.We are looking forward to seeing you again.Hearton Hotel Shinsaibashi Tsubota

10/10 Excellent

KIM

Stayed 3 nights in Oct 2023
Response from Hearton Hotel Shinsaibashi Tsubota on Oct 23, 2023
Thank you for staying at our hotel this time.We will continue to work together with our employees to ensure that our guests are even more satisfied.We are looking forward to seeing you again.Hearton Hotel Shinsaibashi Tsubota

10/10 Excellent

Benny

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The location is excellent and the hotel is very clean
Stayed 2 nights in Oct 2023
Response from SANO on Oct 20, 2023
Thank you for staying with us.We are also glad that you enjoyed your trip to Osaka.looking forward to your next visit.

10/10 Excellent

Soyoung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hearton Hotel Shinsaibashi Tsubota on Oct 20, 2023
Thank you for staying at our hotel this time.We will continue to work together with our employees to ensure that our guests are even more satisfied.We are looking forward to seeing you again.Hearton Hotel Shinsaibashi Tsubota

8/10 Good

Elin

Stayed 1 night in Oct 2023
Response from Hearton Hotel Shinsaibashi Tsubota on Oct 20, 2023
Thank you for staying at our hotel this time.We will continue to work together with our employees to ensure that our guests are even more satisfied.We are looking forward to seeing you again.Hearton Hotel Shinsaibashi Tsubota

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just 3 minutes walk from Shinsaibashi station. Nice big lobby with friendly reception. Employees speak perfect English.
Stayed 2 nights in Apr 2023
Response from Hearton Hotel Shinsaibashi Tsubota on Oct 11, 2023
Thank you for staying at our hotel this time.We will continue to work together with our employees to ensure that our guests are even more satisfied.We are looking forward to seeing you again.Hearton Hotel Shinsaibashi Tsubota

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Clean and comfortable. Good value for the rate paid.
Stayed 1 night in Oct 2023
Response from sano on Oct 6, 2023
Thank you for staying with us.We look forward to seeing you again.

10/10 Excellent

Shiloh

Stayed 1 night in Oct 2023
Response from SANO on Oct 22, 2023
Thank you for staying with us.We look forward to seeing you again.

8/10 Good

KA NAM

Stayed 1 night in Sep 2023
Response from SANO on Sep 30, 2023
Thank you for staying with us.We look forward to seeing you again.

10/10 Excellent

MINWOO

Stayed 1 night in Sep 2023
Response from SANO on Sep 23, 2023
Thank you for staying with us.We look forward to seeing you again.

4/10 Poor

Caroline

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The picture in the reservation and description inaccurate, the building is old, and the room small. The most inconvenient thing is that guests need to return room key to the staff every time before leaving the hotel.
Stayed 2 nights in Sep 2023
Response from Hearton Hotel Shinsaibashi Tsubota on Sep 15, 2023
Thank you for staying at our hotel this time.We will continue to work together with our employees to ensure that our guests are even more satisfied.We are looking forward to seeing you again.Hearton Hotel Shinsaibashi Tsubota

8/10 Good

Kamri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay.
Stayed 2 nights in Sep 2023
Response from Hearton Hotel Shinsaibashi Tsubota on Sep 15, 2023
Thank you for staying at our hotel this time.We will continue to work together with our employees to ensure that our guests are even more satisfied.We are looking forward to seeing you again.Hearton Hotel Shinsaibashi Tsubota

10/10 Excellent

Janine

Stayed 3 nights in Sep 2023
Response from SANO on Sep 11, 2023
Thank you for staying with us.We look forward to using you again.

2/10 Terrible

Claude

Stayed 1 night in Aug 2023
Response from 佐野 on Sep 23, 2023
この度は当ホテルにご宿泊頂き誠にありがとうございます。ご宿泊中、ご不快な思いをさせてしまい申し訳ありませんでした。これに懲りませず、ご利用いただけますようお願い申し上げます。

10/10 Excellent

HUNGKAI

Stayed 1 night in Aug 2023
Response from SANO on Sep 4, 2023
Thank you for staying with us.looking forward to seeing you coming again

10/10 Excellent

Eui sub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가성비왕
어마무시한 가성비. 엄청난 입지. 깔끔. 좁은거야 더 비싼데도 비슷. 가격대비 완전 만족.
Stayed 3 nights in Aug 2023
Response from 사노 on Sep 4, 2023
숙박 주셔서 감사합니다.만족해 주셔서 감사합니다.또 이용 기다리고 있습니다.

10/10 Excellent

Chun Lung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. The location was very convenient. Quick walk to the metro station and right next to the Shinsaibashi shopping street, and all the big designer brand stores and the department store Daimaru which has an excellent food floor. The reception was busy but the staff was very efficient and helpful.
Stayed 2 nights in Aug 2023
Response from OGINO on Aug 26, 2023
Thank you for staying with us.We are very grad that you have good time while you are staying here.Thank you very much.

10/10 Excellent

Wing Yan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2023
Response from SANO on Jul 26, 2023
Thank you for staying with us.We look forward to seeing you again.

10/10 Excellent

MIN

Stayed 7 nights in Jul 2023
Response from SANO on Jul 21, 2023
Thank you for staying with us.We are looking forward to seeing you again.

8/10 Good

KOKICHI

Stayed 1 night in Jul 2023
Response from SANO on Jul 17, 2023
Thank you for staying with us.We look forward to seeing you again.

8/10 Good

Manvy Sau Nga

Liked: Cleanliness, staff & service, property conditions & facilities
Thin walls, can hear people next door
Stayed 4 nights in Jul 2023
Response from SANO on Jul 17, 2023
Thank you for staying with us.The walls are thin and you can hear the voices from the next room,We apologize for the inconvenience.

10/10 Excellent

Sunae

Stayed 3 nights in Jul 2023
Response from SANO on Jul 10, 2023
Thank you for staying with us.We look forward to seeing you again.

6/10 Okay

Lee Nga

Stayed 1 night in Jul 2023
Response from SANO on Jul 10, 2023
Thank you for staying with us.We look forward to seeing you again.

10/10 Excellent

RUEY-CHING

Stayed 3 nights in Jul 2023
Response from SANO on Jul 10, 2023
Thank you for staying with us.We look forward to seeing you again.

10/10 Excellent

Ji Won

Stayed 3 nights in Jun 2023
Response from Hearton Hotel Shinsaibashi Tsubota on Jul 6, 2023
Thank you for staying at our hotel this time.We will continue to work together with our employees to ensure that our guests are even more satisfied.We are looking forward to seeing you again.Hearton Hotel Shinsaibashi Tsubota

6/10 Okay

EIJI

Stayed 1 night in Jun 2023
Response from 佐野 on Jun 23, 2023
ご宿泊ありがとうございます。またのご利用をお待ちしております。

8/10 Good

DARA

Liked: Cleanliness, staff & service
Overall, good experience. Basic accommodations and served it’s purpose for a safe place to sleep after a busy day touring Osaka. However, disappointed as I booked according to pictures shown, but they have multiple locations in the same area and found out when we got there that we were in the wrong building, had to walk another 15 mins to the business hotel which had a main building and an annex, which was older, not updated, and not as the picture shown. So ask your questions before booking!
Response from SANO on Jun 18, 2023
Thank you for staying with us.There are several buildings, and I am sorry that it is difficult to understand.Please note that the photo is an example.There is no problem with the location, so please use it if you like. Thank you for your opinion.