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Get an overview of this hotelCastle-area hotel with easy access to city centre, Kyoto, and Nara.

Osaka-Castle area

Uniquely located across from the famous Osaka Castle and park in the historical district, New Otani Osaka has easy access to Osaka city center, and a 40-minute train ride from World Heritage sites in Kyoto, Nara, and Himeji. The renowned shopping street Tenjinbashisuji is a 6-minute train ride away.

Rooftop garden, pool

A European-style garden and spa tub, ground-level exercise can be had with a stroll, jog, or cycle along a paved riverside path.

Castle or town views

Turn off the room lights for a better evening view of Osaka Castle or surrounding town from guestrooms, all of which offer high-speed Internet access and minibars.

Hotel Amenities

Hotel Amenities

The business-like exterior of this 18-story hotel belies the variety of recreational amenities it holds, including a rooftop European-style garden, two pools, a poolside bar, and a health club with fitness center (surcharges apply). A hallway of boutiques includes an antique jewelry store, florist, and a bridal salon where wedding services and attire are offered for both modern and traditional Japanese weddings (held in an on-site chapel). A convenience store, ATM/cash machine, concierge desk, and tours/ticket assistance are available.

Self-parking is available in a secured, covered parking garage (limited spaces). Fees apply; fees do not include tax and are subject to change without prior notice. Nearby parking is also available. Guests must contact the hotel 72 hours prior to arrival to arrange airport transfers.

A variety of business services are available, including a conference center and meeting facilities that measure 216 square meters (2,325 sq. ft.) A business center with three computer workstations – two of which have English keyboards and operating systems – equipped with high-speed Internet access and color printers is available and also provides photocopying, faxing, and mobile-phone rental (fees apply). Other services include express parcel/post and international courier. Audio-visual equipment is available upon request. Complimentary wired and wireless Internet access is available throughout the property for registered guests only.

  • ATM/banking
  • Indoor pool
  • Outdoor seasonal pool
  • Spa treatment room(s)
  • Steam room
  • Sauna
  • Spa tub
  • Health club
  • Babysitting or childcare (surcharge)
  • Supervised childcare/activities (surcharge)
  • Business center
  • Porter/bellhop
  • Multilingual staff
  • Safe-deposit box at front desk
  • 24-hour front desk
  • Total number of rooms - 525
  • Hair salon
  • Gift shops or newsstand
  • Shopping on site
  • Dry cleaning/laundry service
  • Elevator/lift
  • Number of floors - 18
  • Number of bars/lounges - 3
  • Wedding services
  • Number of coffee shops/cafes - 2
  • Fitness facilities
  • Full-service spa
  • Airport transportation
  • Tours/ticket assistance
  • Free WiFi
  • Free wired high-speed Internet
  • Luggage storage
  • Meeting rooms 21
  • Parking (limited spaces)
  • Rooftop terrace
  • Self parking (surcharge)
  • Train station pickup (surcharge)
  • Conference space size (meters) - 216
  • Number of restaurants - 10
  • Conference space size (feet) - 2325
  • Conference center
  • Airport transportation (surcharge)
  • Outdoor pool
  • Breakfast available (surcharge)
  • Computer station
  • Designated smoking areas
  • Garden
  • Poolside bar
  • Year Built 1986
  • Outdoor tennis courts 2
  • Number of buildings/towers - 1
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Family Friendly Amenities

  • Family Hotel
  • Outdoor pool
  • Indoor pool
  • Free Wi-Fi
  • Soundproofed rooms
  • Outdoor tennis courts
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Cribs/infant beds (complimentary)
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired high-speed Internet

Available in some public areas: Free WiFi , Free wired high-speed Internet

Parking

Self parking (surcharge), Parking (limited spaces)

