Front of property

Reviews of Kansai Airport Washington Hotel

3.5 out of 5
Kansai Airport Washington Hotel
1-7 Rinku Orai-Kita, Izumisano, Osaka-fu

Reviews

8.8

Excellent

Rating 10 - Excellent. 542 out of 1025 reviews" "
Rating 8 - Good. 362 out of 1025 reviews" "
Rating 6 - Okay. 91 out of 1025 reviews" "
Rating 4 - Poor. 20 out of 1025 reviews" "
Rating 2 - Terrible. 10 out of 1025 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice shuttle bus to airport. Was able to open window, but unable to control air conditioner as building was in heating mode. Only place that had a top sheet with bedding, which was nice. Room above average size. Street noise around here much more than in Hiroshima or Kyoto at night.
Stayed 1 night in Mar 2024

10/10 Excellent

Lac Huy David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent or one night of connection
Stayed 1 night in Mar 2024

8/10 Good

Hilda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is closed to station. 24hr convenient store and pharmacy are connected to the hotel. Laundry service are easy to access. Will definitely come back on our next stay
Stayed 1 night in Mar 2024

10/10 Excellent

Thammapond

Liked: Cleanliness, staff & service, property conditions & facilities
2nd time's spent our short journey here. Everything awesome
Stayed 1 night in Mar 2024

10/10 Excellent

Jeremy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and great service
Stayed 3 nights in Mar 2024
Response from Front Desk Yanagi on Mar 18, 2024
The Management and Staff would like to thank you for the wonderful comments.We will continue our effort to provide the best service for our guests.Our warm hospitality awaits your return sometime soon.Best Regards,Front Desk Yanagi

8/10 Good

Daunte Monroe, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
I liked how close it was to other amenities.
Stayed 12 nights in Mar 2024
Response from Front Desk Yanagi on Mar 18, 2024
Thank you for sharing your review with us.As you said, there are many facilities near our hotel.Outlet malls, shopping malls, pharmacies, and 24-hour convenience stores are all within walking distance.In addition, the nearest station is a 3-minute walk away, and Kansai Airport is also 1 stop away.We look forward to your next visit.Best Regards,Front Desk Yanagi

6/10 Okay

Seak Yin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The aircon is not working properly.
Stayed 1 night in Mar 2024
Response from Front Desk Yanagi on Mar 5, 2024
We apologize for the inconvenience caused regarding the air conditioning in your room.Unfortunately, our hotel currently only provides heating.(Therefore, we cannot provide cold air)We apologize once again for the inconvenience caused.We will consider the appropriate time and plan to switch to air conditioning.Best Regards,Front Desk Yanagi

10/10 Excellent

WAI KEUNG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to outlet
Stayed 1 night in Mar 2024
Response from Front Desk Yanagi on Mar 10, 2024
Thank you for sharing your review with us.As you said, our hotel is located near an outlet mall. (15 minutes walk)There are also pharmacies, shopping malls, and large supermarkets open 24 hours a day.We look forward to your next visit.Best Regards,Front Desk Yanagi

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
This is the third time I stay at the Washington just one stop away from Kansai Airport. It is the best for the price in the area and their breakfast is so good!
Stayed 1 night in Mar 2024
Response from Front Desk Yanagi on Mar 5, 2024
Thank you for using our hotel many times.Your words are a great encouragement to us, and we thank you from the bottom of our hearts.We will continue our effort to provide the best service for our guests.Our warm hospitality awaits your return sometime soon.Best Regards,Front Desk Yanagi

10/10 Excellent

Balqis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like about the hotel is how convenient it is to get free shuttle bus to the Kansai Airport. You need to book at the receptionist counter. It is walkable Rinku Town Station to the hotel and the path still inside the train station building. The check in was smooth. Prompt reply from the chat. Will I come again? Surely. Thank you for the great experiences.
Stayed 1 night in Feb 2024
Response from Front Desk Yanagi on Mar 5, 2024
Thank you for sharing your review with us.As you said, our hotel has a bus service to Kansai Airport.If you take this bus, you will arrive at Kansai Airport Terminal 1 in 15 minutes.Bus reservations can also be made at check-in.We look forward to your next visit.Best Regards,Front Desk Yanagi

