Ratings based on 664 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
95% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from bologna

Personale non collaborativo

Posted Jun 12, 2015
Pros: Posizione vicino stazione
Cons: Dimensioni camere e letti
Location: Comodo per traspori ma pochi ristoranti
Personale svogliato ,camera micro con letto matrimoniale piccolo ed appoggiato al muro
5 out of 5
Recommended
for Everyone
by A verified traveler from CT, USA

5 night stay in June 2015 - Business and pleasure

Posted Jun 8, 2015
Pros: Had a room on the 27th floor. Enjoyed its amenities.maybe
Cons: Maybe better snacks on 27th floor.
Location: Great location with many trains to get you to whatever destination you may want to get to.
Great hotel with very good location. Easy to travel to Kyoto, Kobe and Nara.
2 out of 5
by A verified traveler from scotland

Massive let down

Posted Jun 6, 2015
Pros: Location
Cons: Where do I start?
Location: Good, plenty on the doorstep. Just don't expect much out of the hotel
Poor from start to finish. Dirty rooms, uneducated staff, smelly, small. Only positive was location. I wouldn't stay here again
4 out of 5
Recommended
for Business Travelers
by A verified traveler

very convenient for train travelers to Osaka

Posted May 30, 2015
Pros: rates and convenient location
Cons: nothing much given their business model
Location: central Osaka with shopping and restaurants galore nearby. Convenient for going by rail to Kobe and Kyoto.
I was on a business trip. Arrived in Osaka by JR. Granvia is part of Osaka Station, 2 or 3 minutes from the turnstyle. they were very busy so checkin took a little more time than usual. Room was excellent, food and facilities excellent. Rate is much less than other hotels (e.g. Hilton) in the immediate area. It is my go-to hotel for visits to Kansai area (Osaka Kobe Kyoto) on business.
5 out of 5
Recommended
for Everyone
by A verified traveler from Honolulu, Hawaii

Convenient for traveling anywhere wirhin region

Posted May 26, 2015
Pros: Best part about this hotel is the location. It is right in the train/subway station and we were able to go to many tourist sites.
Cons: For the limited space which the hotel has (ex.:small hotel lobby) they are doing well.
Location: Located at the train/subway lines; three large department stores; many small shops and eating places; walk to the Sky Walk 360 degrees of Osaka. Huge!
Hotel located next to large department store; easy to access subways/trains to go anywhere in Japan. Front line receptionists very professional and able to speak/understand English...very helpful. Not a luxury plush hotel; however, amenities available; clean rooms, daily newspaper in English given; many restaurants available at reasonable prices upstairs, 16th floor.
5 out of 5
Recommended
for Everyone
by A verified traveler from 한국, 서울

서비스가 좋다

Posted May 24, 2015
Pros: 클린서비스와 직원 서비스가 매우 좋았다
Location: 근처 백화점에서 밥을 먹거나 쇼핑을 하면 좋을듯. 다만 근처에 마트가 없어 일층의 편의점을 이용해야 된다
일본어를 못해서 곤란하자 한국어를 조금 할 줄 아는 직원이 도와줬다 직원 서비스가 매우 좋다 방 청결상태도 좋고 전망도 좋았다 호텔을 찾아가는데 복잡해 조금 어려움이 있다
3 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, BC, Canada

Facilities are dated

Posted May 23, 2015
The hotel is conveniently located. Room was clean and staff were helpful. The bath room was a trap for old people. The bathtub was tall. A drainage ran along the side of the bathtub and covered by a metal plate which became slippery when wet.
4 out of 5
Recommended
for Everyone
by A verified traveler from LAU

靠近各種鐵路及大型商場,極度方便,機場巴士在附近,房間在日本來講都算大。

Posted May 16, 2015
我的體驗就係這間酒店,極之方便附近有大型商場、電器店、藥房及多間食店,酒店樓下就是鐵路所以我一定介紹比親朋戚友,一句講哂,掂!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Location in Osaka

Posted May 15, 2015
The staffs are very friendly and able to communicate in English.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Good Location & Helpful staff

Posted May 9, 2015
The location is excellent, it is just at the Osaka station. But the pillow menu is only limited to 2 choices: hard pillow & soft pillow. I think it cannot be called pillow menu.