Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
4.2 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Australia

Great location but non-smoking room smelt of smoke

Posted Jul 23, 2014
We spent 4 nights here in July 2014. We expected the small size of the double room which didn't bother us. My only complaint: Unfortunately the "non-smoking" room we were given smelt of smoke (and there were cigarette burns on the couch). We were offered another room on the same floor but no difference in smell. Also - Expedia gave the wrong address! So we spent 2 hours walking the nearby streets looking for it (it's 3 Chome, not 1 Chome, not far from the shopping strip - Gap is about 100m away). I recommend you check the hotel website for their map rather than relying on Expedia directions. The hotel room met our needs. We were impressed by the full size bath in the bathroom and everything was very clean. The shampoo/conditioner/body wash provided were nice - don't need to bring your own. The bed was firm but comfortable, the pillows a bit soft/lumpy but you are able to ask for additional different pillows which they kindly provided us. Bed sheets and nightgowns nice. The lobby is quite beautiful. We didn't try the restaurant as it was European cuisine. Summary: Good value for money if you are just after somewhere to sleep/rest. Better value than renting a place with pool/gym etc if you don't plan to use those facilities on your holiday. Fantastic location close to the Shinsaibashi shopping strip (~4km long with all the big names - H&M, Zara, GU etc) and train stations.
Comment from Hotel Management
Jul 27, 2014
Thank you for your staying in our hotel. However we are so sorry, we could not clean your room perfect. We are very ashamed at hotel staffs. We are very sorry. And we are so sorry about Expedia notation of our hotel details. We checked it soon and confirmed correct information now. We would like to wish next chance from you. We are waiting you next time.
5 out of 5
Recommended
for Families
by Chris from Daegu, South Korea

Family vacation

Posted Apr 13, 2014 on Hotels.com
Almost perfect. The bed was a tad uncomfortable. The staff (for the most part could not speak English that well. The room was small, but most are in Japan. Great location.
Comment from Hotel Management
Apr 22, 2014 by HotelTrustyShinsaibashi, Hotel Management
Dear Mr./Ms. Chris Thank you for stay at Hotel Trusty Shinsaibashi. And Thank you for writing comments too. Our hotel is located near the Shinsaibashi station, shopping street,and many restaurants. We are so glad to be satisfied you with our location. Next time, we will make more effort for you to stay more comfortable. Please do not hesitate to tell us what you need. We are looking forward to your stay again.
5 out of 5
Recommended
for Getaway With Friends
by Olivia Sanders from Australia

Great Location

Posted Feb 7, 2014 on Hotels.com
Very enjoyable. Great location and clean rooms. Would stay here again
Comment from Hotel Management
Feb 15, 2014 by HotelTrustyShinsaibashi, Hotel Management
Mr./Ms. Olivia Sanders Thank you for your stay at Hotel Trusty Shinsaibashi. And thank you for your comment. We are glad to have you enjoy a stay We always keep it in mind to have our guests stay comfortably . We are glad to get you to be pleased. Our hotel is near from Shinsaibashi station and many shops. So it‘s very convenience and popular with many people We are looking forward to your stay again.
4 out of 5
Recommended
for Business Travelers
by Karen from Sydney

Great location

Posted Dec 3, 2013 on Hotels.com
Lovely hotel in a great position for shopping and subway. Our room was large by Japanese standards and priced well for what it was. The staff did not speak a lot of english but were always able to point us in the right direction. I would stay there again on my next visit to Japan
Comment from Hotel Management
Dec 6, 2013 by HotelTrustyShinsaibashi, Hotel Management
Thank you for your stay at Hotel Trusty Shinsaibashi. And thank you for your comment. Since our hotel is good location, it is convenient for shopping and business . We are glad to get you to be pleased. We are looking forward to your stay again.