Room Amenities

  • Free WiFi
  • Free wired high-speed Internet
  • DVD player
  • Pay movies
  • Room service (limited hours)
  • Free newspaper
  • Soundproofed rooms
  • Air conditioning
  • Climate control
  • Phone
  • Refrigerator
  • Minibar
  • Daily housekeeping
  • Free toiletries
  • Hair dryer
  • Deep soaking bathtub
  • Bidet
  • In-room massage available
  • Slippers
  • Shower/tub combination
  • Iron/ironing board (on request)
  • Premium bedding
  • Hypo-allergenic bedding available
  • Private bathroom
  • Free cribs/infant beds
  • Desk
  • Satellite TV service
  • Blackout drapes/curtains
  • Down comforter
  • Pillow menu
  • LCD TV
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Where to Eat

East and West are evenly represented at the hotel's 10 dining venues, which cover everything from traditional Japanese and Chinese cuisines to Western-style buffets and fine French dining.

French Cuisine Sakura - Top-floor French restaurant with Osaka-city views. Small candlelit tables and servers in formal uniforms promote a quiet, refined atmosphere. Complemented by selections from a 200-bottle wine cellar, à la carte French cuisine includes seasonal specialties such as duckling leg in red wine sauce. Open for lunch and dinner.

All Day Dining Satsuki - Floor-to-ceiling windows overlook gardens and lend light to floral-themed decor. Serves Western buffet breakfast, and both Japanese and Western à la carte menus for lunch and dinner.

Four Seasons - Evening piano music complements panoramic views of Osaka Castle and the city skyline. Drinks and light meals served daily.

Taikan En - Chinese cuisine.

Keyaki - Teppan grill.

Kagairo - Japanese style restaurant.

Mikan - Kushi (skewered vegetables, meat, fish) and wine.

Isshin - Sake and Japanese à la carte.

SATSUKI LOUNGE - Tea and cocktail lounge.

The Castle - Main bar.

Patisserie SATSUKI - Pastries.

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Nearby Things to Do

An outdoor seasonal pool and a 1,600-square-meter European garden are set on one of the hotel's rooftops. Guests have access to a health club, 20-meter indoor pool, Finnish sauna, and Japanese hot bath. The hotel charges a per-person admission fee for use of the fitness club between Noon and 8 PM. The health club comprises men's and women's locker and lounge rooms, a fitness room with weight-training equipment, treadmills, and bikes, plus an aerobics/stretching room. Training shoes and fitness clothes are available free of charge at the staffed desk and are recommended for use.

A paved path takes joggers and walkers along the adjacent Neyagawa River, or guests can relax in the spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Aerobics on site
  • Boat tours nearby
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Spa Services

The hotel features the Graceful Garden spa. Massages, facial and body treatments, reflexology, aromatherapy treatments, and beauty services are available (surcharge).

  • Reflexology
  • Aromatherapy treatments
  • Massages
  • Number of treatment rooms 2
  • Body treatments
  • Facial treatments

Accessibility

To make requests for specific accessibility needs, complete the “Special or Accessibility Requests" section of “Trip Preferences" when you book your hotel.

  • Accessibility equipment for the deaf
  • Accessible bathroom
  • Accessible path of travel
  • Accessible parking
  • In-room accessibility

Hotel Policies

Check-in

Minimum check-in age is 18

Check-in time starts at 2 PM

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children under 6 years old stay free when using existing bedding.
  • Free cribs (infant beds)!

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Debit cards not accepted

Only service dogs are allowed

Parking height restrictions apply

Additional policies and fees may apply when booking more than 15 rooms. For more details, please contact the office using the information on the reservation confirmation received after booking.

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Fees

You'll be asked to pay the following charges at the hotel:
  • Shuttle transfer per adult: JPY 14000 (one way)
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between JPY 2138 and JPY 3920 per person (approximately)
  • Airport shuttle fee: JPY 14000 per vehicle (roundtrip)
  • Self parking fee: JPY 1200 per night (in/out privileges)
  • Facilities fee: JPY 3780 per person and includes use of:
- Fitness facilities
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

This property offers transfers from the train station (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

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