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TripAdvisor Traveler Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Property Amenities
The business-like exterior of this 18-story hotel belies the variety of recreational amenities it holds, including a rooftop European-style garden, two pools, a poolside bar, two tennis courts, and a health club (surcharges apply). A hallway of boutiques includes a cigar shop, antique jewelry store, florist, and a bridal salon where wedding services and attire are offered for both modern and traditional Japanese weddings (held in an on-site chapel). Guests can rent bicycles for a spin along the adjacent river or a longer ride into the city center. Airport transportation can also be arranged for a surcharge.
Self parking:
Fees apply. Secured, underground parking garage.
Fees do not include tax and are subject to change without prior notice.
A variety of business services, plus four computer workstations with high-speed Internet access and color printers can be found at the business center. Small boardrooms and conference rooms are also available, in addition to 17 larger ballrooms and event rooms. Click the link below for more details.
Business center: Comprising an executive lounge, two small boardrooms, and four computer workstations, the business center also offers the following services:
Photocopying (fees apply). Faxing (fees apply).
Mobile-phone rental (fees apply).
Other services include express parcel/post and international courier. Audiovisual equipment is also available upon request.
Internet access: High-speed Internet access is available (surcharge) at the four business-center workstations, two of which have English keyboards and operating systems.
Conference/function room(s): Four large event rooms can be split into 17 separate conference/function rooms, which are available in various sizes and configurations. Banquet settings range from 110 square meters to 1,370; conference rooms from 264 square meters to 3,100; buffet-style from 130 to 3,000 square meters.
Rooms
Osaka Castle or town views are viewable from the 525 guestrooms, which are located on floors 5 and higher. Blond- and dark-wood furnishings are complemented by a color scheme of tans, beiges, and smoky blues and purples. Wired high-speed Internet access is available (surcharge in some rooms) at all guestroom desks, and includes 24-hour tech support. Rooms offer LCD TVs with satellite channels and pay movies. Ecologically friendly elements include toilet paper made from recycled materials consumed at the hotel.
Room Amenities
Dining
East and West are evenly represented at the hotel's 13 dining venues, which cover everything from traditional Japanese and Chinese cuisines to Western-style buffets and fine French dining.
Sakura - Top-floor French restaurant with Osaka-city views. Small candlelit tables, and servers in formal uniforms promote a quiet, refined atmosphere. Complemented by selections from a 200-bottle wine cellar, à la carte French cuisine includes seasonal specialties such as Duckling Leg in Red Wine Sauce. Open for lunch and dinner.
The Azalea - Floor-to-ceiling windows overlook gardens and lend light to floral-themed decor. Serves Western buffet breakfast, and both Japanese and Western à la carte menus for lunch and dinner.
Four Seasons - Evening piano music complements panoramic views of Osaka Castle and the city skyline. Drinks and light meals served daily.
Taikan En - Chinese cuisine.
Keyaki - Teppan grill.
Shiromi - Japanese cuisine.
Mikan - Kushi (skewered vegetables, meat, fish) and wine.
Isshin - Sake and Japanese à la carte.
The Lounge - Lobby café/bar.
The Castle - Main bar.
The Sweet Shoppe - Pastries.
Recreation
An outdoor seasonal pool, two tennis courts, and a 1,600-square-meter European garden are set on one of the hotel's rooftops. Guests have access to a health club, 20-meter indoor pool, Finnish sauna, and Japanese hot bath. The hotel charges JPY2,500(US$21) per-person admission fee for use of the fitness club between Noon and 8 PM. The health club comprises men's and women's locker and lounge rooms, a fitness room with weight-training equipment, treadmills, and bikes, plus an aerobics/stretching room. Training shoes and fitness clothes are available free of charge at the staffed desk and are recommended for use.
A paved path takes joggers and walkers along the adjacent Neyagawa River, or guests can rent bikes at the front desk (surcharge) and follow the river, or venture farther and join the locals cycling around the city.
The hotel charges JPY2,500(US$21) per-person admission fee for use of the fitness club between Noon and 8 PM.
The recreational activities listed below are available either on site or nearby; fees may apply.
Showing 1 - 10 results (of 58) · See more Hotel New Otani Osaka reviews
“Good hotel to”
We spent in this hotel 3 nights, because we couldn't find free hotels in Kyoto where we was originally intending to stay. The hotel is a very good quality 4-star hotel, 10 min by train from Osaka station. Especially the swimming pool section is very good. Recommended.
“Best stay in Osaka”
My stay at the New Otani Osaka was great the service was very very fast when I asked for things like an iron or umbrella. They were very helpfull with assisting me to get around even being my translator for taxi cab rides. I didn't eat in the hotel because there were plenty of places around to get a cheaper costing meal that was just as tasty. I will say the pictures on the site did not fully do the place justice but the pics of the rooms were acurate.
“Worth every yen”
Beautiful hotel very near the train station. The staff goes out of their way to be helpful. All spoke english. Pay the extra for a room with a view. 10 minute walk to places to eat local food or go to the castle. Would definately stay there again when in Osaka-Jo.
“Very Impressed - would stay here again”
There was only one minor issue with this stay. The hotel restraunt was very expensive. Other than that this was definately a 5* hotel. Our room overlooked the Imperial Palace and OSAKA JO-HALL. The hotel was absolutely beautiful & everyone went out of their way to be helpful.
“A Wonderful Taste of Luxury”
We had a wonderful 3 day stay at the New Otani Osaka. The location is outstanding and convenient for just about any location in and around Kansai. Easy day trips to Kyoto and Nara and a central location in the heart of the business district are just a few of the bonuses you recieve at the world class hotel. Highly recommended.
“Amazing Service”
We really felt that we got the best hotel in osaka. After visiting the Sheraton which was our second choice we were so happy being at New Otani. The service in the hotel was beyond expectations and the restaurants were 1st class. The hotel is beautifully laid out. We got the castle view and it was beautiful at night. Fabulous. Highly recommended to west bound travelers. Naka-Honolulu Hawaii
“A great hotel for a reasonable price”
The hotel has a beautiful view of the Osaka Castle, especially at night when the castle is lit up. The rooms are spacious and clean. The hotel is close to various shops and eating establishments, which could really help those who want to eat cheaper but still get good food.
“Great Hotel”
This is a wonderful hotel across from Osaka Castle. Very luxurious with outstanding customer service.
“Spacious, convenient hotel with good value for price”
Our room was spacious, easily fitting two beds, a crib for our baby, and luggage. We paid for a room with a view of Osaka Castle, which was spectacular. The bathroom had a comfortable shower and lots of counter space. The location, 4 train stops from Osaka station, was convenient. Check-in and -out was smooth. This is a big hotel with expected conveniences, e.g. restaurants, concierge, etc. Our only minor complaint is that the hotel is somewhat lacking in personality. Otherwise, our visit was comfortable and we would stay again.
“Hotel New Otani (Osaka)”
This was my first time staying in a hotel in a foreign country but I was very impressed. Staff was very courteous and helpful. I would definitely recommend this hotel if you are staying in a Osaka. Excellent location right outside the Osaka Castle. It's also perfect for accessing the city via Loop-Line or subway, both stations are a little more than 100 yds from the hotel.
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Showing 1 - 10 results (of 58) · See more Hotel New Otani Osaka reviews
The closest major airports to Hotel New Otani Osaka are:
Osaka (ITM-Itami) - 13.9 km / 8.7 mi
Osaka (KIX-Kansai Intl.) - 38.8 km / 24.1 mi
The preferred airport for Hotel New Otani Osaka is Osaka (KIX-Kansai Intl.).
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