10/10 Excellent

Koji

Stayed 1 night in Feb 2024

10/10 Excellent

Vertilia

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel offers free shuttle to and from the kansai airport. It is also walking distance to the train station & a continent store is on the 2nd floor (24 hours)
Stayed 2 nights in Feb 2024
Response from Front Desk Yanagi on Feb 24, 2024
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our shuttle bus.As you said, our hotel operates a shuttle bus to Kansai Airport.We have recently increased the number of buses so that more customers can use our service.We will continue to strive to improve our services to ensure customer satisfaction.Best Regards,Front Desk Yanagi

8/10 Good

Chor Wah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
職員服務主動,態度好。房間清潔舒適。
Stayed 1 night in Feb 2024
Response from Front Desk Yanagi on Feb 24, 2024
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our service and staff.We will continue to strive to educate our staff so that we can provide better services in the future.We look forward to your next visit.Best Regards,Front Desk Yanagi

6/10 Okay

Geraldine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

HUA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mamiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A shuttle bus from the hotel to KIX was very helpful. Room & Breakfast buffet were great. Highly recommended!
Stayed 1 night in Jan 2024
Response from Front Desk Kandel on Jan 22, 2024
Thank you for providing your valuable feedback. Our hotel is very close to Kansai Airport. A free shuttle bus to Kansai Airport is also available. It takes about 15 minutes to Kansai Airport. We apologize for not having a safe in your room. We take customer feedback seriously and will continue to work to improve our facilities.

8/10 Good

Singho

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff.
Stayed 1 night in Jan 2024
Response from Front Desk Yanagi on Jan 18, 2024
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our location and service.As you said, our hotel is located very close to Kansai Airport.From the hotel to Kansai Airport, it is 15 minutes by shuttle bus or 1 stop by train. The station is also a 3 minute walk away.We are located in a very convenient location for customers using Kansai Airport, so we look forward to seeing you again.Best Regards,Front Desk Yanagi

8/10 Good

Cheong Wee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Albert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My flight was delayed and there was no more shuttle service at around midnight and I have to take a taxi which charged me C$44 for the short 5 kms trip good thing the staffs were nice and spoke English and guided me through the check in process… the room was very clean and facilities excellent… the food in the buffet was delicious at a very reasonable price… i would have enjoyed the breakfast better if i wasnt in a hurry to catch the shuttle and my flight
Stayed 1 night in Jan 2024
Response from FRONT KANDEL on Jan 15, 2024
Thank you for sharing your review with us. It is our greatest pleasure to realize that you were satisfied with our location. As you have said, our hotel is located close to the airport. And, there are also various facilities near the hotel. In particular, there are pharmacies, shopping malls and a 24-hour supermarket within a 5-minute walk from the hotel. There is also an outlet mall within a 15 minute walk from the hotel. Our warm hospitality awaits your return sometime soon. Best Regards

10/10 Excellent

Mayu, Bellevue

Stayed 3 nights in Jan 2024

8/10 Good

Naoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Cecilia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and adequate amenities. Free parking, free breakfast and free shuttle bus to the airport which is a bonus. Really friendly staff. Highly recommended. One drawback is the air con system which seems to be a bit temperamental.
Stayed 1 night in Jan 2024
Response from Front Desk Yanagi on Jan 18, 2024
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our service.As you said, our hotel has a parking lot. In addition, guests staying at the hotel can use it free of charge.There is also a shuttle bus to the airport, which guests can use free of charge.We look forward to your next visit.Best Regards,Front Desk Yanagi

10/10 Excellent

Jaime

Stayed 2 nights in Jan 2024

10/10 Excellent

Geraldine

Stayed 1 night in Jan 2024

8/10 Good

Yifang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location with shuttle service to airport. Spacious rooms and decent breakfast. Will definitely stay again.
Stayed 1 night in Jan 2024
Response from Front Desk Yanagi on Jan 7, 2024
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our location and service.In addition, the nearest station is a 3-minute walk away, and Kansai Airport is 1 station away.When you come to Kansai Airport, please stay at Kansai Airport Washington Hotel.Best Regards,Front Desk Yanagi

10/10 Excellent

Sue Lynn

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The superior rooms we booked were spacious and had all the amenities needed, incl multiple charging points for mobiles and laptops, a “shower toilet” that’s always appreciated, hot water on demand (so hot that a warning sign is present 😂), coffee & tea making facility, bath and hand towels (wish face towels were also provided though). Downstairs in the lobby, an amenities bar allowed guests to freely pick bath sponges, toothbrushes, shavers & shaving cream, etc. A major blackout occurred around 4 am in the morning and emergency lights went on and couldn’t be turned off. Hotel staff offered all affected guests free late checkout, normally chargeable at ¥1000 per hour. They had even offered us replacement rooms unaffected by the blackout. Very good customer service that we appreciate and commend.
Stayed 1 night in Dec 2023
Response from Front Desk Yanagi on Dec 29, 2023
The Management and Staff would like to thank you for the wonderful comments.It is our greatest pleasure to realize that you were satisfied with our service.We will continue our effort to provide the best service for our guests.Our warm hospitality awaits your return sometime soon.Best RegardsFront Desk Yanagi

10/10 Excellent

Moo Cheng Janice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
2 min walk to Rinku station. Room size is rather spacious n free shutte bus to airport is available.
Stayed 1 night in Dec 2023
Response from Front Desk Yanagi on Dec 27, 2023
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our location.As you say, our hotel is very close to Kansai Airport. It's 15 minutes away by our shuttle bus and 1 stop away by train.We look forward to your next visit.Best Regards,Front Desk Yanagi

2/10 Terrible

Robert

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Too bright of light on in the middle of the night
Everything was fine however, a bright room emergency light came on at around 3 am and stayed on until 5 am. We could not turn it off or use any other power. We tried phoning reception several times. No one answered a few times
Stayed 1 night in Dec 2023
Response from Front Desk Yanagi on Dec 27, 2023
We apologize for any inconvenience caused due to the power outage.First of all, our hotel is not the cause of this power outage.In the early morning hours of December 27th, there was a large-scale power outage in Izumisano City, where our hotel is located, which affected our hotel as well.Also, due to the large number of inquiries we received from our customers, we were unable to fully respond to your inquiries.We once again apologize for the inconvenience caused, and will review our operational procedures in the event of an emergency so that we can provide you with as smooth information as possible.Best Regards,Front Desk Yanagi

10/10 Excellent

Kok Leong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and polite staff
Stayed 1 night in Dec 2023
Response from Front Desk Yanagi on Dec 27, 2023
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our location and staff.We will continue our effort to provide the best service for our guests.We look forward to your next visit.Best Regards,Front Desk Yanagi

10/10 Excellent

jessie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Yen Ling

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious but small bed size
Booked for my last day of family holiday in Osaka. The super single bed was just enough to accomodate Asian size couple. Those prefer bigger size would need to book for a bigger bed. The bath tub was big and the room was spacious. There was a 24 family mart downstairs. walking distance to Premium Outlet. You are required to reserve seats for free shuttle bus service to airport.
Stayed 1 night in Dec 2023
Response from Front Desk Yanagi on Dec 25, 2023
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our service.As you said, you need to make a reservation if you want to use the shuttle bus. Reservations can also be made at check-in.We will continue our effort to provide the best service for our guests.We look forward to your next visit.Best Regards,Front Desk Yanagi

10/10 Excellent

Sheila

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room. Breakfast buffet spread was good and food were tasty. Convenient location, next to train station. Not sure if room aircon was intentionally set to “heater mode” during winter, even when set to 15degrees the room was still quite warm (therefore need to open window to let some cold air cool the room).
Stayed 2 nights in Dec 2023
Response from Front Desk Yanagi on Dec 25, 2023
Thank you for sharing your review with us.We apologize for the inconvenience caused regarding the air conditioning in your room.Currently, our hotel only provides heating.We apologize for the inconvenience, but we also have fans and small air conditioners available for rent, so if you have another opportunity, please check with the front desk.Best Regards,Front Desk Yanagi

10/10 Excellent

Soo Yik

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Herson

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Iroshan

Stayed 1 night in Dec 2023

8/10 Good

Man Wai

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s closed to the airport, and it’s good that the hotel provides the shuttle bus to the airport, but it’s necessary to have a booking.
Response from Front Desk Yanagi on Dec 23, 2023
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our location and shuttle bus.As you said, reservations are required to use the shuttle bus. Reservations can also be made at check-in.We apologize for any inconvenience this may cause and appreciate your understanding as seats on the bus are limited.Best Regards,Front Desk Yanagi

6/10 Okay

crystal

Traveled with family and small children
Disliked: Staff & service

10/10 Excellent

Moo Cheng Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the convenience, almost next to Rinku station; 24 hours Family Mart within the hotel.
Stayed 2 nights in Dec 2023
Response from Front Desk Yanagi on Dec 21, 2023
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our location and facility.As you said, our hotel is located right next to Rinku Town Station. The station is a 3 minute walk from the second floor of our hotel. There is also a 24-hour convenience store on the second floor of the hotel, so you can use it without having to go outside.We will continue our effort to provide the best service for our guests.We look forward to your next visit.Best Regards,Front Desk Yanagi

10/10 Excellent

chi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the airport. Good for a layover before heading to the airport the next day.
Stayed 1 night in Dec 2023
Response from Front Desk Yanagi on Dec 21, 2023
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our location.As you said, our hotel is located very close to the airport. It is one station away by train. A free shuttle bus also departs from the hotel.We look forward to your next visit.Best Regards,Front Desk Yanagi

10/10 Excellent

Yu Kiat Eugene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Use this as a 1N stayover before making our way into Osaka main area the next morning. The room is big and comfitable, my family had a great rest.
Stayed 1 night in Dec 2023
Response from Front Desk Yanagi on Dec 12, 2023
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our location and service.The nearest station is a 3 minute walk from our hotel. In addition, Namba in Osaka city is approximately 40 minutes away by Nankai train, there is no need to change trains along the way.We will continue to strive to create rooms that satisfy our customers.Best Regards,Front Desk Yanagi

10/10 Excellent

L

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service is the best! They are very courteous and are willing to go out their way to assist you!
Response from Front Desk Yanagi on Feb 14, 2024
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with staff.We will continue our effort to provide the best service for our guests.We look forward to your next visit.Best Regards,Front Desk Yanagi

6/10 Okay

Keith

Liked: Staff & service

6/10 Okay

Andrew

Stayed 1 night in Dec 2023

10/10 Excellent

yvette

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect layover hotel
Perfect airport hotel with complimentary shuttle. Staff was outstanding. We just spend a night to continue our flight the following day. There is a family mart inside the hotel to grab a quick snack
Stayed 1 night in Nov 2023
Response from Front Desk Yanagi on Dec 12, 2023
The Management and Staff would like to thank you for the wonderful comments.It is our greatest pleasure to realize that you were satisfied with our staff and facility.We will continue our effort to provide the best service for our guests.Our warm hospitality awaits your return sometime soon.Best Regards,Front Desk Yanagi

10/10 Excellent

Ruy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location marbel beach, shopping and train station are a few minutes walk away.
Stayed 7 nights in Nov 2023
Response from Front Desk Yanagi on Dec 12, 2023
Thank you for sharing your review with us.Our hotel is close to the train station and shopping malls within walking distance. Also, since it is close to the sea, there is a beach. The beach is full of white stones and is called Marble Beach, which is a famous spot in this area.Best Regards,Front Desk Yanagi

8/10 Good

Apiyos

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

vichuda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Choose this hotel because near Kansai Airport and having shuttle bus to airport for early flight 5am 😊
Stayed 1 night in Dec 2023
Response from Front Desk Yanagi on Dec 12, 2023
Thank you for sharing your review with us.As you said, our hotel operates a shuttle bus to Kansai Airport. The first flight leaves at 05:20 and takes 15 minutes to Kansai Airport Terminal 1 and 30 minutes to Terminal 2.There are fewer trains in the early morning hours, making our shuttle bus a very convenient service.We look forward to your next visit.Best Regards,Front Desk Yanagi

10/10 Excellent

Kwok Leung David

Stayed 1 night in Nov 2023

10/10 Excellent

WEE HIAN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle bus to the hotel from airport. Walking distance to JR station, mall, and premium outlet. Decent food options around.
Stayed 1 night in Nov 2023
Response from Front Desk Yanagi on Dec 3, 2023
Thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our shuttle bus service.We resumed shuttle bus service in July of this year. Thank you very much for your kind words of praise.There is also a shopping mall with many restaurants near our hotel, making it very convenient for dining.Our warm hospitality awaits your return sometime soon.Best Regards,Front Desk Yanagi